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E
Newbie
EdbeckhamNewbie
asked in Ask a question.

travel to america

Hi. I was wondering if there’s any add ons I can purchase for my holiday to America next week? Obviously I don’t want to be stung by ridiculous roaming prices etc and I know other companies offer things.  Would be handy to speak to someone but as a new customer to IDmobile, it appears this isn’t possible. 

2
Tom
iD Mobile Employee
24 days ago
Abramo Ercoli
Civilian
Abramo ErcoliCivilian
posted in Ask a question.

forgot my password

I have an id account but i forgot the password.I tried to reset the password but when I try to write my phone number tells me it’s wrong! 

6
Tom
iD Mobile Employee
24 days ago
E
Newbie
emmajohnsonNewbie
asked in Upgrading or Changing Your Plan

End of contract email

Hi, I've recieved an email to say my contract is coming to an end and if I want to stay with iD I can 'Do nothing and keep your existing service for £47.61 per month;', but I thought I'd paid the contract up in full so I should be able to stay with iD and pay nothing?

7
Tom
iD Mobile Employee
24 days ago
Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Device & Phone Support

id have not kept my existing phone number

They said 7 days ago they were going to do it.This was after a day of trying to get them to do it.They still haven’t done it  can’t contact they as can’t login to App - they send a code an hour after requesting it so when I enter it’s invalid.What do I do?

2
Tom
iD Mobile Employee
24 days ago
S
Newbie
SteveWHUNewbie

new sim?New

I’ve switched from 02 to ID. Do they send me a new SIM card or do I still use my old one as I’ve taken my number with me? 

1
Tom
iD Mobile Employee
24 days ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.

billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too. 

1
Tom
iD Mobile Employee
24 days ago
A
Newbie
aliceanjaNewbie
asked in Device & Phone Support

unlimited calls and texts, but bill cap used

Hello,  I have a plan with unlimited calls and texts plus 60gb of data (I have 67gb remaining due to the rollover from last month). I have just received a message saying that I have used 100% of my cap, but have not been using my phone differently to the last few months. As a side note, all of my bills are up to date and I haven't had any problems with the direct debit going out. Are you able to "unblock" my phone so that I can continue using it for the second half of the month?  Thanks in advance  

3
Tom
iD Mobile Employee
24 days ago
Charlene Griffiths
Newbie
Charlene GriffithsNewbie
posted in Ask a question.

how do i cancel an add on

How do I cancel a monthly add on I on needed a month

3
Tom
iD Mobile Employee
24 days ago
L
Newbie
LD24Newbie
asked in Ask a question.

Handset delivery delay nullified redeeming offers

Very annoyed as a newbie to id mobile that the offers I signed up for when pre-ordereing my Galaxy S24+ were refused by Samsung as:1. I couldn't redeem the offers within their time frame as my handset was delayed and only received on 27 March confirming the IMEI number required by Samsung. 2. Despite receiving my handset on 27 March and completing the redemption immediately as the offer ran from 31/01/24 - 27/02/24 and we had until 27/03/24 to redeem.3. I then discovered that Samsung required my redemption application within 30 days of my contract start date which was not communicated at all by id mobile as there was no communication issued as to status of pre-order, etc.4. My contract start date is 9 Feb, my invoice is dated 26 March and my handset was received 27 March with that illusive IMEI number. Samsung were unhelpful. Id mobile have been unhelpful. Frankly frustrated as I thought that the offers were great and enticed me to upgrade my handset and move to id mobile. I was reason

3
Tom
iD Mobile Employee
24 days ago
C
Civilian
CheuleCivilian
asked in Ask a question.

Poor 5ghz Wifi speed

Just got my Moto g84 yesterday. Great timing as the id mobile app isn’t working as I’m sure you all know. Anyway, doing some speed tests I notice the phone cannot do more than 320mbps on the 5ghz wifi band. My old Pixel phones (3 and 6) would do 500+ and 800mbps night and day on my 1ghz connection. My router is homemade, running OPNsense and using a Ubiquiti U6 Pro to do the Wifi duties.

1
Tom
iD Mobile Employee
24 days ago
Rae48
Newbie
Rae48Newbie
asked in Device & Phone Support

need an additional sim card

I would like to add another sim to my Ip12 for my business so I can cancel my old phone account. Can this be done??   

1
Tom
iD Mobile Employee
24 days ago
B
Rookie
BlandyRookie
asked in Device & Phone Support

WiFi calling on Pixel 7

How do I use WiFi calling on my ID Mobile Pixel 7? The cellular signal is awful in my house.I bought a Pixel 7 from ID Mobile, have selected WiFi calling in the settings, but no calls are made via WiFi.The Pixel 7 does not appear in the supported WiFi calling phones supported list on the ID mobile self help section.Searching the internet and this forum suggest that ID mobile need to specifically whitelist the pixel 7 for WiFi calling on their own systems. 

19
B
Civilian
24 days ago
Moonraker1
Newbie
Moonraker1Newbie
asked in Ask a question.

Number Porting

I joined iD mobile yesterday and my existing o2 number is due to port to iD today. Any idea as to when this will happen so I don’t have to carry two phones with me?Secondly I cannot set up my iD mobile app as unavailable which seems to have been going on for 8 days now. When will the app be available? As a new customer I am not very impressed at the moment!

1
Tom
iD Mobile Employee
24 days ago
T
Newbie
TwinkleNewbie
asked in Ask a question.

Some landline calls being disconnected

I have been with ID mobile since February and all of a sudden I find I can’t call my gp surgery or my dentist. I haven’t experienced this before I am on unlimited plan and the area codes are included.this is so inconvenient and I tried to get to the bottom of this issue via chat but to be honest it was a waste of time as they were none the wiser as to what the issue is.Any help, advice greatly appreciated please.

4
Tom
iD Mobile Employee
24 days ago
J
Newbie
johnny daviesNewbie

id mobile have broke all the rules alreadyNew

when we sign a new contract, both parties have a duty, id mobile have simply let me down on a brand new contract, nothing works, absolutely nothing, so what am i paying a contract for, even the number they supplied with the phone doesn’t work, nevermind the actual port of my original phone number.how can a company still be allowed to sell contracts knowing full well they are not up to the standards needed for meeting their end of the deal.yes sir you can have a mobile phone contract, but don’t expect to make a call on it, or send a message, or really do anything that doesn’t require wifi. 

1
Tom
iD Mobile Employee
24 days ago
Bill Barker
Newbie
Bill BarkerNewbie
asked in Ask a question.

Updated ID App

I have uploaded the NEW ID Mobile App and gone through everything but then right at the end it asks for my mobile number, surname and date of birth which I have completed several times and it keeps coming back saying oops something went wrong can you try again??Can someone please help and assist me as I now cannot log into my app to check the data left, current bill and details etc?Let me know ASAP please.Kind regardsBilly Maserobillymasero@gmail.com[REDACTED]  

5
Tom
iD Mobile Employee
24 days ago
E
Newbie
EdbeckhamNewbie
asked in Device & Phone Support

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
24 days ago
E
Newbie
EfcgarvNewbie
asked in Announcements.

The app isn't working.

Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year

8
Tom
iD Mobile Employee
24 days ago
A
Newbie
AC123Newbie
asked in Pay As You Go

I cannot find any way to change my PAYG plan to Monthly plan

I follow the instruction :“To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'.  Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.”But I cannot find the “Manage my plan” option, see anyone can help?

3
Tom
iD Mobile Employee
24 days ago
I
Newbie
Imrankhan786Newbie
asked in Device & Phone Support

iD app

Why does my ID mobile app keep asking me for entering login details inspite of me giving access through my biometrics with first time log in? Each time I use app I have to enter it, makes me mad.

7
Matthew Thompson
iD Mobile Employee
24 days ago
J
Rookie
john1971Rookie
asked in Ask a question.

customer service pin number in new app/log in

So I finally downloaded the new app (not sure it's an improvement apart from the ability to have more than one plan).When I contacted live chat re my upgrade they asked for my pin number - I can't find it on the new app so I asked.Am I being stupid or has the my account section been removed from the new app? I knew where it was on the old one but there isn't a my account section anymore is there? Also means I couldn't cancel the upgrade even if I wanted to as there are no details there.Or am I just being really dense?Help.Thanks 

2
Matthew Thompson
iD Mobile Employee
24 days ago
G
Rookie
gauge_bosonRookie
posted in Ask a question.

A better way to use WiFi calling!

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the tinies

20
A
Civilian
25 days ago
B
Civilian
Ben9410Civilian
asked in Ask a question.

Stolen Phone; can't re-register account to order a new sim

HiMy phone was stolen last night. I have suspended the sim through the IVR, but because of the need to re-register (which we were not notified of) for the new app, I am unable to access my account (since it requires confirmation via text to the phone number). I cannot order a replacement sim without accessing my account. Complete mess. If someone could contact me directly it would be appreciated. Thank you,Ben

6
Matthew Thompson
iD Mobile Employee
25 days ago
Catherine Gilsenan
Newbie
Catherine GilsenanNewbie

Why can't I login to the App? This has been going on for a week. It's ridiculous.New

I have tried numerous times this past week to login to the App without success.  Getting ridiculous. You need to solve this now.

5
Matthew Thompson
iD Mobile Employee
25 days ago
L
Newbie
LauraBinnionNewbie
asked in Getting started with iD.

issue with sim

Does the sim only work.in phones. I want to put it in a Wi-Fi device 

2
Tom
iD Mobile Employee
25 days ago
Terms & Conditions
Why iD Mobile?