Ive just upgraded to a new phone but it is using a different number. Is there anyway I can transfer my old ID number to my new phone?

Hey @Doddsey372,

If your order has been allocated with a new number, then it is likely that a new contract was bought rather than an upgrade and as such, there is no way of moving the number from one iD Mobile plan to another I’m afraid. You may be best returning the new order and then upgrading your existing contract.

You can view our returns policy here: https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Ryan

So I'm on a monthly rolling SIM only and pay £7.00 a month, I'm eligible for an upgrade on Friday so the app says. The last 6 monthly payments have been on time so can I get a latest handset or just what you offer me?

Hello @sabram8690, all upgrade deals are exclusive to your account so we can’t advise on what you’ll be eligible for. Simply log-into the app once eligible and check the upgrade section for your deals. If you’d prefer to call our Sales Team to discuss on the phone, you can do this also.

Mohammed

So is there a chance the latest phones will be available 

Hey @sabram8690,

I have responded to your other post here in regards to your upgrade query.

Ryan

I can't upgrade my phone via app or website. I can add phone to basket but it kicks me back to My Details stating: these details can't be edited at this stage as we need to use the details held on file for eligibility purposes. Head to edit my profile to change your details.

I obviously cannot call up, tried resolving through chat but no joy and a bit frustrating as my mobile is not working very well so upgrade much needed. Any ideas please? 

@Porsh78 

Sorry to hear about this. 

Can you please send me your name address and mobile number via private message. 

I will get this looked into for you.

Regards 

Aklima

I had the same issues as Porsh78 above and eventually managed to upgrade using a Private Browsing window. I noticed my old address was still on file and so updated that in my account before upgrading and successfully completed the process; however today I got an email saying it had been cancelled due to internal security checks. I’m an existing customer so that seems strange! My only thought was that the address hadn’t fully updated, so I’ve tried putting the order through again but I’d appreciate you looking into it.

Hi @katycarlisle 

Can you please send me a private message with your name address and number?

I will look into this for you.

Regards 

Aklima