Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

Our 3G switch off has begun.

1 year ago

Community
Getting Started.
Ask a question.

Ask a question.

Not sure where to ask your question? Ask it here!

5,009 Topics
19,080 Replies

When you subscribe we will email you when there is a new topic in this category

iD Mobile

started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

5009 Topics

Recent feedback.

Most replies Most views Newest first

atayNewbie

asked in Ask a question.

Extremely poor data signal

Worst network ever! Signed a 24 month contract for a new iphone, may as well be carrying a brick in my pocket. ID mobile has the worst signal quality. Internet speed is very slow everywhere I use my phone, but particularly in London.I have already tried:Resetting network settings, DID NOT WORK Using a new SIM, DID NOT WORKI have got in touch with customer service many times, but problem has not been resolved. Customer service is via chat only which is also awful. I suspect problem with my signal it’s poor network quality from Three, and maybe Three also prioritises bandwidth for their direct users.I have asked if I can leave the network, but have been told I need to pay off the rest of my contact. This is ridiculous given the service I am being provided does not live up to commitments made. I will submit a complaint to OFCOM if this is not resolved. And leave negative reviews wherever I can.

1 year ago

idm4sbCivilian

asked in Ask a question.

afperryCivilian

asked in Ask a question.

Uswitch upgrade for existing SIM-only plan

I have an existing 30 day SIM-only plan but ordered a Black Friday plan from uSwitch which offered an improved data package but is otherwise identical. I thought this was an acceptable way to upgrade, I don’t want two separate plans. I have now received a new SIM with a different number. Can these two be amalgamated by Customer Services?

1 year ago

Noz1954Newbie

asked in Ask a question.

No text messages getting through from bank.

Hi read all other problems on the Community with people not getting Texts from mainly their banks. I have been with iD mobile for ages without any problems but just joined another bank in early October 2022. They have sent me a few texts and the have not come through to my iD number.Contacted my new bank today 5/11/22 and they assure me everything their end is working ok.They have sent a couple of texts while I was on the phone to them and nothing has come through to me.I have switched off my Xiaomi Redmi 10 Android phone for 30 minutes as requested and I don’t have any other issue with any other banks texts or contacts.As a complete novice how this all works it looks like the problem lies with iD Mobile blocking my bank contact number.please help.

1 year ago

Gillian Purves LambtonNewbie

asked in Ask a question.

free buds

When I upgraded I was supposed to receive free budsI have not received them

1 year ago

Krisztina NagyNewbie

asked in Ask a question.

Where can I find my new ID mobile number?

Hello, I am not able to find my new ID phone number, neither in the emails I have received from ID nor in the green sleeve in what the new SIM card arrived, that I need to be able to switch from ASDA mobile to ID. I want to keep my old number; I have received my PAC code but to able to request the switch I need my new phone number. I have seen recommendations to put the SIM card in and to find out the number this way, but I don’t want to swap the cards before the switch. I have never had to do it this way whenever I have switched my mobile provider. Any help would be appreciated. Thank you.

1 year ago

Nida DarNewbie

asked in Ask a question.

no service for 2 days

I have sim only contract since Feb 2021. I have not had any service/network coverage since Monday Oct 31, however everything was working fine prior to that. I cannot make calls or use data, i am sure i don't need to explain to you the level of inconvenience this is causing me every time i leave my house. I have tried restarting my phone several times as well as putting my phone on airplane mode. I still have 0 bars with a message that says “no service” Please help

1 year ago

HappyHollCivilian

asked in Ask a question.

Direct debit paid successfully but then returned and account suspended? I had sufficient funds

I switched over my direct debit to a new bank account a few days ago. My monthly £8 DD was paid successfully to ID Mobile from the new bank account on 02/11/2022, but it appears that ID Mobile then returned the £8 to me the same day, despite me having plenty of funds in the account. I only found out about this today, when I received a text message to say my account had been suspended for non-payment. I have paid it immediately through the app to reactivate my account, but I am concerned about whether this will impact my credit score. I am always very careful with payments and have never defaulted on anything. It is extremely frustrating not being able to speak to an actual person about this, and I cannot seem to access the live chat function. Can anyone advise please? I am so far very unimpressed with the lack of customer service with ID Mobile, and am likely to move to a different provider as soon as possible.

1 year ago

snjukNewbie

asked in Ask a question.

Incorrect Currys voucher amount recieved

Hi, I referred a friend who bought a 24 month contract which should entitle us to a £30 voucher each, however we have only been sent £15 each. The terms seem quite clear that they are based on the length of the contract, can someone help get this resolved?thanks. sj

1 year ago

Tomhumphrey93Newbie

asked in Ask a question.

Help porting number to new network

Hello, I am leaving ID as I am out of contract and switching to sim only with Lebara. I have ported my number over to Lebara, received an email saying the port is complete and followed their instructions on email. It's been over 24 hours and still not able to receive phone calls and texts on my new sim/phone. I can make calls and use data, but have been told to wait another 24 hours by Lebara. My ID sim still works and receives all my texts and calls. I'm wondering if there's anything that can be done from ID's side to speed the process up. Thanks, Tom

1 year ago

UlidianCivilian

asked in Ask a question.

Porting Number

All fields competed but the system says it cannot go further but does not tel me what the error is - Frankly I am regretting starting the whole thing

1 year ago

irw999Civilian

asked in Ask a question.

Charged extra £15 despite having 2gb left in data allowance

Hi,Please can someone respond from iD mobile, your customer service is terrible and I cannot reach anyone at your company. Not all issues can be resolved through your app so it needs to be drastically improved.I currently have a £10 plan where I receive 8gb data, this month I have displayed that I have 11gb and have used only 9gb, nevertheless I have been cut off and you have added £15 of additional charges to my bill for data despite me not exceeding my allowance. Someone from iD respond as I am thinking about leaving due to this. thanks

1 year ago

ShockingcustomerserviceNewbie

asked in Ask a question.

Cancel my contract IMMEDIATELY

Cancel my contract now.Order number REMOVEDI have not used the SIM and will not be paying any money. Private message me if you need any more information. Other points:Your customer service is beyond disgraceful. The live chat does not work and everyone knows it. I have tried 3 different browsers and enabled cookies and everythign I could possibly think of. There are thousands of comments and questions saying none of this works.I work in IT, how on earth would an old person be able to manage this without a phone number to ring for help??Your automated helpline also doesn’t work and just hangs up even within business hours.

1 year ago

RJWEATHERILLNewbie

asked in Ask a question.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

1 year ago

Thomas James MaddenCivilian

asked in Ask a question.

How to join London underground WiFi?

Londoner here hoping to use WiFi while travelling on underground. Appears ID don't have any access. Is there any workaround? I heard someone used an additional giffgaff sim to access WiFi when on the underground.

1 year ago

GelukSidekick

asked in Ask a question.

New SIM not generating it's 07 number in router web interface

Just switched to idMobile from “3”; obviously same speed as before when I was with “3”.Any clue as to why my Huawei router doesn’t show my new sim/phone number now, as it used to?Anything I need to adjust in my idMobile a/c settings😯

1 year ago

Alphaninja7

asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend a while ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

1 year ago

MDZIPCivilian

asked in Ask a question.

ID sent me 2 sim cards and set up 2 direct debits

I signed up online and have been sent 2 SIM cards. I have also noticed that 2 direct debits have been set up on my account. Is it possible that ID has duplicated the order by accident? What is the best way to sort this out? I can not see a customer helpline number anywhere.

1 year ago

Geoff ScottNewbie

asked in Ask a question.

claim pixel watch

Hi all I've recently signed up to idmobile where I have the pixel 7pro. I'm wondering how I claim my free watch that came with the phone?

1 year ago

Rotaru PetrusNewbie

asked in Ask a question.

My Direct Debit

Hello, I’ve missed 3 months of pay my direct debit and I think my direct debit it’s cancelled now, how can I set up again direct debit? Because on my app of ID MOBIL i don’t have this option

1 year ago

Page 153 / 201

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.