My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21031 Topics

Matthew Warr
Newbie
Matthew WarrNewbie
posted in Coverage & Network.

Reception at home was great now it's terrible

HiFor at least the past 5 weeks phone and internet has been really poor at my home address. It used to be fantastic before this.The service status says they are working on masts in my area with no estimate of time for completion.But it's been going on a long time. Getting very tiresome now.Phone calls are practically impossible. I have to repeat everything I say multiple times.When is this work going to be finished? 

4
Matthew Warr
Newbie
9 months ago
P
Newbie
PaulnMandyNewbie
asked in Bills, Payments & Charges.

Cannot download bills, says need storage permission

I Cannot download bills, says need storage permission but there is no option in the app settings to allow storage.  

19
Tom
iD Mobile Employee
2 months ago
K
Newbie
KokodiNewbie
asked in Bills, Payments & Charges.

How to get bill with updated details

Hiya,I updated my address on the app, but the bill still shows the old address. How can I get the new bill with the updated bill?  Thanks

2
Mohammed
iD Mobile Employee
9 months ago
L
Newbie
Louise Fagan
asked in Bills, Payments & Charges.

how do I make a payment?

I need to pay my bill but no longer have my sim. How do I pay it

3
Kash
iD Mobile Employee
9 months ago
L
Newbie
Louise Fagan
posted in Bills, Payments & Charges.

pay outstanding bill

My son has opened a new account without cancelling and paying his old account. We know can't access it

3
Kash
iD Mobile Employee
9 months ago
Rob Thomas
Newbie
Rob ThomasNewbie
asked in Plans & Upgrades.

Sim only upgrade

I'm suffering with signal loss from either my phone or my sim card dropping out. Therefore I have ordered a new phone & upgraded my sim only package to get a new sim card to replace both phone & sim. Is it possible to change my phone and change to a new sim card but keep my old id mobile number? Or would I just have to accept new sim card & new phone number?? Thanks for replies.Rob Thomas.

2
Mohammed
iD Mobile Employee
9 months ago
E
Civilian
Enid JohnstonCivilian
posted in Your iD Mobile Account & App.

My iD account shows my previous contract

Hi,  I've just joined I'd as a new customer I've been with them years but it was cheaper.  My account is logging me into my previous contract that hasn't closed but I want to be able to see the new one,  can someone help 

2
Mohammed
iD Mobile Employee
9 months ago
Leum James Hillman
Newbie
Leum James HillmanNewbie
asked in Your Phone & SIM.

new contract issues

I had a pay monthly sim only contract with ID mobile.  I have taken out a new contract phone with ID mobile which comes with a new SIM card. I have lost the new SIM card. However due to already having an online account with ID mobile with my sim only deal previously, all of my account details are for that SIM card. I do not know the number of the new SIM card and I have no account set up online with that SIM card so I am unable to request a replacement SIM online.Please can someone explain how to get a new SIM card for my contract phone plan? Bearing in mind I have no details of that SIM card or online account to log into. I only have my original sim only contract account.

2
Mohammed
iD Mobile Employee
9 months ago
T
Civilian
teajayseaCivilian
asked in Your iD Mobile Account & App.

Unable to register or log on via the web or app

I just joined iD Mobile having upgraded my phone to a Samsung S23.  I ported my old number over and I’m able to make calls, send texts and do everything web-based.  What the iD site and app won’t let me do is register a new account or log on, no matter which browser I use.  When I try registering I get an error message telling me that the account already exists.  When I try logging on I get an error message saying that my email address is already registered to an an iD account.  It then tells me to use a different email address but I don’t have one!  The Live Chat function doesn’t work and there’s no customer service email to contact.  HUGELY FRUSTRATING and a terrible start to my 2 years with iD!!

5
Mohammed
iD Mobile Employee
9 months ago
Mkkk1
Civilian
Mkkk1Civilian
asked in Pay As You Go.

new oder - can I get the SIM early

Hi there I have order new sim monthly my oder number is 127653711 can this posted next day delivery please as I am going on holiday on Friday please 

4
Mohammed
iD Mobile Employee
9 months ago
Jer Blinman
Newbie
Jer BlinmanNewbie
asked in Plans & Upgrades.

from sim only to pay monthly

Hi how do I go about stopping my SIM only plan (monthly) to a pay monthly, found a deal on line that's not on ID website, need to keep my number also Should I cancel my direct debit or is ther a way to do it onlineThanks Jeremy 

2
Mohammed
iD Mobile Employee
9 months ago
S
Newbie
Stefan1Newbie
asked in Your Phone & SIM.

A54 price difference

So the A54 via id mobile app is 25.99 from my phone but only 22.99 from my wife's why?

10
Mohammed
iD Mobile Employee
9 months ago
A
Newbie
aldoHNewbie
asked in Delivery & Returns.

Cancel in cooling off period before number transferred

Hi,I just signed up to ID Mobile sim only and received my sim yesterday.  On trying it at both home and work the signal is worse than my current provider (Talk Mobile) and so I am starting to think there is no point changing provider and i would like to cancel within the 14 day cooling off period. When i signed up i submitted my PAC and my number is due to port over on Friday.  if I cancel my contract with ID today/tomorrow will that automatically cancel the number port?  what I don’t want to happen is to cancel ID then the number still transfer and I end up losing my number.  But hopefully if I cancel today then this wouldn’t be a risk?Thanks 

7
Kash
iD Mobile Employee
9 months ago
Andrew Canfield
Newbie
Andrew CanfieldNewbie
asked in Bills, Payments & Charges.

received a text regarding data usage

You've now used 100% of the data in your plan. Data usage will now be charged at 10.24p for every 1MB used until your allowances refresh at your next bill cycle. That means for 100MB of data, you'll be charged £10.24. Please note: you won't spend more than your Bill Cap if you have one set. Use the iD Mobile app to view and manage your account.

4
Andrew Canfield
Newbie
9 months ago
Gemma Mann
Newbie
Gemma MannNewbie
asked in Your Phone & SIM.

Error 38 when replying to a text (shortcode)

I'm trying to reply to a message from BT but it keeps saying unable to send - error 38. I've tried everything I've seen suggested; new sim, reset network settings, increased bill cap, but I still keep getting the same error

13
Tom
iD Mobile Employee
14 days ago
R
Newbie
Ricky SmithNewbie
posted in Bills, Payments & Charges.

Can I pay half my bill now and half next week?

Hi my Bill is £26.57 and my phone services are disconnected at the moment I want to know if I could please pay half today & the other half on Tuesday 25th when I receive my pay from my work 

3
Mohammed
iD Mobile Employee
9 months ago
L
Rookie
LysMooreRookie
asked in Your Phone & SIM.

upgraded phone but cannot use imessage or text!

I’ve just upgraded my phone, logged into my iCloud, but it won’t let me use iMessage or text in the new phone. I’ve used the same sim, and the contract was upgraded with ID, no new sim or new network.why can’t I text and use iMessage?  My number is showing on the new phone and I’m connected to the internet.  do I need to reset my old phone? And remove the old iPhone from my iCloud account? Because I’ve removed my SIM card from my old phone I can only use iMessage on WiFI, so really do need my new phone to work. 

3
andewhite
Legend
9 months ago
Judy Leader
Newbie
Judy LeaderNewbie
asked in Your Phone & SIM.

I've lost my phone

Sim 

3
Mohammed
iD Mobile Employee
9 months ago
Holly Taylor
Newbie
Holly TaylorNewbie
asked in Your Phone & SIM.

I cant make an ID mobile account, can anyone help?

So I've recently picked up a contract with ID, and I wanted to switch over my number. So I did all that and the number has kind of half switched over.I can call myself and it'll bounce straight back but when I send a text, yes it comes up as me on other people's phones but the messages don't come through on the new one, its I've been left on delivered.So when it came to making an account on the app, I got an email saying a needed to change a pin or something, not only did it say the number they gave me didn't exist or wasn't valid- the number I normally use that has half switched doesn't work either and isn't a "valid ID phone number".It's really confusing and I'm at a loss, can anyone help?

3
Tom
iD Mobile Employee
9 months ago
Jordan Ebanks
Newbie
Jordan EbanksNewbie
asked in Your Phone & SIM.

lost phone and forgotten password

Hi, I've lost my phone recently and need access to my ID account and I've forgot my password. Is there any help that can be provided please?

2
Tom
iD Mobile Employee
9 months ago
J
Rookie
jasonRookie
asked in Bills, Payments & Charges.

What's my final bill for

I ordered a sim only contract on the 11th and I cancelled it on the 14th but you’ve charged me £1.86 so can you tell me what’s it’s for as the sim card is still sealed in the packet you sent it in.

8
Mohammed
iD Mobile Employee
9 months ago
Haggispie
Rookie
HaggispieRookie
asked in Your iD Mobile Account & App.

cant log on to my account

I have been trying to register and logon to the app but my details are not being recognised despite me entering them correctly. When I try the live chat I keep getting an u available message. I am a brand-new customer and if this is the level of service before I’ve even activated Meysam then I won’t be with them long.

3
Kash
iD Mobile Employee
9 months ago
L
Newbie
Lolli3105Newbie
asked in Your Phone & SIM.

Proof of Purchase required for repair.

Hello, I am trying to find a proof of purchase that is needed to send off to repair to see if it is in warranty.If anyone could help it would be great.Thanks, Lauren

3
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
katiemizuroNewbie
asked in Coverage & Network.

Signal after returning to the UK

Hi, I have just returned to the UK from Asia and my iD mobile Sim is no longer getting 4G or phone signal. Please let me know how to fix this.

5
Mohammed
iD Mobile Employee
9 months ago
S
Newbie
SmahmedNewbie
asked in Coverage & Network.

Internet not working in the house

Hi,I have had the id SIM for a month now and in most of my house I get very low internet or no internet. Can you please solve it. It shows very good network in my postcode B8 1PE

8
Mohammed
iD Mobile Employee
9 months ago
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