Your final bill will be issued the day after your account is disconnected. Here’s everything you need to know:
What should I expect on my final bill?
Your final bill will consist of:
- Your line rental charge up to your disconnection date.
- Any out-of-plan charges for any chargeable usage up to your disconnection date.
- An early termination fee if you cancel your plan early. The amount varies, depending on the type of plan and how early you want to cancel.
- If you paid for line rental beyond your disconnection date, you may receive a credit.
How do I access my final bill?
If you’re registered, you can view your final bill in the iD Mobile app or on my.idmobile.co.uk. Bills are accessible for up to 6 months after disconnection.
How do I pay my final bill?
Final payment will be due 14 days after your final bill has been issued. Please keep your Direct Debit active for at least 30 days after you’ve disconnected.
If you don't have a Direct Debit, you can pay your final bill using the iD Mobile app or our automated telephone service.
Check out the Community article below for more helpful information:
I’ve got a question about my bill. What should I do?
If you have questions about specific charges on your bill, simply contact us.