iD Mobile Employee

Tutorial

How to change your plan using the app or My Account

Sep 10, 2024 9:04 PM UTC
21 replies
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Shady75

Community Member

Hi
I changed my plan March last year and my contract extended for 24months.
I have been with ID since 2015.

Mohammed H

iD Mobile Employee

Hey @Shady75,

Looks like you upgraded here as opposed to changing plans.
Upgrading to a new contract will carry a new 24-month term (unless stated otherwise).

With upgrades to a new handset plan, you'd receive a handset as part of the contract.

Changing plans simply amends the tariff you are currently on.

Mohammed

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swimmer 24

Community Member

If I changed plan when old plan has finished what is new duration?

Ryan D

iD Mobile Employee

Hi @swimmer 24,

If you're just changing your SIM only plan, then they are all just 1 month rolling SIM cards, meaning you can cancel at any time when giving us a 30-day notice period.

When upgrading a handset plan at the end of your minimum term, you would be signing up for another 24-month plan.

Ryan

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J

Junebowen

Community Member

How do I log in when it is not accepting anything that I use

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Pearl M

iD Mobile Employee

Hi @Junebowen

Are you having trouble logging in?

Please contact our Live Chat team who should be able to assist you with your account.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section.

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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Raymond

Community Member

hmm i cant change me plan it saying i need a direct debt setup? i normally pay my bill manually could this be a reason...

Mohammed H

iD Mobile Employee

Hello @Raymond,

Direct Debit needs to be active for the plan change, but you can then cancel this after changing plans if you like?

Mohammed

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torimorg

Community Member

How do I change from PAYG to having a pay monthly SIM only? My ID app says it is possible (in the help section) but did not tell me how. Please help!

I am on ID PAYG now, but want to keep my number and swap to pay monthly instead.

Mohammed H

iD Mobile Employee

Hello @torimorg,

It’s not possible to convert from PAYG to PAYM unfortunately.

You’ll need to purchase a new PAYM contract. The number can’t be transferred internally, but you can by porting out to a different network, then from that network to iD.

Mohammed

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