Recently joined iD Mobile? Welcome! Here’s everything you need to know about your first bill:
How does my first bill work?
We bill you a month in advance so you can start using your allowances straight away.
- Your first bill is your monthly plan charge.
- Your next bill will include your monthly plan charge for the following month, plus any out-of-plan charges from the previous month (e.g. extra usage, add-ons, or services not included in your plan).
When does my billing start?
Your billing starts from the day you get your Order Complete email. This means:
- Pay Monthly phone and SIM Only plans: your order is with our delivery partner
- eSIM Only plans: your activation email is on its way and will arrive very shortly
You’ll get your first bill the day after, covering your first month. Payment is due 14 days after your bill date.
Please note: Because billing starts from the day you get your Order Complete email, you may get your first bill before your phone or SIM card arrives. Don’t worry, this is normal.
Where can I find my first bill?
You can view your first bill in the iD Mobile app or on my.idmobile.co.uk. Check out the Community article below for more helpful information:
FAQs.
How do my charges show on my bill?
Your first bill won’t include any out-of-plan charges or add-ons. If you use services outside your plan before your bill is produced, these will appear in your iD Mobile account as unbilled usage. Once your next bill is generated, it will include your monthly plan charge for the month ahead and any out-of-plan charges from the previous month (e.g. extra usage, add-ons). These charges will be clearly broken down so you can see exactly what you’re paying for. You can find a list of these charges explained here:
When is my payment due?
Your payment is always due 14 days after your bill is produced. For example, if your bill is dated 1st July 2025, your payment will be due on 15th July 2025. The easiest way to pay is by Direct Debit. We’ll automatically collect the amount on, or just after, your payment date. If you haven’t set up a Direct Debit yet, you can find out how to do this here:
How can I change my payment date?
If your current payment date doesn’t work for you, you can change it. Before you do, here are a few key things to keep in mind:
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Your billing month will move to line up with your new payment date, so your next bill will cover a longer period and be larger than usual.
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Your allowances go up by the same proportion, so you won’t lose out. If your billing period runs to 45 days and you normally get 300 minutes, you’ll get 450 minutes to cover it.
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The change won’t apply to a bill that’s already been produced, only to future ones.
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You can only change your payment date once every 6 months.
If you still want to change your payment date, you can find out how to do this here:
How can I change my cap?
A Bill Cap lets you limit what you spend outside your plan each month, to an amount that works for you. You can find out how to set one here:
Why was I charged for calls?
Only calls to standard UK mobile numbers and landlines are included in your allowance. Some common numbers aren’t covered and may incur out-of-plan charges. These include:
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084 and 087 numbers – Often used by companies and customer service lines. These are non-geographic numbers and include a service charge (set by the company) plus an iD access charge of 45p per minute.
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118 and 09 numbers – Used for directory enquiries and premium-rate services. These can be expensive.
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Non-standard 07 numbers – These numbers are operated by 3rd parties who connect or forward calls to another number. You can find a list of these here.
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070 personal numbers – These look like mobile numbers but are used for call forwarding and can be costly.
You can check your plan or visit our Call Charges page to see full details.
Why was I charged for MMS messages?
Multimedia Messaging Service (MMS) messages aren’t included in your iD Mobile plan. These are usually messages that contain pictures or emojis. Some phones may also convert longer texts (over 160 characters) or messages with emojis into MMS automatically. You can usually turn off this feature by following the steps found on this page.
MMS messages cost 30p each if you joined or upgraded on or before 20th June 2023, or 55p each if you joined or upgraded on or after 21st June 2023. There’s also a size limit of 295KB per message, so one large photo can be charged as several messages.
If you can’t disable it, or want to avoid MMS charges altogether, we recommend setting your Bill Cap to £0.00. This should stop the message from sending and help you avoid extra charges. You can adjust your Bill Cap by following these steps here:
