If you find our standard bills difficult to read, we can provide them in a range of alternative formats to suit your needs. This service is completely free of charge.
Available formats.
We can send your bills and account communications in the following formats:
- Large print
- Braille
- Audio (CD)
- Dyslexia-friendly coloured paper
How to request a format change.
To switch to one of these formats, please contact us via Live Chat.
Our team will update your account preferences so that all future communications are sent in your chosen format.
If you require additional support, our dedicated Vulnerable Customer Team is here to help. For more information on the services we offer, please visit our Accessibility page.
