What are out-of-plan call charges?

Out-of-plan call charges are the additional costs you incur when making calls or using services that aren’t included in your mobile plan. Here’s everything you need to know:

If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers are charged at 40p per minute.

Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts:

1. An Access Charge is the cost iD Mobile charges for making the call. The current Access Charge is 45p, plus 45p per minute.
2. A Service Charge is set by the organisation you're calling and is not related to iD Mobile. The organisation should provide details of this charge on their website or inform you before connecting the call.

To check the cost of a call, use the Number Lookup on our Out-of-Plan Charges page.

If youwant to learn more about calling abroad, you can find detailed information about our international charges here​​​​​​.

Call to numbers starting 0800 or 0808 are included in your inclusive minutes.

Shortcodes are shorter phone numbers, typically 4-6 digits, used by companies, charities, and premium rate services. While contacting some services via a shortcode is free, others may incur fees that can be costly. Use the Shortcode Lookup on our Out-of-Plan Charges page to check the cost of a call shortcode.

Some numbers starting with 07 are managed by third parties who connect or forward calls to another number. These calls are not covered by your inclusive minutes:

Calls to numbers based in Guernsey, Jersey, and the Isle of Man are considered international calls and are not covered by your inclusive minutes:

Premium rate numbers are used for various services, including information and entertainment like TV voting, horoscopes, chat lines, recorded information, professional advice services (e.g computer support help lines), and directory enquiries. These calls are not covered by your inclusive minutes: