Delivery & Returns

Everything you need to know about our delivery process, including next day delivery on our phones.

  • 113 Topics
  • 541 Replies

113 Topics

R
Civilian
RemoCivilian
asked in Delivery & Returns

Didn't receive a sim with my phone

Ordered a phone on the 16/12/2020 then the phone arrived on the 19/12/2020 but didn't get any sim. Waited until now and still don't have any sim but am being charged for it. Either want to cancel or get this resolved asap. Thanks

3
Ryan
iD Mobile Employee
3 years ago
J
Newbie
JadeMNewbie
asked in Delivery & Returns

SIM not delivered.

Ordered a SIM for my son before Christmas and still hasn't been delivered am unable to get anywhere with customer services about where it might be or getting a new one sent out.Please help?

1
Ryan
iD Mobile Employee
3 years ago
Mwatson
Newbie
MwatsonNewbie
asked in Delivery & Returns

sim card has not been delivered

It's been 9 days and my sim card has not arrived phone arrived but still no sim and can't get any help from customer services so this is my last attempt then I will have to cancel direct debit and cancel 18 month contract before 14 days is up

9
Mohammed
iD Mobile Employee
3 years ago
Alex W
Newbie
Alex WNewbie
asked in Delivery & Returns

Replacement SIM needed please

Hi. I need a replacement SIM card as the one that came with my order arrived damaged. Thanks.

5
Kevin
Newbie
3 years ago
0
Civilian
0WellCivilian
asked in Delivery & Returns

my Sim only and PAYG order has not arrived. email confirmation 30th Dec

Confirmation email was at 15.22 on 30th December. " Order Complete - REF: 115092730"

1
Ryan
iD Mobile Employee
3 years ago
G
Newbie
GlasgowGirlNewbie
asked in Delivery & Returns

sim card has not yet arrived

Hi My mobile phone has arrived however my sim card hasnt arrived and I ordered the phone at the end of November and therefore still cant set up my phone and I have already paid for one month.Please can you arrange a sim to be sent to me.ThanksDana

1
Ryan
iD Mobile Employee
3 years ago
Mickyt22
Newbie
Mickyt22Newbie
asked in Delivery & Returns

new nano sim required

I need a new sim for my new Samsung A41.I haven't got the sim block with different sizesI need a new sim sending to me please. 

1
Ryan
iD Mobile Employee
3 years ago
0
Civilian
0WellCivilian
asked in Delivery & Returns

SIM has not arrived

I’ve ordered a SIM (30 Dec) which hasn’t arrived. I’m told I need to ring 0333 003 7777. As I have no ID SIM, will this be a premium rate from PlusNet

1
Mohammed
iD Mobile Employee
3 years ago
C
Newbie
CWolfNewbie
asked in Delivery & Returns

SIM card has not arrived

SIM card ordered 20/12/20 but not yet arrived.

5
Mohammed
iD Mobile Employee
3 years ago
A
Newbie
Abul khanNewbie
asked in Delivery & Returns

sim card has not arrived yet after 2 weeks

Hi our sim card has not arrived and its been quick so can you pls email me back asap

1
Mohammed
iD Mobile Employee
3 years ago
Nataliedavies145
Newbie
Nataliedavies145Newbie
asked in Delivery & Returns

missing sim card

i ordered a phone and a contract sim in november i gave my daughter is as a present for Christmas to realise there is no sim we are now in january 3 payments have gone out and i have no sim card! i cannot speak to anbody this company is a joke i will be going to trading standards if this does not get sorted!!!!!!

2
Nataliedavies145
Newbie
3 years ago
K
Newbie
keithlansdownNewbie
asked in Delivery & Returns

Issue with my order

I’ve had an email from you saying you need to speak to me about my order, chat bot doesn’t seem to work for this?

1
Ryan
iD Mobile Employee
3 years ago
K
Civilian
Keeble1981Civilian
asked in Delivery & Returns

Cancel order before delivery

I need to cancel an order placed on 31/12I cannot get through as your phone lines are closed and the live chat doesn’t work eitherI need to cancel the order I placed and obtain a refund as it is clear the phone will not be delivered in time for my daughters birthday as I’ve had no communication since my order

1
Mohammed
iD Mobile Employee
3 years ago
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