Replies posted by Kash

5766 Replies

Abby Burgess
Newbie
Abby BurgessNewbie
asked in Ask a question.

Texts and calls

Hi @Abby Burgess,Welcome to the Community!Please can you confirm that it is a UK mobile number or landline that you are trying to call?Is it just one specific number that you are having issues with? Kash

1
Kash
iD Mobile Employee
1 month ago
Tan Ying
Newbie
Tan YingNewbie
asked in Ask a question.

Gift card

Hi @Tan Ying,Welcome to the Community!Please can you advise if you have received the congratulations email?Once you receive the email it should take around 90 days to receive the vouchers. Kash

3
Tom
iD Mobile Employee
1 month ago
Worried
Rookie
WorriedRookie
posted in Getting started with iD.

Delay in Porting

Hi @Worried,I’m sorry to hear about the issues that you have experienced.Please let me know if there is anything that you require assistance with and we can PM you.However if a complaint has already been raised they will be the best team to assist you. Kash

14
Kash
iD Mobile Employee
1 month ago
G
Newbie
Glaspole33Newbie
asked in Ask a question.

overseas mobile calls

Hi @Glaspole33,Welcome to the Community!UK mobile numbers start with 07.If you receive a call from abroad it would usually come up with the country code before the number.You can find the cost of the calls at the link below:https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges Kash

5
Tom
iD Mobile Employee
1 month ago
A
Newbie
AC123Newbie
asked in Pay As You Go.

I cannot find any way to change my PAYG plan to Monthly plan

Hi @AC123,Welcome to the Community!Unfortunately you can’t change from Pay as you go to a pay monthly contract.As contracts require a credit check you would need to place a new order online, however you won’t be able to port the number from one account to another. Kash

3
Tom
iD Mobile Employee
1 month ago
pocketrocket22
Newbie
pocketrocket22Newbie
asked in Ask a question.

Help - Service / SIM not working!

Hi @pocketrocket22,Welcome to the Community!It may be worth taking your handset and SIM to your local Curry’s store to be checked.Did you activate the SIM that was sent as it would need to be activated under your number. Kash

1
Kash
iD Mobile Employee
1 month ago
Tinu Ogungbe
Newbie
Tinu OgungbeNewbie
posted in Pay As You Go.

pac code

Hi @Tinu Ogungbe,Welcome to the Community!How did you request the port?When you request a port you also have the option to select a date.You can process a port using the link below:https://switching.idmobile.co.uk/customerPortIn Kash

1
Kash
iD Mobile Employee
1 month ago
N
Newbie
Neo1510Newbie
asked in Ask a question.

Still havent received my 3 x £20 vouchers

Hi @Neo1510,Welcome to the Community!As the promotion wasn’t one of ours I would advise that you contact GiftCloud directly regarding this. Kash

1
Kash
iD Mobile Employee
1 month ago
J
Newbie
JaybceeNewbie
asked in Your Phone & SIM.

Are ESims due anytime soon

Hi @Jaybcee,Welcome to the Community!It’s something that is being looked at and it is in the pipeline.At this moment in time we don’t have a date or time frame. Kash

1
Kash
iD Mobile Employee
1 month ago
J
Newbie
Jozef PompaNewbie
asked in Ask a question.

change upgrade

Hi @Jozef Pompa,Welcome to the Community!I would advise calling our Sales Team on 0207 1391 397.The team can help with making the changes to the order if it hasn’t been dispatched. Kash

3
Kash
iD Mobile Employee
1 month ago
Forest of Dean
Rookie
Forest of DeanRookie
asked in Ask a question.

cant register on ID mobile

Hi @Amie Newman Welcome to the Community!Just checking if you still require assistance with this?If you require our help, please get back to us here and we can PM you. Kash

11
Kash
iD Mobile Employee
1 month ago
P
Newbie
pleaseendmycontractNewbie
asked in Pay As You Go.

Difficulty ending monthly sim card plan

Hi @Mamark Williams,Welcome to the Community!When you cancel your account you would still be billed for the time that the line was active.If you cancelled your direct debit or didn’t make the payment you would have an outstanding balance on your account.Please let us know if you would like a breakdown of the balance and we can PM you. Kash

5
Tom
iD Mobile Employee
1 month ago
whatever1
Civilian
whatever1Civilian
asked in Delivery & Returns.

Faulty Iphone 15

Hi @whatever1,Welcome to the Community!Did the team advise on how to return the handset back to us?Alternatively you can visit your local Curry’s store to have the handset checked and assistance with the return. Kash

1
Kash
iD Mobile Employee
1 month ago
L
Newbie
LjFNewbie
asked in Ask a question.

Can't make International calls

Hi @LjF,Welcome to the Community!You’ll need to set a cap before you can call abroad.Please try setting a cap and then try again.If you have any issues, please let us know. Kash

5
L
Newbie
20 hours ago
Mamark Williams
Newbie
Mamark WilliamsNewbie
asked in Ask a question.

cancelled sim only on chat but still sending me bills

Hi @Mamark Williams,Welcome to the Community!It sounds like you haven’t paid your outstanding balance.Once you cancel your account you would still be required to pay the final bill on the account which would be for the number of days the account was active.If you require further information please let us know.Kash

1
Kash
iD Mobile Employee
1 month ago
Roger Crunden
Newbie
Roger CrundenNewbie
asked in Ask a question.

INCORRECTLY TOLD CAP REACHED

Hi @Roger Crunden,Welcome to the Communtiy!We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

3
Kash
iD Mobile Employee
1 month ago
T
Newbie
terryfanofzappaNewbie
asked in Coverage & Network.

Problems port forwarding?

Hi @terryfanofzappa,Welcome to the Community!We can’t guarantee the SIM working with a router and vice versa.Have you tested the SIM in a handset?   Kash

2
T
Newbie
1 month ago
R
Newbie
Ruby ChapmanNewbie
asked in Your iD Mobile Account & App.

First time

Hi @Ruby Chapman,Welcome to the Community!When you register a new account you can user any email address which will remain a permanent username.If you require further assistance, please let us know. Kash

1
Kash
iD Mobile Employee
1 month ago
Rebecca Rowland
Civilian
Rebecca RowlandCivilian
asked in Your Phone & SIM.

pac code didnt work

Hi @Rebecca Rowland,Welcome to the Community!We are sorry to hear this.Please can you try and reset your network settings and see if that works?It may also be worth removing the SIM whilst the handset is off for a few minutes, then restart and reinsert it.Are you able to remove the primary/secondary number? Kash

1
Kash
iD Mobile Employee
1 month ago
Sandis Jekabsons
Newbie
Sandis JekabsonsNewbie
asked in Ask a question.

how can i activate my sim quicker than the chosen date?

Hi @Sandis Jekabsons,Please can you test the SIM in a different handset?It sounds like you may have a faulty SIM card.We can either get one sent out or you can collect one from your local Curry’s store. Kash 

3
Kash
iD Mobile Employee
1 month ago
Shanel Murray
Newbie
Shanel MurrayNewbie
posted in Your Phone & SIM.

double charged

Hi @Shanel Murray,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
1 month ago
H
Civilian
hicko1299Civilian
asked in Ask a question.

Had Phone + Sim Contract with ID for 2 years, purchased a new SIM only contract, how to keep number?

Hi @Amanda Coffey,Once the SIM expires, your contract will continue after the minimum term.You’ll have the option of upgrading or changing your plan which will allow you to keep the number. Kash

11
Kash
iD Mobile Employee
1 month ago
Lloyd Walker
Newbie
Lloyd WalkerNewbie
asked in Pay As You Go.

Extremely Slow Data Speeds

Hi @Lloyd Walker,Welcome to the Community!I’m sorry to hear that.Have you checked the coverage and network status at the link below:https://www.idmobile.co.uk/help-and-advice/coverageIf there are any issues in the area this will affected your data speed.However if you wish to cancel we can assist with this via PM, please let us know. Kash

1
Kash
iD Mobile Employee
1 month ago
D
Rookie
DaisylouRookie
asked in Your Phone & SIM.

New SIM card not arrived

Hi @Attlas,Have you ported your number over from a different network?What number shows when you make a call? You’ll need to request a port using the link below:https://switching.idmobile.co.uk/customerPortIn Kash

21
Kash
iD Mobile Employee
1 month ago
Tony Beamish
Newbie
Tony BeamishNewbie
posted in Ask a question.

PAC received today - not wanted or requested

Hi @Tony Beamish,Welcome to the Community!We are very sorry to hear that.Did the team process any cancellation of a PAC/port?The PAC code can only be requested via your iD Mobile account or from the number you require it for.If you would like us to take a look into this, please let us know and we can PM you.Kash

3
Kash
iD Mobile Employee
12 days ago
Terms & Conditions
Why iD Mobile?