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customer service pin number in new app/log in

J
Active Contributor

So I finally downloaded the new app (not sure it's an improvement apart from the ability to have more than one plan).

When I contacted live chat re my upgrade they asked for my pin number - I can't find it on the new app so I asked.

Am I being stupid or has the my account section been removed from the new app? I knew where it was on the old one but there isn't a my account section anymore is there? Also means I couldn't cancel the upgrade even if I wanted to as there are no details there.

Or am I just being really dense?

Help.

Thanks

 

Best answer by Matthew T

Morning @john1971,

It seems you have been provided steps for the old iD Mobile app. Apologies.


Please follow this Community article to view/update your Customer Services PIN.

 


Thanks.

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andewhite
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  • andewhite
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  • April 8, 2024

If you still have the original emails from iD when you joined their network, your customer service PIN would’ve been in one of those email messages, @john1971 - perhaps the welcome to iD message. 

 

Forum member (non-iD).
Matthew T
iD Mobile Employee
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  • April 9, 2024

Morning @john1971,

It seems you have been provided steps for the old iD Mobile app. Apologies.


Please follow this Community article to view/update your Customer Services PIN.

 


Thanks.

iD Community Manager
andewhite
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  • andewhite
    andewhite
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