How to change your plan using the app or My Account

How do I log in when it is not accepting anything that I use

Hi @Junebowen 

Are you having trouble logging in?

Please contact our Live Chat team who should be able to assist you with your account.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

hmm i cant change me plan it saying i need a direct debt setup?  i normally pay my bill  manually  could this be a reason...

Hello @Raymond,

Direct Debit needs to be active for the plan change, but you can then cancel this after changing plans if you like?

Mohammed

How do I change from PAYG to having a pay monthly SIM only? My ID app says it is possible (in the help section) but did not tell me how. Please help!

I am on ID PAYG now, but want to keep my number and swap to pay monthly instead. 

Hello @torimorg,

It’s not possible to convert from PAYG to PAYM unfortunately.

You’ll need to purchase a new PAYM contract. The number can’t be transferred internally, but you can by porting out to a different network, then from that network to iD.

Mohammed

Cool, thanks for your quick response and confirmation!

No probelm @torimorg  :)

Glad I could help/answer this.

Mohammed

I am wanting to change thw plan for my son to give more data, howwvwr says no  plans available.

I have an active dd, over 31 days into contact??

Hello, 

Have you tried contacting our Live Chat team? They can check to see if there are any plan changes available to you. 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

Michelle 

iD Mobile 

Thanks  i just kept getting the automated responses  so need to be patient and wait for it to show available rather than just start chat

I am eligible for an upgrade now. i’m keeping my current phone and changing my plan. if i change my plan for a new plan online, will my current plan automatically end so i will not still be paying for it?

Hi @Daniel.Huxley,

If you upgrade the line, the current tariff will stop and the new one will take its place. If you take out a new line, you’ll have two lines, so be sure to process the upgrade or tariff change.

Will

Hi Will, 

What do you mean by ‘line’?

Hi @Daniel.Huxley,

By “line” I’m referring to your telephone line that you have with us.

Does that clear things up?

Will

I am currently on an unlimited data plan (SIM only), and by billing period runs until 7th June. I would like to switch to a cheaper plan for next month onwards. If I change my plan on the app now, will this only activate on the 7th June, once my current plan has ended, or will it start immediately and mean that I lose my unlimited data for this month? I don’t want to accidentally lose any money by setting up the new plan in advance.

Hey @Ellen R, plan changes take effect within 24 hours, so I’d wait until the start of your next billing period.

Thank you,

Rory