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number port

  • April 16, 2024
  • 1 reply
  • 87 views

Gemma Vickery
Community Member

H , I'm desperate need of help , I've taken out a sim

only deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ? 

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 18, 2024

​Hi @Gemma Vickery 

 

Sorry to hear this, please could you let us know what device you’re using the iD Mobile SIM card inside?

 

Tom