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3G is being switched off and I can't make calls. What do I need to do?

4 months ago

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Plans & Upgrades.

Plans & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

243 Topics
542 Replies

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243 Topics

Recent feedback.

Most replies Most views Newest first

TomasDee86Civilian

asked in Plans & Upgrades.

Sim only upgrade to handset upgrade credit check

Hi there, I am considering taking a sim only upgrade while I decide on which handset to upgrade to. I just can't see anything that I like via the upgrade offers right now. If took a monthly sim only upgrade and wanted to upgrade my handset at a later date would iD mobile run a credit check? Hope someone can help! Thanks.

732

1 month ago

Kris73Civilian

asked in Plans & Upgrades.

PAC code.

I want to buy a new phone. Found one in Carphone Warehouse. It tells me I need to use PAC code if I want to keep the number. Fine by me. The problem is I can’t do it! When I tried, I was told I cannot use PAC code as I am already ID customer. What should I do? ID has got the same phone, but deal is more expensive….

3977

1 month ago

PrologicaNewbie

asked in Plans & Upgrades.

rollover on switching plan

Hi All, if I switch my ID mobile plan will any data rollover from the old plan be applied to the new one? Is this dependant in any way on the timing of the switch? Thanks

683

1 month ago

Laurna hadfieldCivilian

asked in Plans & Upgrades.

upgrade

Can I upgrade early and how much will it be to upgrade early

651

1 month ago

Bexi BeeCivilian

asked in Plans & Upgrades.

upgrade

I’m sim only on a new 18 month contract can I add a phone on or would that be a new separate contract?

312

1 month ago

MbradshawCivilian

posted in Plans & Upgrades.

Activate second phone plan

My account has two phones attached to it but I cannot activate the second phone plan. Can someone help me as I need to change the contract details

121

1 month ago

rachaelemCivilian

posted in Plans & Upgrades.

data not rolling over

noticed that data hasn’t been rolled over since i updated the app and want to know why i haven’t received this? i haven’t changed my plan or upgraded it’s just since updating the app

221

1 month ago

DavidandSusan WestCivilian

asked in Plans & Upgrades.

fuse 2 communications

I had a call from a number 01164890016 offering upgrade had all my details and did not want bank details just said they would take all details from my account and update the direct debit they said they were carphone warehouse but doing a search of number it relates to Fuse 2 communications scam or not?

711

1 month ago

GrantPCivilian

asked in Plans & Upgrades.

refund, upfront cost

My original upgrade order was cancelled as they couldn't fulfill it for at least 6 weeks. (It took me 5 different live chat conversations and 2 phone calls to gain clarity about the order in the first place). I agreed to cancel and was told I'd get a refund for my upfront cost of £19 within 5 days and I went ahead a re ordered a different offer with no upfront cost. I successfully received this order. However still no refund although I have verbal and written confirmation I'm owed not to mention the PROCESSED payment of £19 showing as carphone warehouse on my bank statement. Now different ID representatives are saying different things most recently that it doesn't exist. I need help urgently?

731

1 month ago

NolpeckerCivilian

asked in Plans & Upgrades.

Upgrade confusion

Orders an upgrade and got an email to say it was being processed and that credit checks were happening. Had nothing since and I still have the option to upgrade via the app. Phone is meant to be available for posting on Thursday but want to know if all is well before I try somewhere elseThanks in advance

281

1 month ago

John McguireCivilian

posted in Plans & Upgrades.

data allowance

Hi I joined id mobile 6 months ago I've just checked my data allowance and is showing 20gb allowance per month this is not the data allowance I signed up for it was much higher can you check your records please as I have no paperwork concerning my monthly data allowance

281

1 month ago

juliandeeNewbie

asked in Plans & Upgrades.

4g Upgrade

Hello - I currently use a simple Doro phone which won’t work when 3g is switched off later this year. I can upgrade to a 4g phone with no problem but would this mean starting a new contract? I’ve been with ID for many years and the monthly charge has remained the same. Many thanks for any assistance.

352

1 month ago

Keith JohnsonCivilian

asked in Plans & Upgrades.

new app

Can't get a new SIM contract sorted on the new app???

101

1 month ago

CharDownsCivilian

asked in Plans & Upgrades.

Upgrade Query

Is it possible to get upgrade deals as good as the ones available to new customers? If not how do I switch to sim only?

562

1 month ago

CharDownsCivilian

asked in Plans & Upgrades.

Upgeade Query

Is it possible to get upgrade deals as good as the deals available to new customers? If not, now I’m out of contract how do I change to sim only?

191

1 month ago

Charl92Civilian

asked in Plans & Upgrades.

Upgrade taking so long

I have upgraded but the process is taking so long. It's absolutely ridiculous the time it's taking. Upgraded yesterday morning 15.8.24 and it's still not been done today 16.8.24. You state that you don't do credit checks when upgrading but yet it says in my email that credit checks are waiting to be done.

281

2 months ago

SamtsbcCivilian

posted in Plans & Upgrades.

upgrade doesn't show data added on

Hi I upgraded yesterday with someone from id on a chat, I upgraded to 10gb plus 50gb a month. I am only seeing the 10gb on the app.

281

2 months ago

NindagleyNewbie

asked in Plans & Upgrades.

google 9 pro xl offer

Looking at pre ordering the new Google 9 phone. They're doing a double data offer and an extra £200 trade in deal. Can you do both ? I have a pixel 6 pro valued at £85. Would I get £285 and the double data. Don't want to go ahead if I'd only get £85 .

461

2 months ago

DruryzCivilian

asked in Plans & Upgrades.

Paying for stuff with phone contract

Hi, new to iD mobile here. Got a contract. Is there any way you can pay for things and put it on my contract? I know other networks give you the option to buy stuff I.e subscriptions with your contract (Just gets added onto your bill) Any help is appreciated, thanks

301

2 months ago

Denny 58Newbie

asked in Plans & Upgrades.

Plan Change

I changed to ID mobile a month ago with 5gb plan to check I liked performance. I changed to 30gb plan knowing I could only use 25gb while roaming and it said unused data would not roll over. I am roaming at present. I received an SMS saying new plan activated followed almost immediately by another saying I had used all of my 30gb allowance whilst roaming. The app shows I have 39.9gb remaining which is impossible because without any useage at all I would have only had 35gb if data had rolled over. What is going on?

1368

2 months ago

Jack NobleCivilian

posted in Plans & Upgrades.

phone upgrade out of stock

Ordered the new motorola edge 50 ultra as a upgrade, nothing on the site saying it was out of stock. Paid the upfront cost and was accepted for the upgrade. Then for a second email saying I have chosen a phone out of stock. Which I hadn't. Now no correspondence about a date of arrival or any other information. Anybody help what's the best thing to do.

421

2 months ago

mc1975Civilian

posted in Plans & Upgrades.

UPGRADE QUERY

Hi. Sorry to bother everyone but this is my first ever upgrade with ID mobile as this is the first contract I've had with them. I have all the upgrade options on my app. I was just looking around to try and find the best Google Pixel 8 pro deals and came across one via u-Switch for ID mobile that is better than the upgrade option for the same plan benefits. I guess my question is, is there any wiggle room on the upgrade options to match deals seen elsewhere at all please? It's a significant saving of £9 per month. Both offers have 100gb data and unlimited texts and calls. Both are 24 month contracts. Apologies if a really stupid question. Any help appreciated. Thank you 👍

1501

2 months ago

Dave KeeneNewbie

asked in Plans & Upgrades.

Upgraded to Phone Plus Unlimited Data but Account Only Shows 10GB Data.

691

2 months ago

mc1975Civilian

asked in Plans & Upgrades.

UPGRADE DEAL QUERY PLEASE

Hi. Sorry to bother everyone but this is my first ever upgrade with ID mobile as this is the first contract I've had with them. I have all the upgrade options on my app.I was just looking around to try and find the best Google Pixel 8 pro deals and came across one via u-Switch for ID mobile that is better than the upgrade option for the same plan benefits.I guess my question is, is there any wiggle room on the upgrade options to match deals seen elsewhere at all please?It's a significant saving of £9 per month. Both offers have 100gb data and unlimited texts and calls. Both are 24 month contracts.Apologies if a really stupid question.Any help appreciated. Thank you 👍

721

2 months ago

KazOGRookie

posted in Plans & Upgrades.

Sim only up Upgrades

My sim only plan is due to expire in September.As I am very happy with iD mobile and I don’t need vast amounts of data, I would like to upgrade to a 24 month plan, with a similar 8GB. Can I get the ball rolling now?

832

2 months ago

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