My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20925 Topics

K
Civilian
KevengCivilian
asked in Community Archive.

Chat to an ID employee please re: upgrade

I need to chat to an ID employee about my contract/upgrade...any available?

3
Mohsin
iD Mobile Employee
3 years ago
J
Civilian
johm6340Civilian
asked in Community Archive.

Switch to ID incomplete , cant register account .

Hello AllI switched to ID yesterday using the PAC process to keep my number. My mobile is working using the ported number , and my phone is definitely on the ID network . Problem is I cannot resister my ID account . If I try the ported number it wont accept it with a “Oops, the details you�ve entered are incorrect. Please try again.” Error.If I try with the ID number that came with the SIM, it gets a step further and tries to send the security code which never arrives, I guess because the original number has been superceded by my ported number.Have tried rebooting the phone, makes no difference. Please can someone help me get this sorted out .RegardsJohn

9
Will
iD Mobile Employee
2 years ago
M
Civilian
Mattay81Civilian
asked in Community Archive.

Am I being throttled?

My download speeds are atrocious at times, despite having full 4G signal in a city. It seems whenever I watch live sport, the picture quality is awful. I checked my download speed last night and it was between 0.75 and 1.09. Am I being throttled despite having so-called ‘unlimited data’? 

1
Michelle
iD Mobile Employee
3 years ago
Kate Pope
Newbie
Kate PopeNewbie
asked in Pay As You Go.

Error 38

Hi, Hoping someone can help me please. I have added a bundle twice to my pay as you go I. D Sim which gas cost £20 now. However it's made no difference to the ongoing problem and it's still not allowing me to make any calls, send texts and no Internet? Everytime I try to send a text it says error 38.I have tried turning off my phone, resetting, removing Sim card etc and it's still not working. Can ID mobile reset and check asap please? 

5
Kash
iD Mobile Employee
1 year ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

Recently I ordered two SIMs with different data limits. They both arrived on same day.  I have tried to cross-reference all the invoice/transaction/customer/contract/phone number/order number/etc, but there is no common factor or number between the online order/email references and the details on the delivered SIMs/documents.How can I tell which SIM is which so I can correctly allocate them?

9
Mohammed
iD Mobile Employee
3 years ago
rqy62i
rqy62i
asked in Community Archive.

Pac code required

How do I get a Pac code from ID mobile as I will be moving to another network.

2
Mohammed
iD Mobile Employee
5 years ago
JaneA
JaneA
asked in Community Archive.

Capping data

My daughter has just got this with her first phone but it appears that you can only cap data at £5 over limit. I’m not happy 🤨 . Surely there is a way of capping data so she doesn’t go over at all 🤷‍♀️

1
Mohammed
iD Mobile Employee
5 years ago
I
Rookie
Ian2009Rookie
asked in Roaming & International.

Using Phone in Spain

Hoping to go to Spain next month. I usually call my 95 yr old mother every day - now after BREXIT will that just come out of my monthly allowance (500 mins) at the same rate as if I call her from the U.K. or does it come out faster as an international call? Thank you.

3
Mohammed
iD Mobile Employee
2 years ago
LVPanda
Civilian
LVPandaCivilian
asked in Community Archive.

iPhone SE 2020 eSIM

Hi! This is my first post in the community so sorry if I ramble! I’ve just purchased an iPhone SE 2020 in White. I picked the 1GB plan just to I can keep costs down for the moment. However, I’m looking to purchase an eSIM plan for data only - is that something you offer currently/are planning to do so in the future? If not, would I be okay to use other providers? More than likely - I'll just get a bolt-on but my only concern is that I can go up the ladder in terms of features and not back down. Is that right? Just had a horrific 21 months with Vodafone (cancelled early) as I have had no signal in my area after trying multiple phones, sims etc and I’m looking forward to a fresh start :) 

1
Kevin
Newbie
3 years ago
O
Newbie
OllywolyNewbie
posted in Your Phone & SIM.

faulty pixel 7 pro, and angry with ID mobile, complaint rejected when they supplied defective phone

Is a long story, and I also infodump due to my autism hah. Is about pixel 7 pro being faulty and defective, and ID mobile refusing to do anything about it.Got a pixel 7 pro in late April, phone turned out to be defective.It had:• terrible overheating from simple tasks that even my Galaxy s20+ has no trouble with even after 3.5 years. Video, streaming, playing old games e.g marvel strike force, great big war game, epic little war game. And by 3 months of having it, it popped a hole in the lens glass and had shatter lines. Is a known design flaw of the 7 and 7pro as google stopped rejecting warranty claims for it and started offering free repairs, although unless overheating is fixed, it will occur again. And it seems to be a considerable occurance amongst owners in owners groups, ive seen hundreds of people reporting it. The probable cause, which my brothers friend (who owns a tech and phone repair shop) agreed, was the overheating caused the metal camera frame to slightly expand and co

14
Kash
iD Mobile Employee
7 months ago
Christiaan Smit
Newbie
Christiaan SmitNewbie
asked in Your Phone & SIM.

My mobile data stopped working 16/05/23

My mobile data stopped working out of the blue so i cant do anything if im not within wifi range i have already checked coverage and all that.All thise things are working.How do i get this fixed

12
Mohammed
iD Mobile Employee
11 months ago
C
Newbie
CrackerjackNewbie
asked in Roaming & International.

Roaming charges on Irish Ferries

I recently travelled by ferry to Ireland.  I knew not to use my phone but didn't realise that if my phone was on I would incur roaming charges, so an unexpected £24.99 on my bill.

11
C
Newbie
11 months ago
Niamhfenner
Civilian
NiamhfennerCivilian
asked in Getting started with iD.

Data/Calls/Texts not working

I just got this phone on the 29th January. I kept my old number and did the PAC transfer procedure and waited a few days for this to work but I still don’t have my number and my calls texts and data on this phone aren’t working. I have a new sim in this new phone so I haven’t used up any services. I tried flight mode, turning it on and off again, taking the sim out and putting it back in and nothings working. I received the phone over a month late after my first one got lost in the post and I’m currently paying for a phone I can’t use so I’m very unhappy 

8
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
jschwarzCivilian
asked in Community Archive.

Removing a Default from my Credit File

Good afternoon,I really hope that this channel will provide the support I’ve been trying to get. I have two defaults on my credit file from ID mobile for two sims I obtained for my children in 2016, mere £5 p/month sims should they have needed to reach me, and which they never used. The contracts ended  August 2017, and I replaced the sims with O2 sims on a family account. In 2021 I realised that I’ve been paying for the sims for 4 years after the contracts ended and I stopped the direct debit as I was no longer tied into a contract and have not used any of the sims for 4 years. I have changed my address in the meantime and received one letter forwarded from my old address with a ‘final settlement offer’ for £14.88, which I paid on 31st August 2021 as it threatened legal action. I believed that it was the end of my ID Mobile experience, however I realised later that ID mobile applied TWO defaults on my credit file on 6th September 2021 (after I made the payment!). I phoned on 28th Octo

26
M
Civilian
1 year ago
G
Civilian
goronatorCivilian
asked in Pay As You Go.

Cannot checkout due to having less than 3 years of UK addresses

I’d like to purchase a plan but have only lived in the UK for just under 2 years. Am I eligible to sign up, and if so, how can I make a purchase online?

7
Kash
iD Mobile Employee
9 months ago
Callum Gilmour
Newbie
Callum GilmourNewbie
asked in Thinking of leaving?

PAC code ‘Not Created’

Hi Tom, I came across your message to a lady who had the same problem as me where she had left ID and pac code had to be sent via email but it just said ‘Not Created’ where the pack code would be. This has happened 3 times to me now and customer services keep doing the same thing which isn’t working. Did you manage to solve the problem for this lady and if so you could help me with the same? Thanks 

17
Tom
iD Mobile Employee
4 months ago
M
Newbie
MRDixonNewbie
asked in Your Phone & SIM.

PAYG Data Sim use in Netgear M2 router

I want to use a 60GB data sim in a Netgear Nighthawk M2  Router.  Is this possible as Netgear is not listed as a manufacturer and can you use VPN as I want to log in and work using the router?  I do not need to use calls and texts.Thanks

5
WelshPaul
Legend
2 years ago
AndyRed
Newbie
AndyRedNewbie
asked in Community Archive.

Adding a second sim card on my account

Hi, is it possible to get a second SIM card for one account for my car handsfree please?

1
Ryan
iD Mobile Employee
3 years ago
viva2728
Civilian
viva2728Civilian
asked in Community Archive.

Upfront payment not credited on cancellation.

In June I was advised that I could upgrade my phone early. I choose a phone on the ID website and it was delivered the following day, I made an upfront payment of £29.99. On receipt of the phone I realised that I had made a mistake and purchased a phone on a brand new contract. I contacted Customer Services straight away and arrangements were made to return the phone. Customer Services confirmed receipt of the phone and I received notification that £1.26 will be taken from my bank via DD [final bill for a phone I did not use?]. That aside, I have been waiting for the up front payment of £29.99 to be refunded. I called Customer Services on 9th July. I was told that Carphone Warehouse would credit the amount and was transferred to them who stated that they would not credit the amount and I was then transferred back to ID Customer Services. I was then told I had to go to a Carphone Warehouse shop to get the credit arranged……..I refused as the contract was arranged online via ID. I was the

2
Giuseppe Doria
Civilian
3 years ago
L
Linzi
asked in Community Archive.

Order Confirmation not received

I placed an order to upgrade this morning over the phone but I've still not received any confirmation. They did say it was getting delivered tomorrow but I wanted to check and make sure everything was correct.

6
Rory
Newbie
3 years ago
C
Civilian
crazy-matt
asked in Community Archive.

Can't send anymore text shortcodes

It was working well 2 months back maybe.Nothing has changed on cap limit and for an unknown reason it doesn't work. 

9
Rory
Newbie
1 year ago
Cassabells
Civilian
CassabellsCivilian
asked in Community Archive.

cannot dial out or receive calls?

Sonce this morning I have not been able to dial out just says dialling when ring someone then cuts off and I have not had any incoming calls. I work from home , is there an issue in BL5 area. Also no live web chat. [list] [*] [/list]

12
Ryan
iD Mobile Employee
4 years ago
N
Civilian
ngkentCivilian
asked in Community Archive.

Bill Paid but services still restricted

paid bill but services still restricted  

6
Rory
Newbie
3 years ago
Krzysztof
Krzysztof
asked in Community Archive.

New Sim Card Doesn't work

I have bought last week new sim card 12m contract. I Bought also in carphone warehouse new Nokia 105. I was dissapointed that the sim card doesn't work with. The phone has been checked with other sim card and there was no any issue . But ID simcard doesn't . Can't do call to 7777 and any other thing with - there is no service. Does anyone had a similar problem ?

1
Ryan
iD Mobile Employee
5 years ago
K
Civilian
Kitkat51Civilian
asked in Community Archive.

child account now an adult - how to transfer ownership

i got a Sim for my daughter a few years ago. i pay direct debit.she is now 19.how does she take control of the account?I know her number but no log on details.She does not have access to " her" my account.impossible????SHE WANTS TO KEEP HER CURRENT SIM AND NUMBER BUT MANAGE AND PAY FOR ACCOUNT. 

1
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?