Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

Everything you need to know about the 3G switch off

1 year ago

Community
Search

Recently active topics

721 Topics

Recent feedback.

Most views Most replies

app and website loginNew

I successfully added my plans to the app (I have 3) but if I then login online it removes the associated plan from the app and I have to re-add it everytime. Anyone know why?

asked in Ask a question.

bill cap

Does anyone know when the adjust bill cap option in the app is going to start working?Oops something went wrong.…There are not many features in the app can we please have the ones that are there working?

Hope-MarieRookie

asked in Ask a question.

cant log in online or on app

Just a white screen when I click log in on website. Has been a white screen for all day. Stays on loading screen on app. App was working before 11am this morning. Can you fix please? Thanks. It was all fine before you decided to give us a new app 🤣 A word of advice "if it aint broke don't fix it" thanks...

ChrissyminNewbie

asked in Your Phone & SIM.

Help with transferring Whatsapp to new phone

I’m experiencing issues with accessing WhatsApp on my new iPhone 15 pro since I transferred from Vodafone to ID.Whatsapp is the only app I seem to be having issues with since I transferred both my SIM and phone. I’ve tried all the instructions given on WhatsApp on my old phone but when I try to open the app on my new phone, I just seem to be going round in circles. I’ve watched multiple videos on YouTube and tried resetting my network, uninstalling and reinstalling the WhatsApp app as well as restarting my phone a few times. Nothing seems to be working. Has anyone else had similar issues and been able to resolve the problem?

DrozdovaSNewbie

asked in Ask a question.

Transferring number not completed on time

Hi all! Had a message from ID Mobile that my transfer date is 10th April but nothing has happened as yet. Transferring from O2 and keeping my number.General chat is pretty much useless.Are ID running late with transfers?

Alan BuckleyRookie

asked in Your Phone & SIM.

Not Receiving Some SMS Messages

I am not receiving one time password SMS messages from my Polish bank. I have contacted them and their records show the message was sent and received by my phone operator but not forwarded on to me.

Joe TravisNewbie

asked in Ask a question.

payment been taken 3 times, trying to find someone to contact

Hi all, First time user of this community.I was recently sent a message informing me that my phone payment was due in 2 days and that I had to pay. I’ve been having issues setting up a direct debit, which has meant these are regular. I attempted to pay but when i attempted to pay I entered the details and got a “Ooops! something went wrong” and never received a confirmation of payment. Two days later my phone got cut and I received the text message and again attempted to pay, but the above happened again, on 2 different cards. Again, neither have received confirmation of payment. Yesterday i attempted again and the same happened, however, I then received a notification from my bank, as ID Mobile have taken 3 separate payments from me for my phone contract this month. This totals £110 in total. I’m a relatively low income job and have a family to support, so every £ is crucial in the current climate. I’m trying to get hold of someone to see how this is resolved, as my balance currently

Mark StanfieldNewbie

asked in Ask a question.

Mifi 4g router SIM issue when in France

The iD SIM card works well in a 'mifi' portable 4g router here in the UK but it won't work in France. I've tried various APN permutations logging into it via my laptop but it won't work. It does work in France however on my phone.Any ideas anyone?

Claire WeaverNewbie

posted in Ask a question.

PAC code for two numbers

I have just received two seperate SIM cards, I am transferring from Sky who gave me one pac code for two numbers. I have managed to switch one across but when I enter the details for the second one it says it cannot be processed, can someone contact me how to get around it as I don’t want to wait 30 days and have to pay for both for another month. Thank you

Katie HoltNewbie

asked in Your Phone & SIM.

travelling

Hi I'm travelling to Prague and Turkey I would like to know if I can use my data in these countries or not?What would the charges be if I did?Is there an add on I can put to be able to use my phone when I'm there?

Patw62Newbie

asked in Your Phone & SIM.

after app upgrade price plan changed

Hi after updating my id app my price plan seems to have been changed anybody else had the same problem ?

Milan DavidsonNewbie

posted in Ask a question.

paying your mobile phone bill

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

surfinNovice

asked in Ask a question.

ID mobile data in Italy

Hi,What is my Data Allowance for Italy?Do I get charged for using my Data in Italy?When is the app going to be working as its still down?

Andy BoyleNewbie

asked in Ask a question.

says cap reached for outgoing calls but i have unlimited calls

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.

Patrick DixonNewbie

asked in Ask a question.

Number not ported

I have been told my number would have been ported yesterday and yet this has not happened. (EE to iD), and there is no way whatever to contact iD as the live chat feature isn't working. What am I supposed to do?

asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊

asked in Pay As You Go.

Using pay as you go bundle in Spain

I can't find the definitive answer to whether or not PAYG BUNDLES can be used in Spain as in Roam like at home ie calls sms and data used in Spain are all included in the bundle and there are no extra charges if it keep to the fair usage policy and the bundles limits.Can anyone help? Thanks

Abdul RaufNewbie

posted in Ask a question.

My mobile number is cloned.

My id mobile number is cloned.My mobile number is cloned received calls they say I called

Gemma VickeryCivilian

posted in Your Phone & SIM.

number port

H , I'm desperate need of help , I've taken out a simonly deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ?

ben_lRookie

asked in Your Phone & SIM.

I get a “No SIM available” error periodically

Good afternoon, I recently got a new contract with iD mobile and a few days after I put the SIM in my iPhone 13 I got a “No SIM” message in the control centre. I asked for a new SIM but after a few days that doesn’t work either.Putting my phone into flight mode, resetting network settings and restarting it doesn’t fix the issue, and the only way I can get it to work is by ejecting the SIM tray and putting it back in again. But even after I do that, it only works for a few hours and then I get the same message.Apart from this issue, I’ve had fine service and good signal.Does anyone know what the issue might be? Thanks in advance for any help and let me know if there’s anything I may need to elaborate on

Neil ClowesCivilian

asked in Your Phone & SIM.

disconnected mobile date

My mobile data has been disconnected with no reason

Bob JamesCivilian

asked in Your Phone & SIM.

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

RuxymariaNewbie

asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

posted in Ask a question.

Still cannot access my account, live chat or re- register

I am still unable to access anything despite trying every day. Cannot access my account, cannot register for the new app and cannot load live chat.Is anything being done?

kylewright94Newbie

asked in Ask a question.

Upgrade declined due to failed internal security checks

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer. My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment. I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to cal

1
...
24
25
26
27
28
29

Page 27 / 29

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Why iD Mobile?

Data Rollover
Bill Capping
Roaming
Find out more

About us

Why iD
Our network
Complaints procedure
Delivery
Returns & Cancellations
Help & Support
Store Locator

Products

Pay monthly phones
SIM only
Upgrades
SIM free phones
Refurbished phones
Pay as you go

Legal

Privacy and Cookies
Terms & Conditions
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Accessibility
Data usage explained
Huawei Advice

iD Mobile is a trading name of Currys Group Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2021 iD Mobile Limited.