Skip to main content
Solved

cant send premium rate messages


Geeneale
New
 Contributor

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0".

 

I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023. 

 

I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID. 

 

Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference. 

 

Many thanks, Gee

Best answer by Kash

Hi @Geeneale,

I would advise to check if it’s a bill pay charge or a premium SMS charge.

It sounds like its a bill pay charge where it uses your bill as a payment method.

If this is the case iD Mobile doesn’t support this method.

 

Kash

View original

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11649 replies
  • May 15, 2024

Not all shortcodes will work on the iD Mobile network, @Geeneale

Nor do iD Mobile belong to the UK SCMG (Shortcode Management Group), who manage and allocate UK shortcodes.

While Three UK may have had the necessary commercial agreement in place for the shortcode you’re trying to use, iD Mobile might not.

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • May 20, 2024

Hi @Geeneale 

 

Please could you let us know the short code you’re attempting to message?

 

Tom


Geeneale
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • May 20, 2024

Hi, the short code is 79100.

 

You type the word SWING and it should charge £5 to your phone bill and send you a code that you put into the website to gain membership access.

 

I have been using this method for the last 9 years and it has worked fine on the Three network. This is the first time I have tried on iD 

 

Thanks, Gee


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • Answer
  • May 22, 2024

Hi @Geeneale,

I would advise to check if it’s a bill pay charge or a premium SMS charge.

It sounds like its a bill pay charge where it uses your bill as a payment method.

If this is the case iD Mobile doesn’t support this method.

 

Kash