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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4857 Topics

AliB203
Newbie
AliB203Newbie
asked in Ask a question.

No valid content to display

I cannot access my ID account on the app and both myself and my son are due upgrades. The website let's me sign in but doesn't give me my allowances. Is there a problem with the app? 

1
Kash
iD Mobile Employee
1 year ago
Ben Lowe
Civilian
Ben LoweCivilian
asked in Ask a question.

Sorry, your service does not allow access to this number - calling UK Government (Jobcentre)

I am trying to call 0800 169 0283 from the UK; which is a Government freephone number - UK Government (Jobcentre)After waiting for 10 minutes in a typical phone queue, it eventually says “Sorry, your service does not allow access to this number” -  this is the same issue that was reported here for the same number:So is not an issue specific to my phone 

1
Kash
iD Mobile Employee
1 year ago
S
Civilian
stuartdnCivilian
asked in Ask a question.

Proof of Ownership Required for Insurance Claim

I need to send proof of purchase with make and model of device, IMEI number and date of purchase of the mobile phone i bought through ID Mobile, please can you help? Thanks

3
Kash
iD Mobile Employee
1 year ago
I
Newbie
Itz_jj_666Newbie
asked in Ask a question.

Phone Out of Stock - no ID account yet so can't contact to query

I ordered a iPhone 13 pro max and received and email about it being out of stock I found another person with a similar issue and i was told that this item was possibly not coming back into stock but I’ve already paid upfront cost and worried that i’ll have to pay despite me not having iti can’t contact through live chat because I haven’t received the phone number or anything else that might help but i saw on a previous  question they were privately dm’d resolving the issue so wondering if i could get the samemany thanks. 

4
Kash
iD Mobile Employee
1 year ago
F
Newbie
fs_londonNewbie
asked in Ask a question.

Not receiving OTP messages from abroad

Hello, My digital identity provider from abroad is trying to send me OTPs for 2-FA but they are not coming through. I have done all the necessary checks at their end but the problem seems to be the Three network. I have got the same provider to successfully send OTPs to friends’ mobiles on Vodafone and O2. However when I tried various different Three mobile numbers, it did not work. Needless to say, receiving OTPs is a key requirement. I have opened a case via chat but the agents keep asking me for new timestamps for when the messages fail to come through without actually ever resolving the issue. Can someone please help with this? Best,fs

9
Kash
iD Mobile Employee
1 year ago
Jess Batten
Civilian
Jess BattenCivilian
asked in Ask a question.

Lost phone, need replacement sim card but can’t remember the ID mobile password

I have lost my phone, need replacement sim card but can’t remember the password to my ID mobile accountIt says to retrieve my password they will send me a text, but i obviously can’t read the text as i have lost my phone. The live chat bot isn’t helping and these forums suggest you need to email, but then the email is blanked out, I need a new sim asap - help!

7
Kash
iD Mobile Employee
1 year ago
M
Civilian
MichealJoneiCivilian
asked in Ask a question.

What Is the Difference Between E-Commerce and E-Business?

There are now many tools and apps available to keep track of your business growth and goal easily as well as to understand your customers' buying behaviors. frenzy pk For example, the bestselling products for the past couple of months, the number of returning customers, the number of cart abandonment, etc.

0
M
Civilian
1 year ago
A
Newbie
AgiNNewbie
asked in Ask a question.

How do I get the additional Trade In value as I've bought a Google Pixel 7

I recently bought a Google Pixel 7 and it says you can get an addition £100 on the trade in. How do I get that as it’s not show that on the standard trade in page?

5
Mohammed
iD Mobile Employee
1 year ago
Doxeydave_2020
Newbie
Doxeydave_2020Newbie
asked in Ask a question.

returns

With my contract I got a free Asus Chromebook, I've had it a week and now it won't turn on. How do I go about getting it fixed. The power light on the side is white and it's on but nothing is displayed. The light doesn't go out when I press the power button.

2
Doxeydave_2020
Newbie
1 year ago
Fiori
Newbie
FioriNewbie
asked in Ask a question.

Credit recored ruined

ID refused rather not willing to mention on my credit recored that I paid my bills, month after months complaint team  they keep saying give 4 to 6 weeks, when that up, they will say the last complaint is closed and start again, I am still waiting someone from ID whoever it might be is willing to communicate with credit recored companies all of them to show it is settled.Due to ID mobile incompetent journey from the start I had to pay for something it wasn’t my place to clear, first I finished my 24 months paying them without a fail. When it was time to stop the contract which I never use for the last year, they agreed to stop it at the end of the contract, but they did not. I stop my direct debit on 25th months want away for 3 months. As advised from Curry’s carphonewher house manager. Little that I know that this information will stop me buying propertyI am now stuck with bad credit, all my life I have paid my bills and now from credit score 900 I am below average for £87 that is not

2
Mohammed
iD Mobile Employee
1 year ago
Emmarosedavies1997
Newbie
Emmarosedavies1997Newbie
asked in Ask a question.

charged for a month and a half

I have just opened my bill for this month and it is £19 - my plan is £12. I see I have been charged from 1st October - 17th November. Why am I paying more when it should be monthly? Also, my scheduled payment for December is still £12, so I am not paying any less as I’ve paid for November this month? 

5
andewhite
Legend
1 year ago
cazzaivor
Newbie
cazzaivorNewbie
asked in Ask a question.

£12 text charge

On my bill there's a £12 charge for a text I received from my employer  this can't  be right?

2
L
Rookie
1 year ago
Lisacla79
Newbie
Lisacla79Newbie
asked in Ask a question.

proof of purchase needed

Hi, I have just upgraded to a S22 & can claim galaxy buds as part of the deal. I require proof of purchase to claim these, but did not receive an invoice with my new phone. There was only the phone & sim in the parcel. Could you please send me one?

1
Tom
iD Mobile Employee
1 year ago
C
Civilian
cucumberCivilian
asked in Ask a question.

App and automated service won't let me make a payment

My bill for the month is due and I’ve continuously forgot to set up a direct debit, so as a result, I end up paying it manually each month.  I usually pay using the automated phone service as the ID mobile app gives me error messages when trying to pay on there. It often takes a few tries as she’ll say “sorry, I’m having issues trying to take your payment.”. Usually after a couple of tries she’ll take payment and it’s all sorted. However this time, I’ve tried roughly 4-6 times and she’s still refusing. I’ve tried to pay on the ID mobile app, and after managing to get access to the page without it telling me “There was an error processing your request” or whatever it says, it tells me my card number is invalid. I’ve checked it over countless times, comparing it to my physical card in my other hand and there is no mistake.  I can’t sort it through the automated chat service, and I can’t get through to an agent via the automated chat service as they are all busy. I desperately need use of

1
Tom
iD Mobile Employee
1 year ago
B
Newbie
Buso91Newbie
asked in Ask a question.

Proof of purchase for insurance

HiI urgently need proof of purchase for insurance. Currently the paperwork I have doesn’t match my phone because I kept my old number, so I need an updated version. Can someone help please? thanks 

2
Tom
iD Mobile Employee
1 year ago
Emma P Howell
Newbie
Emma P HowellNewbie
asked in Ask a question.

I've had a letter stating I owe money to an account I did not set up

I received a letter stating I owe money but I have never set up an account with you. I thought it was a scam but now received a letter from a debt collecting company. I have no way of contacting you as have not customer number etc. Please can someone help! 

2
Tom
iD Mobile Employee
1 year ago
3b3cca3
Civilian
3b3cca3Civilian
asked in Ask a question.

I've had a fraud account made in my name

Hello,i am trying to get in contact with someone from ID Mobile to report a fraud but it is the most difficult thing.I have just found out that someone has created a fraudulent account under my name. This was created 2 months ago and its now effecting my credit score. I need this rectified ASAP.I have contacted Action Fraud and i now want to speak with someone from ID Mobile, a human preferably.Please assist as soon as possible, as you can imagine this is extremely distressing.

2
Tom
iD Mobile Employee
1 year ago
Steve Callard
Newbie
Steve CallardNewbie
asked in Ask a question.

signal crackly and cuts out

On calls the line is so bad I need to get people to hang up and ring again very frustrating indeed I need good signal as a vulnerable person I need a good line. This phone is a Samsung galaxy  21 FE and is brand new could you send me a new sim so I can try the new sim if the problem continues I may have to send phone back or cancel this account. any help would be much appreciated 

3
Tom
iD Mobile Employee
1 year ago
Melissa Harding
Newbie
Melissa HardingNewbie
asked in Ask a question.

I've ordered an iPhone 13 Pro Max and I still haven't received it?

Hello I ordered the IPhone 13 Pro Max on 03/10/2022 and it was showing it was in stock and I would receive the delivery next day. I then had a further email to say they had taken payment for the phone but it was now out of stock so they would let me know when it was available. I have since had no correspondence.  Please can you let me know when I am expected to receive my phone as I am going away shortly and would like to have it before. many thanks

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
RCJNewbie
asked in Ask a question.

Can't send texts tho I can receive them and voice calls are fine.

I bought a cheap SIM for my son to use walking to school. It had some data and unlimited calls and texts.  It’s been a couple of months without using it but he started today.  He can make and receive calls and can receive texts, but not send texts - it just says Failed, with no explanation.I think I need to check the status of the SIM card - if it needs a topup or similar, but I can’t find a way to ask iD about this. Any wise words gratefully received.

5
andewhite
Legend
1 year ago
P
Civilian
Phil 75Civilian
asked in Ask a question.

mifi

Hi, I am in Spain and want to use my phones SIM card in a mifi unit.  The sim works in the phone (roaming enabled etc) but not in the mifi any ideas why? Thanks 

2
P
Civilian
1 year ago
D
Newbie
djspennaNewbie
asked in Ask a question.

USA Roaming

Good morning. We are going to the USA for a few days and need to be able to use my data whilst there. I know all ID Mobile plans use the Three network. Three do something called a “Go Roam” package which charges you £5 per day whilst in USA and it allows you to use all your allowances. Is this something I can get through ID Mobile or do I have to go to Three directly ?? 

2
D
Newbie
1 year ago
M
Newbie
MancmattNewbie
asked in Ask a question.

how to claim free buds google pixel 7?

Hi, there was a time limited offer of free pixel buds on the pixel 7.I've ordered in time, received the phone,but not got the buds.no instructions have been sent either.How do I claim them?

1
andewhite
Legend
1 year ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Unable to register

I am trying to register with ID mobile and also to register the app on my phone. I’ve received several emails telling me to reset PIN etc. I cannot register as it askes for a 8 digit reference number that should be sent to me. Is this sent to my new phone number or my old one? This is unhelpful as I have not received my SIM after a week. I also cannot even find where to get help via chat as it asks for the same 8 digit reference number. If I can’t even ask anybody at ID for an answer I may have to cancel and go elsewhere.

4
Mohammed
iD Mobile Employee
1 year ago
P
Newbie
peterupfoldNewbie
asked in Ask a question.

Adult Content Filtering

Despite my adult content filtering never being on in 2 years I’m now getting redirected to the Three home page. Any idea why this has started?

1
Mohammed
iD Mobile Employee
1 year ago
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