Recently joined iD Mobile? Welcome! Here’s everything you need to know about your first bill:
How does my first bill work?
We bill you a month in advance so you can start using your allowances straight away. Your first bill includes line rental from the day your phone was dispatched and connected and covers a month in advance. Your next bill will include Line rental for the following month and any out-of-plan charges from the previous month (e.g. extra usage, add-ons, or services not included in your plan).
When will I receive my first bill?
You'll receive your first bill the day after you join iD Mobile. For example, if you joined on the 1st of the month, your first bill will be on the 2nd of the month. Payment is always due 14 days after the ‘Invoice date’ on your bill.
Please note: Like most networks, we bill your monthly line rental in advance, meaning you pay for the services (Minutes, Texts, and Data) you receive for the upcoming month. Your charges start from the date your SIM card is dispatched or your eSIM is sent to your email.
Where can I find my first bill?
You can view your first bill in the iD Mobile app or on my.idmobile.co.uk. Check out the Community article below for more helpful information:
FAQs.
How do my charges show on my bill?
Your first bill won’t include any out-of-plan charges or add-ons. If you use services outside your plan before your bill is produced, these will appear in your iD Mobile account as unbilled usage. Once your next bill is generated, it will include Line rental for the month ahead and any out-of-plan charges from the previous month (e.g. extra usage, add-ons). These charges will be clearly broken down so you can see exactly what you’re paying for. You can find a list of these charges explained here:
When is my payment due?
Your payment is always due 14 days after your bill is produced. For example, if your bill is dated 1st July 2025, your payment will be due on 15th July 2025. The easiest way to pay is by Direct Debit. We’ll automatically collect the amount on—or just after—your payment date. If you haven’t set up a Direct Debit yet, you can find out how to do this here:
How can I change my payment date?
If your current payment date doesn’t work for you, don’t worry—you can change it easily. Before you do, here are a few key things to keep in mind:
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Pro rata charges may apply (as we move your billing date to accommodate your requested payment date). This could affect your bill
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You might receive a larger bill due to the Pro-Rata charges mentioned above
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The change won’t apply to your currently generated bill—only future ones.
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You can’t change your payment date if you’ve already done so in the last 6 months.
If you still want to change your payment date, you can find out how to do this here:
How can I change my cap?
Bill Capping allows you to save money by limiting your monthly spending to an amount that works for you. You can find out how to do this here:
Why was I charged for calls?
Only calls to standard UK mobile numbers and landlines are included in your allowance. Some common numbers aren’t covered and may incur out-of-plan charges. These include:
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084 and 087 numbers – Often used by companies and customer service lines. These are non-geographic numbers and include a service charge (set by the company) plus an iD access charge of 45p per minute.
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118 and 09 numbers – Used for directory enquiries and premium-rate services. These can be expensive.
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Non-standard 07 numbers – These numbers are operated by 3rd parties who connect or forward calls to another number. You can find a list of these here.
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070 personal numbers – These look like mobile numbers but are used for call forwarding and can be costly.
You can check your plan or visit our Call Charges to see full details.
Why was I charged for MMS messages?
Multimedia Messaging Service (MMS) messages aren’t included in your iD Mobile plan. These are usually messages that contain pictures or emojis. Some phones may also convert longer texts (over 160 characters) or messages with emojis into MMS automatically. You can usually turn off this feature by following the steps found on this page.
If you can’t disable it—or want to avoid MMS charges altogether—we recommend setting your spend cap to £0.00. This should stop the message from sending and help you avoid extra charges. You can adjust your spend cap by following these steps here:
