Your iD Account & App.

Everything you need to know about managing your iD Mobile app, account details, and Add-Ons.

Onboarding.

How do I download the iD Mobile app?

How do I register for the iD Mobile app?

How do I login to the iD Mobile app?

I've left iD Mobile but would like to access my account. What should I do?

Account access & security.

How do I change my login email for the iD Mobile app?

How do I change or reset my password in the iD Mobile app?

How do I delete my iD online account?

Adding & viewing my plan/s.

How do I add my plan to the iD Mobile app?

How do I view my other plans in the iD Mobile app?

How do I view my contract details?

Edit plan details.

How do I update my personal details?

How do I update the email associated with my plan?

How do I update my Billing Address?

How do I view or update my Customer Services PIN?

How do I change my phone number?

Communication Preferences.

How do I update my Communication Preferences?

Controls & Limits.

How do I set or change my Bill Cap?

How do I enable or disable Adult Content and other services?

App Troubleshooting.

Why am I seeing a ‘500 error’ code when opening the iD Mobile app?

I get a 'Oops, something went wrong' error in the iD Mobile app. What should I do?

I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?

I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do?