Customer support quick links

  • 9 April 2020
  • 0 replies
  • 6278 views
Customer support quick links
Userlevel 3
Badge

All of our support articles and FAQ’s in one place

Here you will find everything to help guide you through and understand certain elements of your iD Mobile account. We appreciate that not every query is outlined below and in instances where you can’t find the answer to your question, use the Community to ask one of your fellow customers for assistance.

 

BILLING

 

Billing – The Basics

Keeping an eye on your Data usage

Add Ons

Why your bill might look a little different after your upgrade or plan change

Billing FAQ’s

 

I​​​​​D MOBILE APP & MY ACCOUNT

 

Managing App Article

Registration Issues Article

My Account FAQ’s

 

PORTING

 

Transfer my mobile number to iD

Porting FAQ’s

Link to Switching Site

 

UPGRADES & PLAN CHANGES

 

How do I change my plan?

How do I upgrade?

Why your bill might look a little different after your upgrade or plan change

Upgrade and Plan Changes FAQ’s

How do I cancel my Sim Only plan

How do I cancel my pay monthly plan

 

SIM

 

WiFi & 4G Calling article

Link to Lost Stolen page

Coverage

 

We will keep updating this support article with more useful links over the coming days and weeks to ensure all of the information you need to help manage your iD Mobile account is all in one place for you.


This topic has been closed for comments