If your debt has been passed to a Debt Collection Agency (DCA), you will need to speak to them directly to arrange payment. They will contact you to discuss how to settle the balance.
The Debt Collection Agencies we use are listed below:
| Agency Name | Address | Telephone |
|---|---|---|
| 1st Locate | Apson House Bullerthorpe Lane Colton, Leeds LS15 9JN | 0113 297 7530 |
| C.A.R.S (Creditlink Account Recovery Solutions) | 5th Floor, Midpoint Alencon Link Basingstoke, Hampshire RG12 7PP | 0333 136 3349 |
| Lucas / Overdales | No.1 The Square Thorpe Park View Thorpe Park, Leeds LS15 8GH | 0127 495 7060 |
| COEO (Credit Resource Solutions Ltd) | 2nd Floor, G Mill Dean Clough Halifax HX3 5AX | 0142 232 4510 |
| AJJB Law | 2nd Floor, G Mill Dean Clough Halifax HX3 5AX | 0142 248 6811 |
What happens next?
The Debt Collection Agency will work with you to recover the debt. You can usually choose to pay in one full payment or set up an instalment plan with them.
The payment process:
- You make a payment directly to the Debt Collection Agency.
- They notify us that the payment has been received (this can take up to 48 hours).
- Once the payment is cleared in full, any restrictions on your iD Mobile account can be lifted.
Any impact on your credit file (whether positive or negative) will usually be updated within a month of the payment or dispute resolution.
