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Problem changing my bank details

  • 15 May 2024
  • 3 replies
  • 43 views
Lynn Rattray
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I am trying change my account details for the direct debit payment but it keeps saying 'ooops something went wrong'. I have restarted my phone and the app is updated. Can you help me please, thanks 

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Best answer by Kash 21 May 2024, 12:00

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3 replies

Kash
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Userlevel 7
Badge +7

Hi @Lynn Rattray,

Welcome to the Community!

Sorry to hear about the issue with changing your direct debit account.

Can you please try and update them via your account online?

If you still have issues, please let us know and we can PM you.

 

Kash

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Lynn Rattray
Rank

I am not even getting into the app now, even with my fingerprint.  Is there a further issue? 

Tom
Rank
Userlevel 7
Badge +6

Hi @Lynn Rattray 

 

Have you tried avoiding any auto-log in set ups and manually entering your password?

 

Tom

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