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140 Topics

M
Newbie
Mark RobinsonNewbie
asked in Ask a question.

Texting each other whilst both in India.

My wife and I are travelling to India in early April.  We are both ID users. The international roaming info refers to 60p for sending a text to India, or from India to elsewhere.  If we text each other IN India will it still cost 60p?

2
M
Newbie
1 year ago
Jodie Downes
Newbie
Jodie DownesNewbie
asked in Your Phone & SIM.

help. kept original number, but phone gone to new

Text confirmed number changed, but my phone is showing new number and won’t change back to original number, I’ve tried to manually override it but doesn’t save and just goes back to the new number? 

2
Kash
iD Mobile Employee
6 months ago
C
Newbie
corinbetts12Newbie
asked in Ask a question.

Early upgrade

Hi, its says on my ID app that I am eligbile for an upgrade in June 2023 but my phone is getting quite faulty now and will cost the same to fix it as to pay off the rest of my contract. Is there any way I can pay the remaining payments then upgrade before June? Many thanks,  Corin 

2
Kash
iD Mobile Employee
1 year ago
Hils SW
Newbie
Hils SWNewbie
asked in Your Phone & SIM.

ID Mobile phone contract of 2 years now ended

My ID mobile phone contract is coming to an end, decided to go for ID sim only, sim has arrived today, but it’s given me a new no. No good at all.How do I sort this out?No human to text or talk to only a ‘bot’,  useless!   

2
Kash
iD Mobile Employee
8 days ago
V
Newbie
vinmccannNewbie
asked in Ask a question.

Network in Armagh

Hi, Ive been unable to connect to mobile data in most of my city. Is the Network down? I’m in Armagh, Northern Ireland. Thanks so much

2
Kash
iD Mobile Employee
8 months ago
A
Rookie
AzzyRookie
asked in Ask a question.

discount code off ID

Hi was just checking out on my upgrade and I got email off ID for £10 off the upfront cost which I thought was great but when I try to at the code it doesn't work anyway off getting another code. Many thanks 

2
Kash
iD Mobile Employee
1 year ago
S
Rookie
Stevio777Rookie
asked in Ask a question.

do you charge me when I include an emoji in a text message?

do you charge me when I include an emoji in a text message?

2
Kash
iD Mobile Employee
9 months ago
Hal Lee
Civilian
Hal LeeCivilian
asked in Pay As You Go.

website restrictions

Please can you turn off my website restrictions 

1
Kash
iD Mobile Employee
1 year ago
Sarah Meadows
Newbie
Sarah MeadowsNewbie
asked in Your Phone & SIM.

not receiving text messages

I’ve just switched from EE to ID last week no have not been able to send or receive text messages (unless it’s iMessage).  when I put the SIM card in I didn’t realise I needed to register it. I’ve tried to do this since but it says sim already registered so that can’t be the issue. I’ve gone through all my settings and everything looks as it should be.  Any ideas?  thanks 

1
Kash
iD Mobile Employee
1 year ago
C
Civilian
Cara HulseCivilian
asked in Ask a question.

how do i talk to a human

How do I talk to a human

1
Kash
iD Mobile Employee
1 year ago
A
Anonymous
asked in Ask a question.

Contract termination and account deletion

Hi,Due to having no signal at all since starting my contract and being unable to speak to anyone on the chat or a human being on the phone I've terminated my contract. Can someone confirm this has been done and can they also delete my community profile and iD account? Thanks. 

1
Kash
iD Mobile Employee
7 months ago
C
Newbie
coogabeNewbie
asked in Ask a question.

Proof of Purchase needed for insurance

I need a proof of purchase pdf including IMEI, make, model, and storage size so that I can get my phone screen repaired.  I have seen a lot of similar posts on here for the same question and it seems a bit nuts I have to create a new thread to ask the same thing rather than have a process i can easily follow, so if someone could message me on the community private messages with how to get the required document that’d be great thanks cheers

1
Kash
iD Mobile Employee
1 year ago
M
Newbie
MickLeonardNewbie
asked in Ask a question.

Fair usage allowance

My contract gives me 80GB data and hence 30GB data when in France.To qualify for data in France do I have to have used it in the UK? I don’t use much data in the UK as I am mostly on WiFi but I will want to use it in France.

1
Kash
iD Mobile Employee
4 months ago
R
Newbie
Rob-KNewbie
asked in Ask a question.

Network Poor G73

Little or no 4g coverage for past 3 weeks, on 3 network status checker this message comes up“We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.”Thats fine, but 3 weeks? Can ID not get a bit more information from 3 as to when this issue might be resolved?

1
Kash
iD Mobile Employee
4 months ago
Ian Broom
Newbie
Ian BroomNewbie
asked in Ask a question.

Partial Port

My previous number from Tesco was ported yesterday i.e 15th February 2023.The Tesco contract ceased at 10.30 am but since then I cannot receive any incoming calls or texts.Please can you help 

1
Kash
iD Mobile Employee
1 year ago
C
Newbie
CRMSNewbie
asked in Ask a question.

New ID mobile account and SIM

My current SIM only 24 month contract expires at end Nov. If I order an ID mobile SIM card on a 12 month contract, when does month 1 actually start?When I order the SIM card this week, allowing for the Royal Mail delivery, OR when I activate the SIM card by putting it in the phone?? 

1
Kash
iD Mobile Employee
1 year ago
Maria Leask
Newbie
Maria LeaskNewbie
asked in Ask a question.

I would like to recommended a friend

Please send me details to recommend a friend 

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
kalintriNewbie
asked in Your Phone & SIM.

Wi-Fi Calling on Samsung Galaxy J7 (2017)?

I was looking at the Wi-Fi Calling supported handsets list and can see that the Galaxy A5 from 2017 is on it as well as some other Galaxy models from the same year, but not the J7. The only J series I can see on that list are from 2018.  The functionality is enabled on the handset but it does not seem to be working. Is there any chance that the J7 from 2017 would be added as supported and will work?Why is this feature even tied to a brand/model? None of the previous carriers I have used had any such lists or restrictions. As long as the device supported the feature it would just work, so what is up with ID restricting it by model?  

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
Annie608Newbie
asked in Pay As You Go.

Cancel my new Pay Monthly SIM contract and keep my PAYG number instead

Hi, I have recently purchased a new Pay Monthly iD SIM Contract mistakenly and I would like to cancel my contract and Direct Debit, because I have realised that iD Mobile does not allow me to keep my old number registered with my iD Pay as You Go (PAYG) SIM. I have NOT activated my SIM yet; I have only just received it in the post and an email containing the new SIM’s number and details. Therefore, I would like to return my new SIM & cancel my new iD Pay Monthly Direct Debit contract and I would like to stay with my PAYG number instead. Please can you get back to me through Private Message (PM,) so I can share further personal details regarding this issue I am facing. Thank you 

1
Kash
iD Mobile Employee
1 year ago
NielJ
Newbie
NielJNewbie
asked in Your Phone & SIM.

ID Mobile has stopped sending texts

I have a moto g50I can receive texts, use data,  make and receive  calls , but if i try to send a text i get the message ‘not sent, tap to try again’ If i look in advanced settings SMSC is greyed out and not editable but has the following listed :“+44782000800”,145 I’ve tried turning it off and on again.

1
Kash
iD Mobile Employee
2 years ago
P
Newbie
PancakegirlNewbie
asked in Your Phone & SIM.

Upgrading my phone and now the pictures/gallery are not working

i have just upgraded my phone a Samsung to a samsung and all my pictures are now coming up as a negative. All my pictures/gallery are corrupt. What shall i do to restore to the orignal set up? thanks 

1
Kash
iD Mobile Employee
8 months ago
F
Newbie
Franco70Newbie
asked in Ask a question.

being cut off while talking to people.

Every time I'm talking to people, I keep getting cut off, people on the other side of the line can't hear me. Usually happens when I call companies numbers or numbers with options in their numbers, but never when I call my friends on their mobiles. It happened when I was with Three, so I changed the phone and the company. Now I am with iD mobile with a different mobile and I'm having the same problem. Can anyone help? 

1
Kash
iD Mobile Employee
8 months ago
H
Civilian
Hebrews12Civilian
asked in Ask a question.

If switching, do I need to cancel?

I’ve just ordered a new SIM from SMARTY and given them my PAC code.  Will my contract with ID be automatically cancelled when it switches or do I need to manually cancel it?  Wil I need to cancel my DD?  Thanks for reading. 

1
Kash
iD Mobile Employee
11 months ago
Charlene Duffin
Newbie
Charlene DuffinNewbie
asked in Ask a question.

Cancel contract

Cancel father contract as he has died 

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
anagerbera2014Newbie
asked in Ask a question.

Unlimited plan

I would like to ask the following. I have had an “unlimited” SIM only plan for a few years now. I pay £20 a month. I have seen on the ID mobile website that the unlimited SIM only plan is  £18.  Why am I charged £2 Pounds more?, what can I do  so that I pay £18  (instead of £20)? Thank you.

1
Kash
iD Mobile Employee
1 year ago
Terms & Conditions