Hi all! Had a message from ID Mobile that my transfer date is 10th April but nothing has happened as yet. Transferring from O2 and keeping my number.
General chat is pretty much useless.
Are ID running late with transfers?
Solved
Transferring number not completed on time
Best answer by andewhite
That seems strange
If you are switching from O2 to iD Mobile, then OFCOM rules (for mobile number portability) make iD Mobile 100% responsible for getting the switch done on the scheduled switching date.
Hope it goes well.
🤞
This topic has been closed for comments
+24Hi
Welcome to the Community!
Most number ports complete by 10pm on the port date.
Is the port now completed or are you still waiting for it to process?
Kash
Hi Kash!
Still waiting for a switch over from 10th April. Nothing has happened as yet.
Got the message telling me the switch over date but that's it.
+26DrozdovaS wrote:
Hi Kash!
Still waiting for a switch over from 10th April. Nothing has happened as yet.
Got the message telling me the switch over date but that's it.
Does your O2 SIM card (using the number you want to keep) still work,
andewhite wrote:
DrozdovaS wrote:
Hi Kash!
Still waiting for a switch over from 10th April. Nothing has happened as yet.
Got the message telling me the switch over date but that's it.
Does your O2 SIM card (using the number you want to keep) still work,
Yes, O2 sim still works perfectly fine.
+26
DrozdovaS wrote:
Yes, O2 sim still works perfectly fine.
Okay
Perhaps, ask a customer adviser about the status of your PAC, via the Live Chat service. They should be able to check this quickly.
andewhite wrote:
DrozdovaS wrote:
Yes, O2 sim still works perfectly fine.
Okay
Perhaps, ask a customer adviser about the status of your PAC, via the Live Chat service. They should be able to check this quickly.
I ended up being on the phone with O2 for about 40 minutes until a kind chap finally got me sorted. He said that the switch over is going to happen tomorrow so fingers and toes crossed it will all go smoothly!
+26That seems strange
If you are switching from O2 to iD Mobile, then OFCOM rules (for mobile number portability) make iD Mobile 100% responsible for getting the switch done on the scheduled switching date.
Hope it goes well.
🤞
+25Hi
It’d be strange for O2 to finally tell you the port would go through, unless they were holding something back on their side.
Please let us know how you get on, if you need any further support we’ll get in touch.
Tom
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