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F.A.Q.

How do I make an outstanding payment with a debit or credit card?


iD Mobile
iD Mobile Employee

The easiest way to pay your monthly bills is to set up a Direct Debit. However, if you’d prefer to make manual card payments, you can do this with a UK credit or debit card in the iD Mobile app, My Account Online or using our automated telephone service. We accept Mastercard and Visa for card payments, but unfortunately, we do not accept American Express. Here’s everything you need to know.

 

In the iD Mobile app or My Account Online.

 

To make an outstanding payment with a debit or credit card in the iD Mobile app or My Account Online, you can: 

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  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap ‘Bills’.
  3. Tap the Outstanding Balance message.
  4. Select whether to pay in full, or pay a custom amount. Tap ‘Continue to payment’.
  5. Confirm the amount you’re paying and the billing address. All good? Tap ‘Make payment’.
  6. Enter your Card Number, Expiry Date and CVV. Tap ‘Submit’.
  7. Once you’ve entered your card details and the payment is successful, tap ‘Done’.

 

Using our automated telephone service.

 

To make an outstanding payment using our automated telephone service, you can:

  1. Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone.
  2. Select Option 1.
  3. Select Option 2.
  4. Follow the steps on the call to make an outstanding payment.

 

Please note: if you’ve got a Direct Debit set up on your account but you want to make a one-off manual payment, you need to do it at least 3 days before your Direct Debit payment is due. If you don’t, the Direct Debit payment might also be taken, and you’ll end up paying twice!

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