There isn’t an iD telephone support helpline, @Andy Boyle. 

Have you tried chatting to iD support via their social media pages? 
Send a private message to iD on Facebook Messenger, or use X (formerly Twitter) to send a DM. 

​Hi @Andy Boyle 

Sorry to hear this, does this happen with all calls or just certain ones?

What about texts and data?

Tom

I have unlimited calls, yet I needed to make several calls to mobiles and personal landlines  and I got a message saying I had reached my cap. Wasn’t aware I had a cap. Didn’t set a cap that I know of. Can you please investigate? Caroline

Do I have a cap on numbers of calls I make? It says unlimited on my contract

Hi @Caroline Pendleton,

Welcome to the Community!

What numbers are you trying to call? Have you checked that they aren’t chargeable.

You have unlimited minutes to all UK mobile numbers and landlines.

Kash

I have the same issue. No co tactnumber for I'd. No customer services i was stuck without a ohine this is a joke 

Hey there @Sarah888, sorry you feel this way. 

We are indeed contactable here, via Facebook, Twitter/X and our live-chat if you require further assistance:

https://www.idmobile.co.uk/live-chat

What numbers are you trying to call that won’t work please?

Thanks,

Tyler