Bills, Payments & Charges.

Everything you need to know about managing your iD Mobile bill, payments, and usage.

Viewing my bill.

Where can I find my bill?

How do I request a paper bill via post?

How do I request my bill in an accessible format?

How do I switch to VAT invoicing?

Understanding my bill.

I've just joined iD Mobile, what should I expect on my first bill?

What information is on my bill?

What are the different charges I might see on my bill?

Why does my bill look different after an Upgrade or a Plan Change (Pro Rata)?

If I leave iD Mobile, what should I expect on my final bill?

Paying my bill.

How do I pay my bill?

How do I set up or change my Direct Debit details?

How do I change my Direct Debit date?

How do I make an outstanding payment with a debit or credit card?

I paid my oustanding balance but I've not been reconnected. What should I do?

Difficulty paying my bill.

I'm having trouble paying my bill. What should I do?

What happens if I don’t pay my bill?

My debt has been passed to a Debt Collection Agency. What should I do?

Usage and out-of-plan charges.

How do I view my remaining allowances?

What are out-of-plan call charges?

What are out-of-plan SMS charges?

What are out-of-plan MMS charges?

What is Mobile Data and how can I control my usage?