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Extremely Slow Data Speeds


Lloyd Walker
Community Member

I’m currently receiving around 2mb down and 0.5-1mb up. This is unacceptable for the price point. Is there any way I can sort this issue? I’m afraid I will have to cancel my cancel if not. 

Best answer by Kash

Hi @Lloyd Walker,

Welcome to the Community!

I’m sorry to hear that.

Have you checked the coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

If there are any issues in the area this will affected your data speed.

However if you wish to cancel we can assist with this via PM, please let us know.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • Answer
  • April 1, 2024

Hi @Lloyd Walker,

Welcome to the Community!

I’m sorry to hear that.

Have you checked the coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

If there are any issues in the area this will affected your data speed.

However if you wish to cancel we can assist with this via PM, please let us know.

 

Kash


  • Helpful
 Contributor
  • 26 replies
  • July 29, 2024

Solution, I'm going to buy other network sim for data  and use id for calls only.Solution, I'm going to buy other network sim for data and use id for calls only.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • August 6, 2024

Hi @Kenw 

 

We’ve responded to your post here.

 

 

Tom


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