Pay As You Go

Everything you need to know about Pay As You Go

  • 516 Topics
  • 1,525 Replies

516 Topics

Sheila Jenkins
Newbie
Sheila JenkinsNewbie
asked in Pay As You Go

new sim received but showing a different number to the one I requested to keep

Hi I have received my new sim i asked for my old number to be used on it but if i ring somone it comes up with a new number  Thanks 

5
Mohammed
iD Mobile Employee
8 months ago
A
Newbie
Artur603300Newbie
posted in Pay As You Go

mr

Internet data is not working 2 days in Croatia, Germany, France. id You are killed my holidays. I used only 7 GB.Contract in roaming 30gbbad id company 

5
Tom
iD Mobile Employee
8 months ago
El Lu
Civilian
El LuCivilian
posted in Pay As You Go

having trouble buying a bundle

I am currently trying to buy a £20 bundle for a sim card connected to a different number but it just keeps redirecting me to my home page and telling me an error has occurred. even clicking “add a card” does the same thing. Is there a problem with the website at the moment or is this normal?

1
Mohammed
iD Mobile Employee
9 months ago
H
Newbie
HmsNewbie
asked in Pay As You Go

return pay as you go chip

I do not require this chip as a pay as you go It's been a night mare to log on line How do I return this back I have two contract SIM only deals these are fine Please respondRegards Mr kola 

2
Kash
iD Mobile Employee
9 months ago
Josh Cherry
Newbie
Josh CherryNewbie
asked in Pay As You Go

Payment made

I have paid this months pay and it still hasn’t updated after a few hours and it has updated on the app but still saying I owe money that I have already paid 

1
Kash
iD Mobile Employee
9 months ago
Mkkk1
Civilian
Mkkk1Civilian
asked in Pay As You Go

new oder - can I get the SIM early

Hi there I have order new sim monthly my oder number is 127653711 can this posted next day delivery please as I am going on holiday on Friday please 

4
Mohammed
iD Mobile Employee
9 months ago
R
Newbie
RichvyseNewbie
asked in Pay As You Go

still no data

Im roaming and data hasnt connected since this afternoon. Previous thread marked as solved, it is not.

4
Kash
iD Mobile Employee
9 months ago
Wayne Chadfield
Newbie
Wayne ChadfieldNewbie
asked in Pay As You Go

How do I get a second SIM and data share

Hi,How do I get a second SIM on the same account for my tablet.I have more than enough data to share across both and want to keep the same number on both.If you could let me know how I get a second SIM it would be appreciated.Thanks

2
Mohammed
iD Mobile Employee
9 months ago
Marc Barrow
Newbie
Marc BarrowNewbie
posted in Pay As You Go

Promtion didnt come witb order

I ordered a Samsung s22 whilst there was a promotion where I get wireless earphones and fast charger but I only received the phone.

2
Kash
iD Mobile Employee
9 months ago
Ashleigh Dixon
Newbie
Ashleigh DixonNewbie
asked in Pay As You Go

replacement sim needed please can someone help me to do this?

I need a replacement sim. Can anyone help me?

2
Kash
iD Mobile Employee
9 months ago
R
Newbie
RichvyseNewbie
asked in Pay As You Go

Not connected when roaming

I’m currently roaming in Poland and data will not connect but was working earlier. is there an issue?

5
Jenny Simpson
Newbie
9 months ago
R
Newbie
RaymondoNewbie
asked in Pay As You Go

sim invalid error being received

My sim has stopped working says invalid 

2
Mohammed
iD Mobile Employee
9 months ago
Kirsty Marie
Rookie
Kirsty MarieRookie
asked in Pay As You Go

I bought a bundle but its not activated

I got a txt saying at midnight UK my bundle would run out. I tried to buy a bundle on the app and it wouldn’t work. So I tried again on my web browser, it took the payment this time but it’s not showing anywhere on my id account and my bundles run out :( I’m on my daughters hot spot :/ please can someone help asap? Thanks 

3
Tom
iD Mobile Employee
9 months ago
Alex Priest
Newbie
Alex PriestNewbie
asked in Pay As You Go

mr

My Monthly bill has changed from what we agreed and even one month it was 94£ why?

1
Tom
iD Mobile Employee
9 months ago
Matko Sara
Newbie
Matko SaraNewbie
posted in Pay As You Go

mr

I 

3
Tom
iD Mobile Employee
9 months ago
Emma Lawlor
Newbie
Emma LawlorNewbie
asked in Pay As You Go

regarding contract

Hi my current contract ends on the 16th of July I've upgraded how do go on to pay as you go sim for my other phone also how much will I be charged this month my old phone bill is 17 pound a month my new one is 19 pound a month thanks 

1
Tom
iD Mobile Employee
9 months ago
Nicola Noon
Newbie
Nicola NoonNewbie
asked in Pay As You Go

Moving active sim from okd phone to new unlocked phone

I’m a bit of a dinosaur in the mobile dept. I have an old Alcatel 1 with a lebara sim. Both bought separately and sim is a no contract monthly £3.95. I want to upgrade to a better phone. If I buy something unlocked can I just put the sim from the Alcatel into the new phone and start using it right away? Sorry if this seems a silly question. Thanks in advance.

3
Tom
iD Mobile Employee
9 months ago
Adrian Pennington
Civilian
Adrian PenningtonCivilian
asked in Pay As You Go

Contact on Direct Debit to Sim only payment terms?

Hi my two years on contract expires today, I want to get Sim only arrangement from ID and have the direct debit reduced to the £10 sim only price is that possible or do I have to cancel my Direct Debit and start again with a new one? ThanksA

4
Tom
iD Mobile Employee
9 months ago
D
Newbie
DebbiedooNewbie
asked in Pay As You Go

Proof of Sim Cancellation

Hoping someone can help.…I ordered a monthly SIM for my son, which ended up being canceled before he even used it.On messaging live chat they told me the live chat feet would be sent through (which it was - regarding cancellation) but an email would also come through basically saying the same. The email I needed to be passing onto his dad showing it was cancelled, but as yet nothing has came through. With no email address it's quite a struggle going through 50million questions on live chat just to be getting this email sent. Does anyone have any ideas/suggestions what I can do?

9
Tom
iD Mobile Employee
9 months ago
S
Newbie
Santhosh Palla
asked in Pay As You Go

Hi, I am not recieving any incoming calls or texts since I ported my number from Lebara

I can make calls and use data but I am not getting any incoming calls or texts, when I send text to my own number I receive it and I tried requesting help from ID customer service but no resolution found yet, I need few one time passwords to access some apps. So could someone please help me how do I fix this? Thank you. 

8
Kash
iD Mobile Employee
9 months ago
K
Newbie
Kazcross1Newbie
asked in Pay As You Go

paud my bill

Paid my bill yet had a text this morning  saying i havent,my bank statement confirms its been paid

2
Kash
iD Mobile Employee
9 months ago
Tamkoops
Newbie
TamkoopsNewbie
asked in Pay As You Go

anyone else seem to be using alot more data

Has anyone else in the last month just run out of data? I have 2 sims- and they both ran out. That has never happened before. Before I leave this network does anyone have a clue what’s going on? 

1
Kash
iD Mobile Employee
9 months ago
Harriet Schofield
Newbie
Harriet SchofieldNewbie
asked in Pay As You Go

cap on unlimited calls?

I have unlimited calls however I tried to make a call out just now and was told I was at my capped limit. Please could someone have a look into this and advise why.

1
Kash
iD Mobile Employee
9 months ago
C
Civilian
Connor PAYGCivilian
posted in Pay As You Go

brought payg bundle took money and its not showing up on my bundles as activated

I have topped up my PAYG unlimited bundle and did as a recurring payment each month took my money and has not activated my bundle 

3
Mohammed
iD Mobile Employee
10 months ago
W11KSD
Newbie
W11KSDNewbie
posted in Pay As You Go

Sim only upgrade with Amazon voucher.

I would like to upgrade my sim only deal..but I've seen it with a £45 Amazon voucher advertised..but not on the IDMobile app? 

1
Kash
iD Mobile Employee
10 months ago
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