Skip to main content
Solved

unable to update bill cap either through mobile or browser

  • April 22, 2024
  • 1 reply
  • 103 views
R
Community Member

Hi there ,

 

I am unable to update the bill cap either using the mobile app or using the browser as an error message is displayed asking to try later. This is causing difficulties as I am unable to make  calls to chargeable numbers if the cap is 80% utilised .

 

 

Best answer by andewhite

Okay @roshanvijay, the “iD Mobile app & My Account online.” forum article suggests if you can’t adjust your bill cap using the ‘new’ iD app, nor the ‘new’ “My iD Account” online, use their online Live Chat service.

 

 

 

View original
    This topic has been closed for comments

    1 reply

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • April 22, 2024

    Okay @roshanvijay, the “iD Mobile app & My Account online.” forum article suggests if you can’t adjust your bill cap using the ‘new’ iD app, nor the ‘new’ “My iD Account” online, use their online Live Chat service.

     

     

     

    Forum member (non-iD).
    Perks banner
    Terms & Conditions