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736 Topics

Jessica Anne
Civilian
Jessica AnneCivilian
asked in Ask a question.

duplicat payments

Hi,  I have accidentally send 4 payments as the webpage kept creshing during payment. All these payment have been take an are now past pending. Could I be refunded for the 3 mistake payments?  Many thanks

0
Jessica Anne
Civilian
1 day ago
D
Civilian
DewanCivilian
asked in Roaming & International.

About Roaming Information

Will I be able to use my data if I go to France and Belgium in a few days? Will there be any charges for this?

0
D
Civilian
1 day ago
E
Newbie
EandJBNewbie
asked in Your iD Mobile Account & App.

Can't set up app, details not recognised

I'm trying to set up the new app on my son's phone. It says the phone number/surname/date of birth is not recognised. The old app worked fine on his phone, and I have access to his info through the app on my phone. Where do I go for help with this?

1
andewhite
Legend
17 hours ago
R
Civilian
RmkCivilian
asked in Plans & Upgrades.

Losing upgrade

Hi there,  I switched from a monthly plan with a phone contract to a pay monthly sim only plan. Does this mean I lose my upgrade option? Can I start a new mobile contract plan if I want to in the future? Thanks

1
andewhite
Legend
43 minutes ago
R
Civilian
Ryanamor21Civilian
asked in Your Phone & SIM.

new phone arrived cracked

Sadly, my new mobile phone that arrived today via DPD has arrived with a crack on the screen and the back, could customer service please contact me about this? 

1
Tyler
iD Mobile Employee
8 days ago
Alex Rhead
Newbie
Alex RheadNewbie
posted in Your Phone & SIM.

PUK code needed

Can I please have a PUK code as my sim has been blocked 

1
Tom
iD Mobile Employee
13 days ago
B
Newbie
BananatanyaNewbie
asked in Ask a question.

currently living in japan

Hi,  we are currently living in Japan but are planning to return home to the UK later on this year.  However, before we return home we need a UK phone number so we can start organising things.  Will it be possible to purchase a phone plan while we are in Japan or do we need to wait until we arrive in the UK.  If we can buy a plan while in Japan can we download it etc.  We have good wifi etc and our phone takes esims.  Please advisethanks

3
Kash
iD Mobile Employee
2 days ago
Gordon Kilvington
Civilian
Gordon KilvingtonCivilian
asked in Ask a question.

Upgrade not showing on account

I have a monthly plan with 6gb of data  unlimited calls and texts at £6 . I upgraded to unlimited data,calls and texts for £17 per month, but its not showing on my plan?

1
Kash
iD Mobile Employee
2 days ago
Grishma Gurung
Newbie
Grishma GurungNewbie
asked in Delivery & Returns.

New sim not arrived

Hi I ordered sim card on 5th May 2024. It is 13 May so far no show.

1
andewhite
Legend
2 days ago
L
Newbie
laraedwardsNewbie
asked in Ask a question.

ShortCode charge of £12.68

Hello,I sent a message to the Apple Shortcode 81088 to cancel an appointment and have looked at my bill and been charged £12.68. I have checked on your website how much I should have been charged and it says 15 pence. I have had this issue once before with iD mobile when receiving messages from another company and had the charge refunded. Please can I have this charge taken off my bill?

1
Kash
iD Mobile Employee
2 days ago
B
Newbie
brikNewbie
asked in Your iD Mobile Account & App.

why is the website so bad?

why is the website so bad? for a provider that Is online only why is the website so poor? need to re register apparently. not accepting the multiple verification codes i have been sent. so frustrating. i have given up trying

0
B
Newbie
1 day ago
Geeneale
Civilian
GeenealeCivilian
asked in Bills, Payments & Charges.

cant send premium rate messages

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0". I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023.  I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID.  Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference.  Many thanks, Gee

1
andewhite
Legend
17 hours ago
Lynn Rattray
Civilian
Lynn RattrayCivilian
asked in Bills, Payments & Charges.

Problem changing my bank details

I am trying change my account details for the direct debit payment but it keeps saying 'ooops something went wrong'. I have restarted my phone and the app is updated. Can you help me please, thanks 

0
Lynn Rattray
Civilian
12 hours ago
Darrell Milnes
Civilian
Darrell MilnesCivilian
asked in Coverage & Network.

No Signal S36 area

I have had no signal coverage for 3 days now, I live in the S36 area Stocksbridge and according to signal cover for your area everything is fine… Phone works in other areas so that’s ok.  Local forum says 3 network is down but 3 are denying this.

1
andewhite
Legend
48 minutes ago
Vicky Bradbury
Newbie
Vicky BradburyNewbie
posted in Ask a question.

overpaid

Im on benifits cant contact anyone i need help with a bill refund i paid twice

2
Lauren
iD Mobile Employee
18 days ago
Neil Clowes
Civilian
Neil ClowesCivilian
asked in Your Phone & SIM.

disconnected mobile date

My mobile data has been disconnected with no reason 

1
Tom
iD Mobile Employee
27 days ago
L
Civilian
LailabCivilian
asked in Pay As You Go.

account not working. i cant use my allowence

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments? 

1
Kash
iD Mobile Employee
1 month ago
R
Newbie
roverhowelNewbie
posted in Pay As You Go.

Closed account billing

I notified ID I was closing my account in January as I had left the UK permanently. The normal payment went out in Feb as expected and another payment for a smaller amount went out in March. I recieved a questionnaire which I filled in explaining why I had left ID. I recieved notification that unless I contacted ID my number would no longer work. Now I recieve a email telling me to reinstate my direct debit as I would still be charged. Obviously ID has made a mistake so how do I get to speak to someone to sort it out. 

1
Lauren
iD Mobile Employee
18 days ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi. 

2
Kash
iD Mobile Employee
1 month ago
J
Civilian
James KiernanCivilian
asked in Ask a question.

phone plan

Hi Therei took out a 12 month sim plan however, it showing that it will expire in 12 days. 

2
Kash
iD Mobile Employee
1 month ago
M
Newbie
Mj544Newbie
posted in Your Phone & SIM.

money missing

I have tried to pay my bill but it was declined, but money went out from my account , why?

1
Tom
iD Mobile Employee
6 days ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie

i cant top up my accountNew

So I can’t even top up my phone can I get some assistance as the app is down for me I called and tried it failed I need some help please 

1
Kash
iD Mobile Employee
1 month ago
A
Civilian
Anth_11Civilian
asked in Ask a question.

refer a friend

Can you please help me with regards to refer a friend 

1
Kash
iD Mobile Employee
2 days ago
Darcey Blaze
Newbie
Darcey BlazeNewbie
asked in Bills, Payments & Charges.

I cant 0-7 my bill?

So I need to pay my bill, can’t text or make calls atm. I’ve tried to pay it on the app and online with two different bank accounts and every time I get “oops… something went wrong”. 

0
Darcey Blaze
Newbie
1 day ago
B
Newbie
barjohn55Newbie
asked in Thinking of leaving?

Requested PAC code but it is already expired

Hi, I requested a PAC code to transfer my mobile number but the new PAC code is already expired.   

1
Tom
iD Mobile Employee
1 day ago
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