Solved

11 Topics

S
Newbie
Samikins2022Newbie
asked in Ask a question.

How do I use the London underground WiFi?

Hi, How do I sign on to the London underground Wifi please?

6
C
Newbie
1 year ago
A
Anonymous
asked in Ask a question.

Please can you delete my ID Community account and profile Thank you

Please can you delete my ID Community account and profileThank you

3
A
2 years ago
A
Rookie
AndyX2ProRookie
asked in Device & Phone Support

5G on Oppo Find X2 Pro

Hi, I saw this discussion but am still not clear.  My phone, the Oppo Find X2 Pro, is 5G compatible but not listed in the iD 5G handsets.  When I signed up with iD I checked and was told that compatible handsets would get 5G.  So far I have never seen the 5G symbol appear, and 5G is not listed under Preferred network type in the phone settings.  Before I pick this up with Oppo, can anyone confirm whether they are getting 5G from iD on the Oppo Find X2 Pro, whether the SIM/network drives the 5G option availability in the phone settings, or should it be there anyway, and it is missing because of a phone issue?  Thanks

15
Mohammed
iD Mobile Employee
2 years ago
V
Newbie
Vicky langrishNewbie
asked in Ask a question.

roaming charges

Are there any roaming charges being introduced for band 1 destinations from January 2022?

8
Taye Stone
Newbie
2 years ago
Dearnie
Rookie
DearnieRookie
asked in Ask a question.

removal of free roaming charges in 2022

Are ID Mobile removing free roaming throughout Europe and introducing some form of daily charge like some of the other mobile companies or are they continuing to provide charge free roaming in Europe like O2 and Virgin?

5
Emil
iD Mobile Employee
2 years ago
O
Newbie
otseNewbie
asked in Upgrading or Changing Your Plan

Refer a friend

Hi, Do I get any [b]benefits[/b] when I [i]refer[/i] a family member and friends to iD Mobile?

16
user2021
Rookie
2 years ago
Dexter7176
Newbie
Dexter7176Newbie
asked in Device & Phone Support

iPhone 13 pro

Does anyone have any idea what the delivery is on this? I've not had any emails since ordering Friday and can't create an account because I don't have a number yet. Thanks

10
Ryan
iD Mobile Employee
2 years ago
Dexter7176
Newbie
Dexter7176Newbie
asked in Device & Phone Support

my delivery date for iphone 13 is last monday.

My delivery is Monday the 20th, which is obviously wrong. It also says it will deliver to my neighbours, I really don’t want that, I would never see it again. I can’t seem to change this. The DPD help is automated, so useless. Who do I contact, Id mobile, Carphone warehouse or keep trying DPD. How do I contact the right person? Thanks

1
Emil
iD Mobile Employee
2 years ago
Spike. kie
Rookie
Spike. kieRookie
asked in Device & Phone Support

Outage of the App

Thanks for not sending out an email about the outage. I've only come across it by accident. I've been trying to sign in all day !! As paying customers, the least you could do is advise us there is a problem! The app does not open, which I now know is an ongoing issue, but I can't get ID on the web either. I've enclosed the screen shot of my web attempt.Any idea when it will be sorted? I don't envy you, sorting it😫, but good luck 😉 

12
Spike. kie
Rookie
2 years ago
K
Kickitdanb
asked in Pay As You Go

im brand new here

Hi i got a few questionsFirst question is id mobile ligit is it real ? Because I'm reading alot about you guys doing alot of fraudulent behaviour If it is what phone would you recommend getting i like galaxy ,huawei, Google i just don't know what one Also why is id mobile data so cheap ?its just not making sense to me how cheap it is Also one last question I use Snapchat to live call I won't be charged extra for that right?Thanks for reading this and thank  for your help 

1
Emil
iD Mobile Employee
3 years ago
G
Civilian
georgehudCivilian
asked in Bills & Charges

Unlimited data fair usage policy

Hi. I currently have an ID Mobile plan with 9gb data and am looking into upgrading to a plan with unlimited data. Does the ID mobile unlimited data plan have a fair usage cap? thanks in advance for your help 

3
Emil
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?