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Nikhil P
iD Mobile Employee
iD Mobile Employee
March 19, 2018
Tutorial

How to change your plan using the app or My Account

  • March 19, 2018
  • 21 replies
  • 15619 views

Please note: This article has been archived. For more information, click below.

 

    This topic has been closed for replies.

    21 replies

    Community Member
    January 30, 2019
    Hi
    I changed my plan March last year and my contract extended for 24months.
    I have been with ID since 2015.

    Mohammed H
    iD Mobile Employee
    iD Mobile Employee
    January 30, 2019
    Hey @Shady75,

    Looks like you upgraded here as opposed to changing plans.
    Upgrading to a new contract will carry a new 24-month term (unless stated otherwise).

    With upgrades to a new handset plan, you'd receive a handset as part of the contract.

    Changing plans simply amends the tariff you are currently on.

    Mohammed
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    Community Member
    April 8, 2019
    If I changed plan when old plan has finished what is new duration?
    Ryan D
    iD Mobile Employee
    iD Mobile Employee
    April 10, 2019
    Hi @swimmer 24,

    If you're just changing your SIM only plan, then they are all just 1 month rolling SIM cards, meaning you can cancel at any time when giving us a 30-day notice period.

    When upgrading a handset plan at the end of your minimum term, you would be signing up for another 24-month plan.

    Ryan
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    Community Member
    June 18, 2020

    How do I log in when it is not accepting anything that I use

     

     

    iD Mobile Employee
    June 22, 2020

    Hi @Junebowen 

    Are you having trouble logging in?

    Please contact our Live Chat team who should be able to assist you with your account.

    They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

    Once you land on this page, scroll down to see the Live Chat section. 

    The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

    Once the agent is available the button appears blue, indicating that an agent is available.

    No need to refresh the page, this will happen automatically.

    Let us know how you get on.

    Thanks,

    Pearl

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    Raymond
    Community Member
    Community Member
    June 30, 2020

    hmm i cant change me plan it saying i need a direct debt setup?  i normally pay my bill  manually  could this be a reason...

    Mohammed H
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2020

    Hello @Raymond,

    Direct Debit needs to be active for the plan change, but you can then cancel this after changing plans if you like?

    Mohammed

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    Community Member
    September 15, 2020

    How do I change from PAYG to having a pay monthly SIM only? My ID app says it is possible (in the help section) but did not tell me how. Please help!

    I am on ID PAYG now, but want to keep my number and swap to pay monthly instead. 

    Mohammed H
    iD Mobile Employee
    iD Mobile Employee
    September 16, 2020

    Hello @torimorg,

    It’s not possible to convert from PAYG to PAYM unfortunately.

     

    You’ll need to purchase a new PAYM contract. The number can’t be transferred internally, but you can by porting out to a different network, then from that network to iD.

     

    Mohammed

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