Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and it’s job done!
First of all, make sure you have these three things to hand:
1. Your PAC code.
Call your old network and ask for this.
2. Your mobile number.
This is the mobile number you want to keep.
3. Your app or online account.
If you haven’t yet registered for your account (called ‘My Account), do it here. Once registered, you can get your free app.
Step 1. Log in
Log in to your app or ‘My Account’.
Step 2. Go to services
Log in to your app or ‘My Account’. Click ‘Services’ at the bottom of your app screen or ‘My Services’ on the left of your ‘My Account’ homepage.
Step 3. Go to ‘Keep my number’
Select 'Transfer my number' in the ‘Keep my number’ section of the app.
Step 4. Enter your PAC and Submit
Enter the mobile number that you want to keep using, and your PAC code. Then press 'Submit'.
That’s all there is to it. Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5pm, it takes 2 working days.
Please note: porting in doesn't interrupt your iD Mobile connection. You can use it as normal while we process your request.
If you’ve got a question, ask below. Or if you’ve got any handy ‘keep my number’ tips of your own, feel free to share.