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4,853 Topics
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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4853 Topics

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Recent feedback. Most views Newest first

Maddy de VereNewbie

asked in Ask a question.

Phone contract ordered but now out of stock - can I change the colour for faster delivery?

I have just ordered an iPhone 13 but have received an email this morning saying it is now out of stock. I need it to arrive this week. I was wondering if you know whether this will happen and if not could I consider changing the colour of the device for faster delivery? Thanks

Mr HARRISON GAUSDENNewbie

asked in Ask a question.

Met Payment but Phone not working

Hi,I have met my latest payment, but my phone is operating as if I’ve missed it. I am unable to use my data or make any calls. Even though the payment transaction has been taken from my account. why’s this? thanks Harrison

asked in Ask a question.

Phone broken, need to log in to account online but can't receive security pin

Hi ID, My phone is currently broken and this has happened at a time that I am due an upgrade. However, I am unable to access my ID account or log in online to select an upgrade as I have forgotten my password. I can’t receive the pin to re-set my password since I can’t access my phone. Please can you help me to access my account. Many thanks.

Michael WalsonNewbie

asked in Ask a question.

out of stock iphone 13

I ordered an iPhone 13 last night only to be told today it is out of stock. When will it be back in stock? Why is lack of stock not made clear during the order process. If not back in stock by end of the week how do I cancel my order

Tom WilliamsNewbie

asked in Ask a question.

cannot receive calls

After porting my number from plus net which is on the ee network I am not recieving calls from anyone on the ee network. All other networks are OK. Keep turning my phone on and off and removing sim and still no joy.

JacobTur145Civilian

asked in Ask a question.

charged twice

Hi,I have been charged in July’s Bill for the period 26/06 to 17/08. Which has meant my monthly direct debit is now nearly double what it should be.i am then being charged for this months bill for the period 18/07 to 17/08, meaning I have been double charged for this period.please can someone help correct this?Thanks.

P20Newbie

asked in Ask a question.

UNLIMITED MINUTES BUT GETTING CHARGED FOR CALLS

Hi, I have unlimited minutes but when i try and call any mobile it says I will be charged 30p a minute??

Dayne BrookerCivilian

asked in Ask a question.

automated voice when trying to make a call.

Hi, when trying to make a call I am hearing a automated voice stating calls will be charged at 30p a minute but I have unlimited package?

YO-SJNewbie

asked in Ask a question.

Vigor 2862Vac router with USB broadband

I have a Vigor 2862Vac Router that will allow me to use a USB dongle to distribute the internet signal to my devices. I am going to use the wired connection of the router. I don’t want to use the wifi.Does ID sell a USB dongle package that will allow this option?

Abigail BucknorNewbie

asked in Ask a question.

no sim card has arrived

i ordered my sim card on the 13th july and it still hasn’t arrived (8 days ago), i called someone to help and they referred me to the live chat which proved unhelpful. im also annoyed, because i cancelled my previous contract assuming that the sim card would arrive in a couple of days (as the email you sent me stated), but have had to buy a pay as you go sim so that i can still make phone calls and even contact your team.. still no tracking updates or apology about delays. hope that you’re now able to help

J KNewbie

asked in Ask a question.

iD Mobile Email address for communication

It will be helpful if iD Mobile give Email address for communication.

Kirsty AgnewNewbie

asked in Ask a question.

when does my contract end

I'm looking at possibly moving to another network but you are quoting me a final bill of £68 when can I leave without charge?

Ben151515Civilian

asked in Ask a question.

Can't log in to cancel the account.

I am unable to log in to cancel the account. The webapge says “Something wasn't quite right. Can you enter your details again please?”

asked in Ask a question.

bill

My bill appears to be in credit. When will you pay me this please

Marion222Newbie

asked in Ask a question.

New Sim activated but not woorking

I have received a new SIM and activated it but it is still not working 2 days later. I need to use my phone and don't know what to do. ALSO my dashboard says it has data but no calls or texts HELP

David DraycottNewbie

asked in Ask a question.

id number showing on messages

My old number has ported but the I'd number is showing on text messages.Android oppo A72

bergliebeNewbie

asked in Ask a question.

Order PAYG Sim

Hello,how do I get a PAYG Sim? Can I order it home?

asked in Ask a question.

Moving abroad for 9 months

I am moving to Spain at the end of August this year to study for 9 months. I plan to visit the UK at Christmas, and then stay in Spain until June. Can I still use my mobile plan for the same price whilst I am there or will I need to find a new network provider in Spain?

daelbis0611Newbie

asked in Ask a question.

Yellow iPhone 11 Restock

Hi,I was just wondering when the Yellow iPhone 11 will be in stock again? I missed out in buying it today. Thank you! :)

Trixxi CorishNewbie

asked in Ask a question.

HELLO???? ANYONE OUT THERE???

Can someone please contact me from customer service. Absolutely fuming now it's been weeks of no service and no success trying to contact the invisible team but money still leaving my account. I've had emergency situations where I have been unable to make calls and I want this rectified

asked in Ask a question.

Pause payment pending receipt of a death certificate

My father (the account holder) has died and we want to close his account. There is currently a backlog, meaning that we have been unable to find out when we can expect to collect the death certificate. I’m wondering how we ‘notify’ his death so that payment can be paused pending receipt of the death certificate - your own guidance seems to suggest this is possible (see quote below), but I can only find the address to send the copy of the death certificate to, not anything about how to notify you of his death before we have received the certificate.“Once we receive notification that the account holder has passed away, we’ll put any collection of money on hold for 21 days. Once we receive the death certificate and process this evidence, we will disconnect the account and de-activate the direct debit within 72 hours.”

KmcGNewbie

asked in Ask a question.

my last question modified

I have noticed on June bill that ive been charged amounts like £0.20, for a call to my landline, (which is what my last question should have been titled), lasting hardly any time at all e.g. 0.02 mins. In total these calls only amounted to £1.00, but i dont understand why they are on my bill and i cant figure out why im calling my own landline.Can someone smart please figure out why im being charged for these calls? It would be much appreciated.Kmac

Shona MeadeNewbie

asked in Ask a question.

port to ID PAC not accepted want to keep old number

Hi try to port have PAC code from smarty and it will not accept it! typing in every correctly, other half check for mehelp!!!

mikeeeeeeeeCivilian

asked in Ask a question.

Incorrect allowance notificaiton

HI. I’ve recently upgraded my contract to add more data. I had unlimited minutes prior to the upgrade and have still got unlimited minutes. Why am I receiving notifications stating I have used 100% of the minutes included in my plan and will be charged 40p a minute for any more calls?

RustytoneNewbie

asked in Ask a question.

Is three pay available on id mobile - as in the play store payment method

See picture of what I'm on about. Thanks for the help.

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