Question

unable to update bill cap either through mobile or browser

  • 22 April 2024
  • 1 reply
  • 61 views

Userlevel 1

Hi there ,

 

I am unable to update the bill cap either using the mobile app or using the browser as an error message is displayed asking to try later. This is causing difficulties as I am unable to make  calls to chargeable numbers if the cap is 80% utilised .

 

 


1 reply

Userlevel 8
Badge +9

Okay @roshanvijay, the “iD Mobile app & My Account online.” forum article suggests if you can’t adjust your bill cap using the ‘new’ iD app, nor the ‘new’ “My iD Account” online, use their online Live Chat service.

 

 

 

Reply


Why iD Mobile?