Need your bill in an accessible format, such as large font, braille and audio format? Here’s everything you need to know:
How do I request my bill in an accessible format?
We can produce your account communications in a range of alternative formats and this service is provided free of charge. This includes:
- Large font
- Braille
- Audio (CD)
- Dyslexia friendly colour paper format
To access this service, please contact us. If you need additional support, you can contact our dedicated Vulnerable Customer Team. For more information, check out our Accessibility page.