I’m trying to upgrade to an offer on my app. But when I get to checkout I get a message saying they can’t complete the upgrade because they need my email address and to fill it in in my account. It’s already there and it’s the one I used to log in to get the upgrade! Live Chat refers me to the Sales Team, who either don’t call when the call was booked, or don’t respond when the agent puts them on the chat. Any advice on how to get the upgrade ID Mobile is trying to sell me, and I want?
Solved
Upgrade issue
Best answer by andewhite
Try contacting iD Mobile sales team (directly) to discuss your upgrade options,
Call sales on 020 7139 1397, between 9am - 6pm.
+26Try contacting iD Mobile sales team (directly) to discuss your upgrade options,
Call sales on 020 7139 1397, between 9am - 6pm.
Forum member (non-iD).
1 person likes this
Hi
We hope
If you need any further assistance, please let us know!
Anika
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.