Hello,
I sent a message to the Apple Shortcode 81088 to cancel an appointment and have looked at my bill and been charged £12.68. I have checked on your website how much I should have been charged and it says 15 pence. I have had this issue once before with iD mobile when receiving messages from another company and had the charge refunded.
Please can I have this charge taken off my bill?
Best answer by Kash
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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