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New SIM card not arrived


New SIM card ordered 10 January 2024. Still not arrived. Card required as had difficulty making/receiving calls. 

Best answer by Lauren

Hi @Daisylou, welcome to the community! Our SIMs are sent via Royal Mail and take 3-5 working days to arrive. 

If you ordered your SIM card on the 10th, your SIM card should be with you today at the latest as the last working day. If you don’t receive it by the end of the day, feel free to let us know. We’d be able to send a PM to arrange a replacement. 

-Lauren

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23 replies

andewhite
Platinum 
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  • Platinum 
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  • 11618 replies
  • January 16, 2024

When was your order dispatched @Daisylou

The official forum advice is to allow 3-5 working days from date of dispatch. 


  • Author
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  • 3 replies
  • January 16, 2024

Ordered 9 Jan


andewhite
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  • January 16, 2024

The order date and dispatch date are often different, @Daisylou
The dispatch date is usually the date you received your order complete email from iD Mobile.

 


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • January 17, 2024

Hi @Daisylou, welcome to the community! Our SIMs are sent via Royal Mail and take 3-5 working days to arrive. 

If you ordered your SIM card on the 10th, your SIM card should be with you today at the latest as the last working day. If you don’t receive it by the end of the day, feel free to let us know. We’d be able to send a PM to arrange a replacement. 

-Lauren


  • Author
  • New
 Contributor
  • 3 replies
  • January 19, 2024

Hi Lauren still no SIM card. Please cancel the order, I’ll go into the local Curry’s and get one. Tgis has gone on too long now. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7534 replies
  • January 22, 2024

Hi @Daisylou,

You can obtain a replacement SIM from Curry’s and we can activate it under the same account/order.

Please let us know if you still want to cancel the order and we can get that cancelled.

 

Kash


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  • 3 replies
  • January 22, 2024

Yes, cancel the order. I’ve been without calls for a couple of weeks now, so another couple of days til I get to Curry’s won’t make a difference. Not pleased with the service on this one.  I was abroad when this happened, should have been a SIM waiting for me when I got home. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7534 replies
  • January 24, 2024

Hi @Daisylou,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • New
 Contributor
  • 1 reply
  • January 24, 2024
Kash wrote:

Hi @Daisylou,

You can obtain a replacement SIM from Curry’s and we can activate it under the same account/order.

Please let us know if you still want to cancel the order and we can get that cancelled.

 

Kash

Hi been waiting for my sim as well it’s been 5 working days now if I got a replacement sim in Currys would you be able to do the same for me and activate it? Thanks in advance


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7496 replies
  • January 26, 2024

Hi @Alvy_m 

 

Yes, if you pick up a replacement SIM card from a Currys store you’ll be able to activate it at the following link;

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

Tom


Megan Olivia
New
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  • New
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  • 1 reply
  • February 14, 2024

Hello I have not had my SIM card delivered still after 10 days please could you private message me as I have no working phone at present 

 

Thank you 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7496 replies
  • February 15, 2024

Hi @Megan Olivia 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Lou Gav
Active Contributor
  • Active Contributor
  • 7 replies
  • February 24, 2024

SIM card hasn’t been received was ordered on 22nd


Lou Gav
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  • Active Contributor
  • 7 replies
  • February 24, 2024

Can someone contact me on to discuss this thanks


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7534 replies
  • February 26, 2024

Hi @Lou Gav,

Welcome to the Community!

 I can see that we have responded elsewhere and we will get back to you there.

 

Kash


Lou Gav
Active Contributor
  • Active Contributor
  • 7 replies
  • February 26, 2024

The SIM card was ordered for my son


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7534 replies
  • February 27, 2024

Hi @Lou Gav,

The account holder can contact us directly.

If you are the account holder you can get back to us via PM if you require any assistance.

 

Kash


Lou Gav
Active Contributor
  • Active Contributor
  • 7 replies
  • February 27, 2024

Sim was for my son it was received yesterday 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7496 replies
  • February 27, 2024

Hi @Lou Gav 

 

Okay, please let us know if you need assistance with anything else and should it be about someone else’s account, please have them get in touch with us.

 

Tom


Attlas
New
 Contributor
  • New
 Contributor
  • 1 reply
  • March 27, 2024

Newbie. Changed from tesco. Now not got a number at all. 6 days and counting. Should have stayed with tesco. Now stuck with nothing. Peed off is saying mildly

 

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7534 replies
  • April 1, 2024

Hi @Attlas,

Have you ported your number over from a different network?

What number shows when you make a call? 

You’ll need to request a port using the link below:

https://switching.idmobile.co.uk/customerPortIn

 

Kash


  • New
 Contributor
  • 1 reply
  • July 26, 2024

My card has not arrived it's been over a week and I am about to charged first month's bill 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7496 replies
  • August 5, 2024

Hi @Ziggi2511 

 

Sorry to hear this, SIM only orders can take 3-5 working days to arrive via Royal Mail.

 

If you don’t have it in this time, we’d recommend picking up a replacement SIM card from your local Currys store or if you’re still having issues with this please let us know so we can get in touch and have one sent out.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom