Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

Community
Search

Recently active topics

691 Topics

Most replies

Recent feedback. Most views

Nikhil PiD Mobile Employee

published in Help with your SIM.

What phones are eSIM compatible?

Here’s a list of all the phones that are eSIM compatible: Manufacturer Model Apple iPhone SE 2022 Apple iPhone SE2 Apple iPhone XR Apple iPhone XS Max Apple iPhone XS Apple iPhone 11 Pro Max Apple iPhone 11 Pro Apple iPhone 11 Apple iPhone 12 Apple iPhone 12 Mini Apple iPhone 12 Pro Max Apple iPhone 12 Pro Apple iPhone 13 Apple iPhone 13 Mini Apple iPhone 13 Pro Max Apple iPhone 13 Pro Apple iPhone 14 Apple iPhone 14 Pro Apple iPhone 14 Plus Apple iPhone 14 Pro Max Apple iPhone 15 Pro Apple iPhone 15 Apple iPhone 15 PLus Apple iPhone 15 Pro Max Google Pixel 4a 5G Google Pixel 4 Google Pixel 5 5G Google Pixel 6 Pro 5G Google Pixel 6 5G Google Pixel 6a Google Pixel 7 Google Pixel 7 Pro Google Pixel 7a Google Pixel F10 (Fold) Google Pixel 8 Google Pixel 8 Pro Honor Magic 4 Pro 5G Honor Magic 5 Pro 5G Honor Magic 6 Pro 5G Honor Magic V2 5G Honor 90 5G Huawei P40 P

620

13 days ago

Robert1234Newbie

asked in Bills, Payments & Charges.

Proof of Purchase

Please could I get a proof of purchase / receipt for my phone and plan?

1 day ago

febinjohny7Civilian

posted in Ask a question.

carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)

Why Its like that carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)Why Its like that

1 day ago

febinjohny7Civilian

asked in Ask a question.

carphonewarehouse and uswitch are giving extra 25gb data Price: £8.00 per month (Data=50gb), but ID mobile only giving 25gb for same one month plan (1 month length)

1 day ago

Ryan GriersonNewbie

asked in Coverage & Network.

TziviaCivilian

posted in Getting started with iD.

Sim Package

Hi I’m looking for a new network provider, what deals do you offer for unlimited phone and text, free phone numbers which can be dialled 5GB data, EU roaming etc Looking forward to hearing from you. Thank you

1 day ago

Cara AdamsNewbie

asked in Bills, Payments & Charges.

early upgrade

Hi I'm apparently able to upgrade early without paying off my contract in 10 days from now, does anyone know if I'd be able to do it sooner without any fees? The reason is my husband phone is broken and it would save him paying for a repair if he can use my old one.

1 day ago

Clare LeiperNewbie

asked in Plans & Upgrades.

clare

I upgraded my plan to get more data. This was on 4th April.I still have not got my extra data? Was sent a new sim but told I didn't have to use it. My ID app says i have 40gb but in settings on phone it says 2gb and getting a usage warning. Can somebody please advise

19 hours ago

ARDGNewbie

asked in Bills, Payments & Charges.

Direct debit

I'm trying to change my direct debit details but won't let me change to a different account?

1 day ago

Barbara KnightCivilian

asked in Your Phone & SIM.

Sim for CCTV Camera cannot recieve at Text !

Hello,I have repeatedly called emailed and corresponded as many ways as possible to gain access to my invoices. This I did but now the site has changed and asks for mu ID mobile number. The problem with this is the sim is in a CCTV camer up a s12 foot pole. I cannot recieve a text.Can they nopot send an email ? This is extemely frustrating. All I need are my invoices sim works great in the camera.

15 hours ago

Zaheer AkhtarCivilian

posted in Getting started with iD.

Apple TV+ 3 months free offer

I've been a customer since September 2023 and only pursued a sim only contract on the basis of the offer of redeeming an offer for 3 months free Apple TV+ free subscription, but have yet to receive any offer, have ID Mobile renegade on this offer..?

12 hours ago

freijasamaNewbie

asked in Thinking of leaving?

Disconnectef and cannot get PAC

Hi all I am hoping someone can help here as I am getting nowhere fast with the live chat support, despite contacting them 4 times now. Long story short is that I moved from Vodafone to ID earlier this week, but the signal and 5G coverage is really poor - most of the time I would only have 1 bar. My wife also moved and is having the same experience (we’ve not moved her yet as this palaver is still ongoing). Upon contacting Live Chat they said they would cancel my contract as I was within the 30 day cooling off period. They did this and said I would move to Pay As You Go - this is where my problems have started.I requested they sent me a PAC code to transfer my mobile, but this has not been forthcoming - they said it will be emailed but nothing has been delivered. I’ve also tried to get this was the SMS method, but the automated service does not respond. To compound issues, my number has seemingly been stopped and I get not data service. I am also unable to log into the website or the ap

18 hours ago

IzhrttttCivilian

asked in Getting started with iD.

sealed device

Hi can I still return phone is seal is broken

12 hours ago

Michelle CoulcherNewbie

asked in Ask a question.

Michelle

I have my pac but can't find where to add it to keep my old number

1 day ago

Sally FieldingCivilian

asked in Your iD Mobile Account & App.

How can I put the id app on my phoe as well as my ipad

How can I get the id app on my phone as well as my iPad ? I’ve tried so many times it just takes me to re-register all the time

12 hours ago

GuyCampbellNewbie

asked in Coverage & Network.

roaming USA with a cap

Hi. I am in USA and have increased my cap (I can see from bill I have not reached that cap yet). However I cannot make calls (am told I have exceeded cap) so unable to check voice mail. I can use maps when not connected to WiFi yet unable to check email / internet etc as unable to reach server. What I am doing wrong?

14 hours ago

jhessionCivilian

asked in Ask a question.

Blacklist and Usage Proof

Hi, I had my iPhone 14 stolen in Spain and have already used the live chat bot to blacklist it. However I never received any proof of this. Therefore I require proof of blacklisting and proof of usage ASAP! Can somebody help with this please?

12 hours ago

Fiona JaneCivilian

posted in Bills, Payments & Charges.

about my bill

Can't pay payment till later date

12 hours ago

MaksymyukNewbie

posted in Bills, Payments & Charges.

I've paid my bill, but cannot use data or make calls.

I've paid my bills and I still don't have minutes or Internet on my number

12 hours ago

Nikhil PiD Mobile Employee

published in Articles and competitions.

Mental Health Awareness Week: Keep Active for a Healthy Mind.

Mental Health Awareness Week, which takes place from May 13th to May 19th each year, is a powerful reminder of how important it is to take care of our mental well-being. Whether it's happening right now or in a few months, this week is all about getting real about mental health and finding ways to put our well-being first.The goal is simple: let's create a world where we've got each other's backs and no one feels afraid to ask for help when they need it. And guess what? One of the best things we can do for our mental health is to get moving!Exercise isn't just great for our bodies; it's like a superpower for our minds too. It can help us stress less, feel less anxious or down, and give us a boost in confidence and brain power. Whether you're into a relaxing walk, some gentle yoga, or a heart-pumping workout, getting active releases those feel-good endorphins that lift our mood.Now, I know starting a fitness routine can feel overwhelming, but don't worry—just take it one step at a time.

180

17 hours ago

JFJCivilian

asked in Ask a question.

phantom calls to other mobiles

I have received a number of calls today with people saying I have called them, I have not and there is no record on my phone of those calls, is anyone else having this issue, iPhone 12 max pro

14 hours ago

RhbNewbie

asked in Plans & Upgrades.

Restock for Z fold 5

My upgrade is due in 8 days and I have been keeping my eye on this phone for weeks and now it is out of stock.Will it be getting a restock soon, as I do not want any of the other phones on offer and am considering looking elsewhere for my contract if it isn't going to happen.

2 days ago

Page 27 / 28

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.