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roaming USA with a cap


Hi.  I am in USA and have increased my cap (I can see from bill I have not reached that cap yet).  However I cannot make calls (am told I have exceeded cap) so unable to check voice mail.  I can use maps when not connected to WiFi yet unable to check email / internet etc as unable to reach server.  What I am doing wrong?

Best answer by Kash

Hi @GuyCampbell,

Sorry to hear that you still had issues.

If you have this issue again, please contact us via Social Media, Live Chat or here for a PM.

 

Kash

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • May 17, 2024

Hi @GuyCampbell 

 

Sorry to hear this, are you able to try manually connecting to a network to see if this helps?

 

We rely on AT&T and T-Mobile in the USA.

 

How are SMS texts?

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • May 17, 2024

Thanks.   I tried than and tried AT&T and Wireless without success.   Back home now anyhow so not going to worry 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • Answer
  • May 21, 2024

Hi @GuyCampbell,

Sorry to hear that you still had issues.

If you have this issue again, please contact us via Social Media, Live Chat or here for a PM.

 

Kash