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Add-ons – the complete guide

  • January 21, 2019
  • 7 replies
  • 7172 views
Add-ons – the complete guide
iD Mobile
iD Mobile Employee

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7 replies

Ejwatson
Community Member
  • Community Member
  • 0 replies
  • March 30, 2020

Hi

I brought 40 ounds of add ons this month as we have been without WiFi. I brought each one just as the one before ran out. Yet my account has been charged for the use of normal data and has eaten through my cap thus my bill has gone up by much more than I expected. I'm not sure if this is meant to happen or not. I'm just a bit confused as I thought if I used the add ons I would not also be using my cap. I have now reached my cap and am only using an add on now and it seems to be working fine. Any advice would be appreciated as I would not like to make this mistake again in the future. 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • March 30, 2020

Hello @Ejwatson,

 

If you’ve bought the add-ons after the data had been used up, any continued usage during this time would have been charged as out of plan usage.

My advice is pop the cap down to £0.00 that way, as soon as your data finishes, you can’t use any out of plan usage (as it’s £0.1024 per 1 MB of data or £10.24 for 100MB) which can be quite costly.

 

You can then purchase an add-on to allow you to continue using data.

 

If you’re going to be buying add-ons regularly, perhaps a plan change may be more cost-effective.

 

We’ve got some great FAQ’s here: https://community.idmobile.co.uk/bills-bill-capping-allowances-and-charges-60

 

Specifically:

What is bill capping: https://community.idmobile.co.uk/bill-capping-62/what-is-bill-capping-31841

How does bill capping work: https://community.idmobile.co.uk/bill-capping-62/how-does-bill-capping-work-31842

How to cap your plan: https://community.idmobile.co.uk/bill-capping-62/how-to-cap-your-plan-31843

 

Mohammed


Ejwatson
Community Member
  • Community Member
  • 0 replies
  • March 31, 2020

 No this does not help, I have been left with a bill in excess of £100 which i can not afford, and due to lock down I can't talk to anyone about it. I purchased the add ons before my data ran out so why has my data run up such a large bill? 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • April 16, 2020

Hello @Ejwatson,

 

We will only be able to confirm this by looking at the account.

Can you clarify if you are still facing issues or have been able to resolve this since?

 

Mohammed

 


  • Community Member
  • 0 replies
  • June 28, 2020

Hi, my mother has recently gone into nursing care and as such I have no access to her or her phone. She has used up all her call time allowance and I wanted to buy an add on for her, but when I try to register her with the ID website it tries to send an eight digit security number to her phone to verify it’s her but she is very confused and frail and she doesn’t understand what I’m talking about! I have tried to add credit by using the automated service but there doesn’t seem a way to extend her call time. I’m at my wits end! can someone please help! 


  • Community Member
  • 0 replies
  • June 28, 2020

Hi, my mother has recently gone into nursing care and as such I have no access to her or her phone. She has used up all her call time allowance and I wanted to buy an add on for her, but when I try to register her with the ID website it tries to send an eight digit security number to her phone to verify it’s her but she is very confused and frail and she doesn’t understand what I’m talking about! I have tried to add credit by using the automated service but there doesn’t seem a way to extend her call time. I’m at my wits end! can someone please help! 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • June 29, 2020

Hi there @OldAgePunk, sorry to hear about your predicament. We’ll drop you a private message shortly and see what we can do for you.

 

Thank you,

Rory