Hi, I have just upgraded my plan to the 100GB, Unlimited Texts/Calls (£12 a month) but on the website and mobile phone iD app, the plan has not changed to my new one.Is there a problem? Do I just have to wait for it to update? Will it update after my current monthly plan has ended?.

Perhaps the My iD Account self-service systems are out-of-sync with the iD sales systems, @hiyuuqt.Hopefully things will re-sync after 24-hours or so.

Problems Upgrading to a New Monthly Plan

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

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