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L
Civilian
liammadman12Civilian
asked in Ask a question.

sim only deal

If I take out a sim only deal when can I upgrade to a new handset 

2
Kash
iD Mobile Employee
28 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Your Phone & SIM.

activation

How can you activate a new replacement sim if the one you got with the phone never worked I can't get passed the number screen as I cannot receive messages I'm new to id

1
Kash
iD Mobile Employee
28 days ago
Carly Mcgill
Civilian
Carly McgillCivilian
asked in Your Phone & SIM.

bill

I’ve payed my bill but nothing is working like calls txts and my data when I try to call someone in my contacts  it’s says ur bill has been payed thank you but nothings working and the money has been taken out the bank so it has gone through 

1
Kash
iD Mobile Employee
28 days ago
Amy Nowell
Newbie
Amy NowellNewbie
asked in Your Phone & SIM.

confused.

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks 

1
Kash
iD Mobile Employee
28 days ago
C
Newbie
CJGOUGH5Newbie
asked in Getting started with iD.

I'm feeling completely lost!

I registered with iD Mobile last night as the Plusnet Sim-only mobile service is very sadly closing and iD Mobile is a Which Best Buy, but I now feel completely lost! I have questions to ask about my new account, but I can’t phone anyone or contact anyone via Twitter or the app and now feel abandoned. I set up a direct debit and requested my PAC from Plusnet, but now feel stranded as I don’t know what happens next. I would feel more confident if I could at least access my account or an app, but neither of them are currently available… I am beginning to wonder whether I should have opted for one of the Big Names in the industry, but iD Mobile looked like what I was looking for. I read that there is lots of online support available, but I’ve yet to find it!Can someone please reassure me that I will be supported and will eventually have an account to access as I currently feel that I might have made a mistake? Thank you!

12
Kash
iD Mobile Employee
28 days ago
JJ220
Civilian
JJ220Civilian
asked in Your Phone & SIM.

Blacklisted question

Hello,I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following informationProof of barringProof of sim card replacementProof of purchase (that is obvious one where to find that)Where can I find the first 2 please? Thank you

1
Kash
iD Mobile Employee
28 days ago
Charlotte O'Kane
Newbie
Charlotte O'KaneNewbie
posted in Ask a question.

roaming in Italy

Data roaming in Italy seems to have stopped today. It's been fine.Any one got any explanation please? Need it to pay for things on my phone!

6
Kash
iD Mobile Employee
28 days ago
Michael_King_82
Newbie
Michael_King_82Newbie
asked in Your Phone & SIM.

“No Sim” error on new sim only contract

Hi recently switched from Vodafone to ID. My new sim worked for a 4 days but now is just saying “No Sim” and no coverage.Phone is iPhone 13 Pro and have tried the trouble shooting of airplane mode, restarting and removing and re-inserting sim but no connection. Anyone else have this problem / know how to fix as been without phone signal for 2 days! Thanks

1
Kash
iD Mobile Employee
28 days ago
P
Newbie
Plod1759Newbie
asked in Ask a question.

premium texts

I cannot send premium texts and note my plan has to be upgraded.  How do I do that?

1
Kash
iD Mobile Employee
29 days ago
Heather McAlpine
Civilian
Heather McAlpineCivilian
asked in Ask a question.

no service

Hi, I have no network coverage (3G or 4G) on my phone, only Wi-Fi connection. Is there a problem in Aberdeen area?thanks 

4
Kash
iD Mobile Employee
29 days ago
Jonathan Woodffs
Newbie
Jonathan WoodffsNewbie
posted in Ask a question.

old number is missing

Hello. My phone is only working on the new number. I can’t receive calls or texts from anyone who doesn’t know my new number. I have sent a pac code etc. what do I do to get my old number please?

0
Kash
iD Mobile Employee
29 days ago
S
Rookie
Stan WattRookie
posted in Your Phone & SIM.

Account paid... made no difference

Despite paying for my bill days ago, I still can’t make any phone calls. It’s almost impossible to get in contact with anyone and the live chat option isn’t available. I’ll be leaving this supplier next month. ID is awful, just awful.

5
Kash
iD Mobile Employee
29 days ago
Wheelin77
Newbie
Wheelin77Newbie
asked in Getting started with iD.

App not working

Hi, I've updated the app but am having lots of issues with it from logging in to not being able to view upgrade deals. The old style app should of been left alone, it worked fine 😡😡

8
Kash
iD Mobile Employee
29 days ago
S
Newbie
Susie LuptonNewbie
asked in Ask a question.

bill cap

I m getting oops when I try and access my bill cap which I need to change quickly 

1
Kash
iD Mobile Employee
29 days ago
Gillian Mccullough
Newbie
Gillian McculloughNewbie
posted in Your Phone & SIM.

cant pay bill app wont work

Trying to pay bill and app won't work

1
Kash
iD Mobile Employee
29 days ago
L
Civilian
LailabCivilian
asked in Pay As You Go.

account not working. i cant use my allowence

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments? 

1
Kash
iD Mobile Employee
29 days ago
I
Newbie
Intermo1Newbie
asked in Ask a question.

Amazon or Currys gift card

When and how do I get the gift card that I am due? 

1
Kash
iD Mobile Employee
29 days ago
N
Newbie
Neil24Newbie
asked in Ask a question.

Switch to iD Mobile

I am trying to switch from a previous provider to iD mobile. I’ve got my PAC code and have entered all the correct information on the form on the website, however I get the following message:We've tried to process your PAC, but there is an issue with the information you've submitted.I’ve tried using the live chat feature on the website but can’t get through to a person.

4
Kash
iD Mobile Employee
29 days ago
J
Newbie
jmsfnchNewbie
asked in Ask a question.

Fairfone 4 WiFi calling

This handset is (still) not on the WiFi calling supported list.  When might we expect it to be added, or if unclear, what are the criteria for inclusion?Fairfone release android updates with a healthy cadence, and I'm currently running Android 13.  WiFi calling is all enabled on the handset, but I see no attempt to establish a WiFi call.Would be great to get this added, to ameliorate the apparent degrading mast coverage in RG30.

3
Kash
iD Mobile Employee
29 days ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie

restricted serviceNew

I’ve managed to pay the bill but my service is still restricted I don’t even have data like I’m getting really fed up like I already have bad connection in my home but now I cannot make calls or texts HELP ME PLEASE I feel like changing phone companies at this point 

1
Kash
iD Mobile Employee
29 days ago
E
Newbie
Eric ChauvelNewbie
asked in Ask a question.

Currys Gift Card not received

I have refered a friend in January, it says we should received an email after 2 bills to claim our gift cards. 3 Bills have been issued now, and still no email, no gift cards, why?Eric

9
Kash
iD Mobile Employee
29 days ago
Germans Sailers
Newbie
Germans SailersNewbie
asked in Ask a question.

services

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

1
Kash
iD Mobile Employee
29 days ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Has anybody had any luck accessing their account.

Not been able to access my account via app or online. Chat says they will report the issue to the Team. Has anybody else had an issue and have they had it resolved?

4
Kash
iD Mobile Employee
29 days ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi. 

2
Kash
iD Mobile Employee
29 days ago
J
Newbie
Jojo68Newbie
asked in Ask a question.

bill

I can not open my bill, it just keeps saying error, anyone got any ideas, this has only happened since this new app 

4
Kash
iD Mobile Employee
29 days ago
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