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5471 Topics

Jamesmouer94
Newbie
Jamesmouer94Newbie
asked in Ask a question.

Haven't had order confirmation

I place a phone order hours ago and haven’t had any emails can you let me know what’s going on please

2
Mohammed
iD Mobile Employee
8 months ago
B
Civilian
Brizoh71Civilian
asked in Ask a question.

Change of circumstances. What are my options?

I have a contract with ID Mobile which I took out for my mother so she could keep in touch with the family when out and about in the event she had an accident or required assistance.Sadly, my mother passed away recently and this contract is now surplus to requirements. I have no use for it as I have a contract of my own so I wondered what my options were in regards to the contract?It still has a while to run so I can’t pay it off in one go but it seems unreasonable to keep paying a contract that serves no purpose until it expires naturally. I’ve tried the Live Chat but it just keeps telling there’s no available agents regardless of the time I try..

2
Tom
iD Mobile Employee
7 months ago
Andy3478
Newbie
Andy3478Newbie
asked in Ask a question.

Getting hold of ID for a Sim card

I just want to get an ID sim/phone number for my son's phone. I have a contract with ID and thought it easiest to have a SIM for his phone for simplicity. How wrong am I!Getting hold of anyone from ID has been frustrating and so far impossible.Is this networks customer service as bad as I am witnessing?Relying on a community chat room for answers.Absolute zero for customer service so far. I've not witnessed this level of rubbish service since mobile phones began.. 

2
Kash
iD Mobile Employee
11 months ago
Boo14
Newbie
Boo14Newbie
asked in Ask a question.

just got my bew SIM, it says it’s activated but it wont work. I gave no signal

I have switched my phone off. I can’t log into my account either as it sends a code an do I have no signal! Help please 

2
Tom
iD Mobile Employee
5 months ago
Derek Glennie
Civilian
Derek GlennieCivilian
asked in Ask a question.

upgrade query

 I have a sim only monthly plan with id mobile ive just upgraded to a monthly plan with a phone it says my plan is 10gb where my sim only was 50gb will my sim only plan be cancelled now ive upgraded or will i be paying both plans?

2
Tom
iD Mobile Employee
5 months ago
Artjom Satalin
Newbie
Artjom SatalinNewbie
posted in Ask a question.

Upgraded but something wrong

I was due with my plan in October and I saw option to upgrade already to new plan so i opt in for a sim only 70gb promotion. I thought I will still finish September with my normal unlimited everything plan as it was a 24 month contract and automatically get upgraded to new pay monthly 1 month 10£ subscription. Now I got message that i have 4GB left on my new plan that shows 21GB left, is this some sort of mistake from your end?1. I should finish my September with old plan and upgrade should kick in starting with new bill in October2. my new plan has 70GB, not 21GBThis is a big problem as I was using my phone as hotspot so unlimited was perfect but now i am moving to a broadband bit its due to arrive only on 7th of October so I might be short on data, any suggestions? Is this even customer service or  forum with other customer? lol

1
Tom
iD Mobile Employee
7 months ago
E
Newbie
El jefeNewbie
asked in Ask a question.

sim not delivered and cannot access chatline

I ordered sim and has not been delivered. I have raise via live chat with no success. H ow I can track my order

4
Tom
iD Mobile Employee
4 months ago
C
Newbie
Cymru2005Newbie
asked in Ask a question.

voucher

Hello,i had a message in August confirming that I am eligible for a referral reward (curry’s voucher) and that another email would be sent following two successful bill payments. I am now paying my third bill but have not received another email. I have checked the junk folder just in case but there is nothing. My friend you referred me has also not received a voucher yet

1
Tom
iD Mobile Employee
5 months ago
Shauny
Civilian
ShaunyCivilian
asked in Ask a question.

refer a friend

I referred my Wife who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friendClicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.  Can someone please help  or a link that works   XXXX All sorted ,,, live chat … worked  XXXXX 

1
Kash
iD Mobile Employee
7 months ago
K
Newbie
KasonNewbie
asked in Ask a question.

I cannot receive calls after transferring my number. Help!

I need help with receiving calls. 

1
Tom
iD Mobile Employee
7 months ago
Sara Lee
Newbie
Sara LeeNewbie
posted in Ask a question.

cant log in to change plan

I am struggling to log in with my email and password in order to change plan as it says it already exists and when I then go to forgot password the details I give aren’t recognised???who can I contact?I thought about going back into curry’s to sort it out as that’s where I set it up initially but I really don’t want to have to make a trip for that when it should be easy enough online.very frustrated-please help!!!

1
Kash
iD Mobile Employee
9 months ago
A
Newbie
as451079Newbie
asked in Ask a question.

S23 Ultra Enhanced Trade In

HiI purchased the S23 Ultra on a contract in store and completed the enhanced trade in form. Staff in store told me to do it online so I completed it all and sent it off. They have now had my phone for 9 days and not sent any payment yet even though terms and conditions state payment will be made in 3 to 5 days.Store won't help me and 9nline chat have also not helped me.Is there anything I can do, save for raising a formal complaint?Thank you

1
Kash
iD Mobile Employee
5 months ago
H
Newbie
Harrison MasterNewbie
asked in Ask a question.

I’ve not recieved my phone

Last Thursday I ordered a phone, i know it’s not been long since the order however I have had no information sent from ID since the Order Ref and I was wondering what I should do, I was expecting it on Friday, then thought no okay maybe Monday because the phone only came out on Friday and still nothing. Hoping someone has some answers for me.

2
Tom
iD Mobile Employee
6 months ago
Sue Breen
Civilian
Sue BreenCivilian
asked in Ask a question.

No mobile number

I have received a demand for payment for a phone that I think was owned many years ago. I am concerned this is a scam as I cannot contact anyone without knowing the mobile number and I cannot seem to access the chat facility. How do I resolve this if all of the communication involves knowing the mobile number ? 

2
Tom
iD Mobile Employee
4 months ago
Bikehavn
Civilian
BikehavnCivilian
asked in Ask a question.

How do I cancel an unactivated sim contract?

I received my new sim from ID but considering that:-PAC not working (i hadn’t previously used it)-customer service completely useless-impossible to registerI don’t want this thing anymore with a company unable to even activate my sim, so how do I cancel?Thanks

2
Tom
iD Mobile Employee
6 months ago
David Lloyd Thomas
Newbie
David Lloyd ThomasNewbie
asked in Ask a question.

increased bill

Please can you tell me why this month's bill is £5 more without any out of inclusive minutes, text or days usage. Thanks

2
Tom
iD Mobile Employee
11 months ago
M
Newbie
Mrsjam4brainsNewbie
asked in Ask a question.

gift card

I bought a Google pixel 7a on September 30th. It was bought from ID mobile direct. It stated I would be entitled to a £50 Currys voucher. I have noticed that people have ordered theirs within the time scale but haven't received anything yet. This is sounding very dodgy to me.

3
Kash
iD Mobile Employee
4 months ago
Luke Joseph Kolade
Civilian
Luke Joseph KoladeCivilian
asked in Ask a question.

wheres my order

I've hust placed an order but had no confirmation email what is going on just looking for an update please 

1
Tom
iD Mobile Employee
9 months ago
Billyp
Newbie
BillypNewbie
posted in Ask a question.

Out of plan texts

I’ve been charged for some out of plan texts I’ve not made what can I do?

1
Tom
iD Mobile Employee
6 months ago
Mary Alice
Newbie
Mary AliceNewbie
asked in Ask a question.

Phone order not received

I ordered a new phone on Thursday last week and I've had no dispatch notification. Can you please check where it is.

1
Kash
iD Mobile Employee
5 months ago
leannes14
Newbie
leannes14Newbie
asked in Ask a question.

New sim not working

I recently upgraded the sim contract on my phone. I'm keeping the device from my previous contract which ended, I just needed a new sim contract as trying to save money by not upgrading to a new device.New sim arrived, I added it to the phone. Registered it (after a few hiccups of getting logged into my account), but I have no network. I've restarted the phone, taken the sim out and back in again, did the airplane mode thing - all the steps. Twice over, but still I have no network. Its been close to 48 hours now since I added in the new sim.The old sim was accidently thrown out with the packaging of the new sim, so I'm unable to put that one back in.Where do I go from here?

1
Tom
iD Mobile Employee
11 months ago
K
Newbie
KristinekxNewbie
asked in Ask a question.

Pac code not working

I tried my detail's several time but PAC code not working I connected with previous provider and they confirmed my PAC code is correct? Can anyone help please 

1
Mohammed
iD Mobile Employee
10 months ago
Lisa Winters
Civilian
Lisa WintersCivilian
asked in Ask a question.

Can't register a 2nd sim or use pac

I ordered 2 sims. One is up and running, I can not register the other. If I put the sim in my phone it says the sim is not supported. I have the PAC code which is about to expire! I don’t seem to have an activation code. Every time I try to set up a new account it reverts to the other one which is my daughter! I have had the sim 3 weeks now and I am tearing my hair out! Please help. I have also messaged through your Facebook page but had no response. 

2
Tom
iD Mobile Employee
8 months ago
Ruth Iddris
Newbie
Ruth IddrisNewbie
asked in Ask a question.

new contract - change to rolling

Hello, I have signed up to a new contract (sim only) now that my original one has finished. Online, such contracts are rolling but it has signed me up to a 24 month contract. I want to know if this can be amended.Thanks

1
Kash
iD Mobile Employee
7 months ago
V
Newbie
Vikk123Newbie
asked in Ask a question.

why have i got a termination charge on my account when out of contract and pac requested.

 I have just received my final bill and there is a charge for disconnection on there. however i was out of contract (pac issued). so i am guessing this is an error. please can this be rectified.

1
Tom
iD Mobile Employee
7 months ago
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