You can request your future bills to be sent by post in the iD Mobile app or on my.idmobile.co.uk. Simply follow the instructions below:
How do I request a paper bill via post?
To request your future bills to be sent by post in the iD Mobile app or on my.idmobile.co.uk, you can:
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- Open the iD Mobile app or log-in to my.idmobile.co.uk.
- Tap ‘Bills’.
- Tap ‘Billing method’.
- Tap ‘Paper bill’. Then tap ‘Update’.
Please note: Paper billing is £1.50 per month. If you request paper billing, the cost will automatically be added to your monthly bill. If you'd like any previous bills posted to you, simply chat to us.
I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do?
If you’re unable to access the iD Mobile app or my.idmobile.co.uk, simply contact us to request a paper bill via post.