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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4896 Topics

M
Newbie
MoonBrainNewbie
asked in Ask a question.

Refund on closed account

Hello,I am in credit on my closed account, and I was wondering when, or if, it will be refunded to me.

2
Kash
iD Mobile Employee
1 year ago
T
Civilian
tvdxCivilian
asked in Ask a question.

Need proof of purchase

I need proof of purchase, how can I get this?Thanks

3
Kash
iD Mobile Employee
1 year ago
A
Newbie
Agk1Newbie
asked in Ask a question.

sim

Can I buy an I’d mobile sim at curry’s?

1
andewhite
Legend
1 year ago
Alexandra Salicath
Newbie
Alexandra SalicathNewbie
asked in Ask a question.

I have never received any codes/pins to get into account

My 3 children each have an ID phone no, but I never received any pins/codes to get started and when i try to get in using phone number/surname/dob, it says something is wrong. The system is not down, I have tried for several years!

7
andewhite
Legend
1 year ago
J
Newbie
James CorriganNewbie
asked in Ask a question.

Poor Signal SK16 5 area

Hi, I keep having issues with having 1 bar or no signal in my local area the coverage map says its fine but i am not receiving calls or messages

8
Tom
iD Mobile Employee
1 year ago
Chris Masters
Newbie
Chris MastersNewbie
asked in Ask a question.

I have been trying to transfer my number using pac to my new phone but it’s not working.

It’s just saying- We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. all the details I have entered are correct!

2
Kash
iD Mobile Employee
1 year ago
Joanne Walter
Newbie
Joanne WalterNewbie
asked in Ask a question.

my Direct Debit has changed and I cant find out why

My direct debit increased this month by £14 and my direct debit has been changed, not by me, to the new amount. I have no idea why as this monthly increase wasn’t agreed or even communicated to me. The online chat bot doesn’t help in the slightest and It’s getting very irritating to not be able to get any answers for a direct debit change that I did not know about or authorise. I need a human to explain why this has happened and talk me through it. I don’t like the system at all and will be cancelling my contract if I can’t come to a resolution on this. Can someone please respond and arrange for me to communicate with a human? 

2
Kash
iD Mobile Employee
1 year ago
Umi Sinha
Rookie
Umi SinhaRookie
asked in Ask a question.

Problems roaming outside UK in EU

I was in France for two weeks and was supposed to be able to use my data and minutes there but even with roaming switched on and connected to Orange Fr I could not make or receive phone calls or send or receive text messages. Whatsapp worked when on Wifi but I was completely unable to use my phone  functions and could not access any codes from banks, gmail etc sent for two factor authentication. Does anyone have an explanation or solution? Amazed to discover there is no phone number or chat function on ID - basically no customer support at all. I am going to Istanbul tomorrow and am worried about being unable both to access any codes, which will impact my ability to manage money, and communicate with the people I’m meeting there if I get into difficulties. I intend to change my mobile provider as soon as I return home.

19
Umi Sinha
Rookie
1 year ago
J
Newbie
Jozz65Newbie
asked in Ask a question.

Need Manufacturer Unlock Code ?

I have taken on my daughters phone as my battery life had gotten really poor, it is the same model a Samsung Galaxy A71. When I inserted the ID Mobile SIM I was asked for a PIN number which I thought was my PIN so I entered it. It said it was wrong so I assumed I had typed it wrong so entered it again. Again it said it was wrong so I figured it must want a different PIN so I googled and it said the default code was 1234 so I tried this.The phone now says it needs an MCK code which I googled and it says it is a Manufacturer unlock code.The phone was previously on Vodafone so I got my daughter to ring them to see if they had the unlock code, they sent her a Network unlock code but this does not unlock the phone.I phoned Samsung and they said that yes the phone would be Manufacturer locked as the Network Lock Code had been entered wrongly 3 times (Turns out I should have got and entered a Network Unlock code first of all and I wouldn't be in this mess). Samsung will not provide MCK codes

14
Kash
iD Mobile Employee
1 year ago
Kim Pears
Rookie
Kim PearsRookie
asked in Ask a question.

bad sig

I am new to iD mobile and have just purchased an iPhone 13 with contract I have had constant bad signal to the extent I have not received important calls, I’m getting so fed up saying can you hear me. Any help I would be grateful for, I have tried the airplane mode also taking the sim out but still no luck😡

6
andewhite
Legend
1 year ago
D
Civilian
DanDave95Civilian
asked in Ask a question.

help

letter that I have received from iD Mobile. The letter is a FINAL DEMAND for the sum of £19 The letter has an account number on it.  I have. tried to call the automated service regarding this letter but she says it asks for her iD Mobile telephone number..... which I don’t have . I  have never had an account with iD Mobile! This is obviously a fraudulent account. This is worrying me and  is the very first correspondence i have received. I have tried all ways to talk to someone about this as the letter states i have only 7 days to pay this amount or debt collectors will be instructed! I need to get this sorted today 

2
Kash
iD Mobile Employee
1 year ago
Amanda Battman
Newbie
Amanda BattmanNewbie
asked in Ask a question.

Charges for calls from UK mobile to a Cyprus Mobile

My mother lives in Cyprus and has a Cypriot mobile network phone. What would the charges to this phone be from my UK mobile phone? Are they included if I am in the UK when I am calling her? TIA 

3
andewhite
Legend
1 year ago
Dan svl
Newbie
Dan svlNewbie
asked in Ask a question.

When will my order be in stock?

Hello!Ordered an s21 fe on the 17th (10 days ago) via the uswitch website, did not say phone was out of stockOrder confirmation straight away, upfront payment taken straight away..Couple hours later im told my order is out of stock, despite not being made aware of this when I placed the orderI have a reference number but going round in circles trying to find an answer..?What do i do?Thanks.

2
Kash
iD Mobile Employee
1 year ago
acaribe1
Newbie
acaribe1Newbie
asked in Ask a question.

Why is ID mobile such a slimey and terrible company - we were all scammed by this 'TELECOMS' company. Can anyone help me with this? How can we let this waste of everyone's time go on.

Seriously this is criminal this company.

2
Kash
iD Mobile Employee
1 year ago
Kayleigh George
Newbie
Kayleigh GeorgeNewbie
asked in Ask a question.

Accidentally gave my number to a scammer

I accidentally gave a scammer my number thinking it was my director. I've since blocked the number but do I need to change my number or are any other details in danger because of this?

4
Tom
iD Mobile Employee
1 year ago
J
Newbie
JackseckerNewbie
asked in Ask a question.

Direct debit is not being taken, paid manually, now I can't use phone

I recieve a text saying payment is late and log into the app where it says the direct debit wasn’t taken.So I pay manually, which is all cleared within a few minutes.It isn’t giving me the option to add or change direct debit, even though my banking account is fine (paying other things with plenty of money in there so should be working in the first place).An hour later I try to call someone and it instantly forwards to a customer payment helpline saying that I have called the number even though their records show that I’ve paid up to date.So now my phone isn’t working and I have no way to resolve the issue.I also don’t have the option to resolve this next month when I assume this will happen again?

2
J
Newbie
1 year ago
Dudley Smith
Rookie
Dudley SmithRookie
asked in Ask a question.

Delays in porting old number

Joined ID mobile 2 weeks ago and requested a PAC to port my old number from 3 mobile.  Have received 2 line rental discounts in recognition that porting has failed in ID Mobile’s service level agreements, but despite chasing progress and raising a formal complaint, ID have still not completed the request.I’m at a loss as to the delay, or ID Mobile’s reluctant to address the issue with any urgency.  I’m unable to validate banking payments, for personal / workplace banking, my number / old sim has ceased working so unable to retrieve texts / calls.  Anything that requires an OTP or set up with mobile / text validation is unusable - home security, software access, PayPal and others...the list goes on.Surely ID Mobile know the importance of transferring a mobile number quickly and painlessly?

20
Kash
iD Mobile Employee
1 year ago
S
Newbie
SianeeNewbie
asked in Ask a question.

sms text not sending since husband went on iD

I am iD sim only, happy so put husband on same last week. He was previously on Vodafone.All is good except I cannot send him a text- it won't deliver, he can send to me but I can't reply. I can phone him and send what's app messages. I can text all my other contacts.What has happened and how can I fix it? Both phones Samsung. 

2
S
Newbie
1 year ago
Louise Farr
Newbie
Louise FarrNewbie
asked in Ask a question.

how do I unlock my old iPhone

Hi looking to unlock my old iPhone for a family member so she can enjoy the new Id sim how could I do this please 

2
Mohammed
iD Mobile Employee
1 year ago
Amanda Gore
Newbie
Amanda GoreNewbie
asked in Ask a question.

Airplane Mode

Is it necessary to turn Airplane Mode on when abroad or turn roaming data off?

3
andewhite
Legend
1 year ago
Dominik Korenko
Newbie
Dominik KorenkoNewbie
asked in Ask a question.

iPhone 14 pro max

Hello I have a quick question does anyone know when will I get my iPhone 14 pro max I have pre-order it on the 9th of September and id haven't mentioned any specific dates of when they are supposed to receive the new iPhones or anything and I wasn't able to get in contact with them.

3
WelshPaul
Legend
1 year ago
A
Newbie
Andrews17Newbie
asked in Ask a question.

whats my IDmobile number

Just switched over to IDmobile and in order to use my PAC code it says I need to enter my IDmobile number I was given but I can’t see that on any of the emails a number given to me, and on my sim it’s an 11 digit number that starts with 23 so that can’t be it either?!?

2
Mohammed
iD Mobile Employee
1 year ago
Ana Pombo
Civilian
Ana PomboCivilian
asked in Ask a question.

I am having problems submitting PAC code to iD Mobile

Hi there, When I try to submit the form to send the PAC code to switch to iD Mobile it doesn’t work because my surname has two different words and the form doesn’t like this :( Could you please let me know what to do? By the way, I have also tried registering an online account but I believe you need to have received the new SIM card to be able to do this, and I haven’t yet. Thansk,Ana

12
Mohammed
iD Mobile Employee
1 year ago
Claire Pimblett
Civilian
Claire PimblettCivilian
asked in Ask a question.

Text messages not sending

I transferred to ID a few months ago, but I have a problem sending texts. Sometimes they send but are always marked as not delivered.I have read other answers to this problem and have tried both resetting network settings and checking that the number in settings is correct and then restarting but nothing is working.Would appreciate some help.

13
Mohammed
iD Mobile Employee
1 year ago
Thomas Gallagher
Civilian
Thomas GallagherCivilian
asked in Ask a question.

Can I sell my phone?

Hi I currently have a plan but I am past the date of which I can refund it im not keen on the phone im using and was wondering if im allowed to continue the contract using a different handset and sell my current one? Even though im still under contract

2
Mohammed
iD Mobile Employee
1 year ago
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