Hello All
I switched to ID yesterday using the PAC process to keep my number. My mobile is working using the ported number , and my phone is definitely on the ID network .
Problem is I cannot resister my ID account . If I try the ported number it wont accept it with a
“Oops, the details you�ve entered are incorrect. Please try again.” Error.
If I try with the ID number that came with the SIM, it gets a step further and tries to send the security code which never arrives, I guess because the original number has been superceded by my ported number.
Have tried rebooting the phone, makes no difference.
Please can someone help me get this sorted out .
Regards
John
Solved
Switch to ID incomplete , cant register account .
Best answer by andewhite
Okay
When I joined I was advised to keep trying to register, which eventually worked.
It seems from time-to-time the iD back-end systems have operational problems, but the actual mobile network side of things is usually pretty good - notwithstanding ongoing work for 5G support - good luck with registration.
This topic has been closed for replies.
This problem happens from both the app and the web interface .
I have also not received any SMS from ID saying that the PAC/port process is complete .
Just used the live chat on the id site .
Apparently a network failure of some sort is responsible .
+26If your number has been ported to iD, that’s the number to use when registering - unless there’s a problem with the back-end systems at iD.
Have you managed to register yet?
Hi ,
Short answer is no , still cannot register.
As mentioned above, If I use the original sim number it validates the number , name, date of birth part, and goes to the send a security code . My phone is working on the ported number, so never gets the SMS .
If I try and register with the ported number it fails straight away with the “Oops….” Error.
+26Okay
I had a similar problem when I joined iD - initially I couldn’t register for my iD My Account using initial iD number or my ported-in number (after switching).
I kept trying every couple of days and after about a week I managed to register successfully.
Anyway, good luck.
Thanks
No, it was from another three account .
It is not a massive problem , the phone is working.
I will keep on trying every day or so .
Just thought someone might have access to the systems to set the required parameters …..
Cheers
John
+26Okay
When I joined I was advised to keep trying to register, which eventually worked.
It seems from time-to-time the iD back-end systems have operational problems, but the actual mobile network side of things is usually pretty good - notwithstanding ongoing work for 5G support - good luck with registration.
Glad to hear it
Sorry it took a while, please let us know if you need anything else.
Will
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