Question

customer service pin number in new app/log in

  • 8 April 2024
  • 2 replies
  • 120 views
J
Rank
Userlevel 1

So I finally downloaded the new app (not sure it's an improvement apart from the ability to have more than one plan).

When I contacted live chat re my upgrade they asked for my pin number - I can't find it on the new app so I asked.

Am I being stupid or has the my account section been removed from the new app? I knew where it was on the old one but there isn't a my account section anymore is there? Also means I couldn't cancel the upgrade even if I wanted to as there are no details there.

Or am I just being really dense?

Help.

Thanks

 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

If you still have the original emails from iD when you joined their network, your customer service PIN would’ve been in one of those email messages, @john1971 - perhaps the welcome to iD message. 

 

Matthew Thompson
Rank
Userlevel 2

Morning @john1971,

It seems you have been provided steps for the old iD Mobile app. Apologies.


Please follow this Community article to view/update your Customer Services PIN.

 


Thanks.

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