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Plans & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 177 Topics
  • 390 Replies
177 Topics
S
Civilian
Surprised_UserCivilian
asked in Plans & Upgrades.
My plan details suddenly changed, please support

Suddenly I was left with no data and when I tried to log in on th app had to re-set the details.Now it shows 9 GB and not 63 while I have received no email whatsoever.To be noted I was left stranded with no data (using the phone as map)while driving when this happened - very unfortunate situation.

2
Tyler
iD Mobile Employee
2 months ago
A
Newbie
archie2001Newbie
asked in Plans & Upgrades.
Upgrades

My 24 month contract ends in 2 months and I have been notified that it is time I upgraded.Before i upgrade now, how does it work with the existing 24 month contract?.Do my payments for this contract automatically stop and transfer onto my upgrade or will I still be billed for the final 2 months of the exisiting contract?.I am confused as I am being told to upgrade.

2
Tyler
iD Mobile Employee
2 months ago
F
Newbie
fielderNewbie
asked in Plans & Upgrades.
triangle porting without early termination of contract

I have two iD plans each with their own number. Plan A is about to end and Plan B has another 12 months to run. I want to transfer the number on Plan A to Plan B and the number on Plan B to a PAYG plan. I believe this will require triangle portings of both numbers, but how can I stop the Plan B contract from being terminated early while I transfer the assigned phone number?  

4
Tom
iD Mobile Employee
2 months ago
S
Newbie
Sb06mrNewbie
asked in Plans & Upgrades.
Proof of purchase

I need proof of purchase/upgrade to claim my free gift promotion?

1
Tom
iD Mobile Employee
2 months ago
V
Rookie
VeraRookie
asked in Plans & Upgrades.
Why isn't my add on effective right away?

Why isn't my address on effective immediately as ID's adverts state?

2
V
Rookie
2 months ago
J
Civilian
jimgouldCivilian
asked in Plans & Upgrades.
upgrading to sim only from monthly

Hi, just wondering how to change my contract now I  can upgrade. Happy with my phone, so would like to change to sim only from monthly. 

1
Tyler
iD Mobile Employee
2 months ago
P
Newbie
PaulDunstanNewbie
asked in Plans & Upgrades.
Sim only deal not registered?

Hi all,I have just upgraded a Sim only contract, I went from £10/100Gb 1 month rolling contract to a £10/100Gb 12 month contract which had an offer of the first 3 months £0. I have received confirmation of the order (I also took a screen shot of the order). My app now tells me that I’ve upgraded to a £10/100Gb 1 month rolling contract. It has changed because it’s not allowing me to upgrade my sim it’s saying I have to wait 31 days.can someone please help to try and explain what’s happened and what needs to be done to rectify. many thanks, Paul

3
Tyler
iD Mobile Employee
2 months ago
T
Newbie
Theboss06Newbie
asked in Plans & Upgrades.
monthly contract

I want to use the sim in Spain when I am there on holiday. Can I start/stop my monthly contract over the year 

1
Tyler
iD Mobile Employee
2 months ago
N
Newbie
nick bullockNewbie
asked in Plans & Upgrades.
renewing contract.

Hi all 🙂So, my contract ends in a few weeks and I want to stay with iD. At the moment I receive 250 GB of data for £14 a month, 12 month contract. On Money Saving Expert there is the same for £12 a month, (the link takes me to iD site) so I want to change to this, but if I go onto iD through my app, this contract does not exist.So, my question is, do I have to cancel my existing contract when it matures, and then rejoin and go through the whole joining up again, or am I being a tad daft and missing something?Thanks in advanceCheers Nick

3
Tyler
iD Mobile Employee
2 months ago
Rafal Makarewicz
Civilian
Rafal MakarewiczCivilian
asked in Plans & Upgrades.
I don't mean the internet

Hi I don't mean the internet hi, I have a problem, my internet stopped working at the beginning of the month, I increased the internet, it worked and now it doesn't work and I have about 45 GB leftcan i ask for an update

2
Rafal Makarewicz
Civilian
2 months ago
J
Newbie
Joe HNewbie
asked in Plans & Upgrades.
Upgrade from contract to SIM - Now being charged twice!

HiMy contract for ended and I used the website to upgrade to a SIM only contract for £12. Now I am charged both amounts.I can’t activate the SIM for some reason either. If I cancel the SIM I will receive a penalty.How do I put this right? I need help from a company representative. 

1
Tom
iD Mobile Employee
2 months ago
H
Rookie
Hope-MarieRookie
asked in Plans & Upgrades.
IF I'M NOT ALLOWED TO UPGRADE TO AN S24 ULTRA DONT SAY I CAN ON THE UPGRADE PAGE!

IF I'M NOT ALLOWED TO UPGRADE TO AN S24 ULTRA DONT SAY I CAN ON THE UPGRADE PAGE! I wanted the S24 Ultra but apparently I'm not allowed/it won't go through. I'm currently on a sim only plan. Why am I not allowed a high end phone? This doesn't make sense. Can someone actually give me a real answer? Because I can't find a reason apart from them not wanting any more money from me.??? I don't get it. I need a new phone. My current phone isn't going to last for much longer and they're not even allowing me to upgrade FOR NO REASON.  Oh apparently their sales team is "training" so I can't call 🤷🏻‍♀️ Please someone give me an answer.

2
Tom
iD Mobile Employee
2 months ago
R
Newbie
rajverma3135Newbie
asked in Plans & Upgrades.
upgrad to a new plan

Hi there I am wondering if you can help me. I am on a monthly sim only deal £10/month, 70GB data, unlimited minutes and text. I have come across a plan on uswitch on that monthly deal is £10/month but data is 110GB. Just wanted to ask if you can switch my account to that deal or if I request PAC code and order a new sim from uswitch and enter PAC code there to go onto the new plan which is obviously more cost effective than the current plan.I am happy with iD mobile and don't want to leave but would like to go on more data plan with the same monthly DD.For your info, the link is https://www.uswitch.com/mobiles/sim-only-deal/85a7fa3d546d6c751c39b1b4faf81cb0f9e72984/?position=2&list=compare%2Fsim-only-deals%20-%20promoted&list_loaded_id=526ef622-4cb2-4b92-9d36-9453c35576c6&page=compare%2Fsim-only-dealsThank you in advance.Raj Verma

2
Tom
iD Mobile Employee
2 months ago
P
Newbie
peterupfoldNewbie
asked in Plans & Upgrades.
Peter upfold1

Want to upgrade from one sim only contract to another sim only contract that's cheaper. Can I do it without leaving and rejoining ID mobile? 

2
Tom
iD Mobile Employee
2 months ago
sbigblood
Newbie
sbigbloodNewbie
asked in Plans & Upgrades.
Will i keep my number

I’m thinking of getting a new iD contract (24 months with phone) through MOBILES.CO.UK,if i did would i still keep my number from my current sim only monthly contract ??

2
sbigblood
Newbie
2 months ago
Manda1969
Newbie
Manda1969Newbie
asked in Plans & Upgrades.
upgrades

Is it best to cancel contract and start again to get best deals?

2
Tom
iD Mobile Employee
2 months ago
G
Civilian
GeorgianascottCivilian
asked in Plans & Upgrades.
Proof of usage & blacklisting

I have had my phone stolen and my insursnce company have requested: Proof of usage which will need to confirm the IMEI number of my device, as well as the first and last usage dates. Proof of barring which will need to confirm the IMEI number of my device and the date that my IMEI number was blacklisted.I have requested this via live chat but have been provided with a copy of my bill and proof of purchase of my sim which is not what I have requested.Is anybody able to confirm how I go about obtaining these documents?Thanks!

1
Tom
iD Mobile Employee
2 months ago
S
Newbie
ScotchydogNewbie
asked in Plans & Upgrades.
More data on plan thats same price

I get 150gb a month for £12 but noticed on their site this it is now 200gb - does this automatically go to 200gb or can you select to change to this plan after a month, I’ve been with iD less than a month so can’t change until next week - also if you spotted a deal on a comparison site that isn’t on their website can customer service change it to the comparison deal if you asked

2
Kash
iD Mobile Employee
2 months ago
B
Newbie
BbennjaminnNewbie
asked in Plans & Upgrades.
Not able to access "high tier" phones

Just wanted to see if anyone else had any issues trying to upgrade their phone recently.I previously had a contract with ID for a handset. Once this expired , I moved to the contract over to a sim only contract.I have recently tried to reach out to them to change my phone and upgrade to a Samsung Galaxy S24 Ultra and have been advised that because i'm on a sim only contract, i'm not eligible for this and I do not have access to "high tier" phones. However it was mentioned that new customers can access this? Has anyone else had any dealings with this? And/or have any suggestions with how to move forward.I've done my research and this is the phone want.Side note, on my ID app. It's showing that this is an option for an upgrade and does not mention this restriction but when I speak to them, they say it is not and the request for an upgrade will be rejected?? (I only mention this as on another thread, an ID rep said customers would not be able to see offers they were not eligible for... bu

1
Matthew T
iD Mobile Employee
2 months ago
R
Newbie
robknoxNewbie
asked in Plans & Upgrades.
Just Upgraded

Hi I’ve just upgraded but not yet received my new phone. However I now can’t make calls with my current phone.  Help!!!

1
Tom
iD Mobile Employee
2 months ago
P
Newbie
Pointer0690Newbie
asked in Plans & Upgrades.
Alan Brown

motorolaedge50pro.promo.uk.com does not work, so can't claim ear buds.

3
Matthew T
iD Mobile Employee
3 months ago
S
Newbie
solo1Newbie
asked in Plans & Upgrades.
Osman

Hi, my monthly is finishing in 2 weeks I want to move to pay as you go with my number but no way to contact ID mobile no chat service nothing, what am I suppose to do? Any help !!!!

1
Tom
iD Mobile Employee
3 months ago
A
Newbie
AndyCoNewbie
asked in Plans & Upgrades.
Free mobile plan ?

I was on my ID account webpage and was looking to see if there was a cheaper plan to transfer too. I came across a curious plan that consisted of unlimited calls, texts & data with a monthly cost of £0.00 a month (Zero monthly cost) My phone, a Samsung Galaxy A53, on a two year contract as of February 2022 currently paying just over £21 a month. Is this £0.00 a month a misprint, seems like something for nothing ?

1
Kash
iD Mobile Employee
3 months ago
Piotr Michalcewicz
Newbie
Piotr MichalcewiczNewbie
asked in Plans & Upgrades.
pixel 8 pro with watch

is coming with gen 1 or 2 because on phones ltd they adv pixel pro 8 is coming with gen 2 from id mobile… can some1 clarify ?

1
Kash
iD Mobile Employee
3 months ago
M
Newbie
misterpotatoNewbie
asked in Plans & Upgrades.
Upgrade options have dissapeared online

Until last week, I was able to browse the full range of upgrade options online or in app. Or, all I see is a VERY limited range. Eg the only iPhone option is the SE. when I called up, the full range IS available.why can’t I see these online anymore?  I want to browse the full range and choose , not go through it on the phone.

4
Kash
iD Mobile Employee
3 months ago
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