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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4897 Topics

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Ellen Mcnulty BiglandsCivilian

asked in Ask a question.

NO SIM CARD RECEIVED

Hi got my phone a couple of weeks ago, well you actually sent me two and sent a sim card for the second phone, which i’ve now returned. had a live chat a couple of weeks ago and I was assured you’d send me out a new SIM card and it still hasn’t arrived. HELP

Sarah AllenCivilian

asked in Ask a question.

iphone 13 pro max in-stock?

is this actually in stock? the expected date shown on the website was end of august.

Lege RichardsonCivilian

asked in Ask a question.

Is there more than one version of the Samsung S21fe?

The reason I'm asking is because I am looking to buy the s21fe online, but id mobiles has two versions at two different price. One version has "2022" at the end of the name and was priced lower, this was confusing as I though their was only a single version. So is there any reason not to buy the lower priced onehttps://www.idmobile.co.uk/shop/pay-monthly/samsung-galaxy-s21-fe-5g-128gb-lavenderhttps://www.idmobile.co.uk/shop/pay-monthly/samsung-galaxy-s21-fe-5g-2022-128gb-lavender

TheBeardedWelshmanNewbie

asked in Ask a question.

APN settings Google Pixel 6 Pro

I have followed the iD guide but it seems to have loads missing Server address/MCC etc, can someone please give me the full setting? Ta

asked in Ask a question.

Why am I receiving welcome messages in my private messages?

Last week I received two automated private messages from iDmobile “Thanks for registering with us and a very warm welcome to the iD Mobile Community.” and “ Congratulations - you’ve ranked up!” messages. Why am I receiving these this week when I created the community account over two years ago? Thanks

Kenny McconnellNewbie

asked in Ask a question.

Refer a friend family member.

If you buy an account for your son who is under 18 are you eligible for the refer a friend?

Nako KaravoqiriCivilian

asked in Ask a question.

I have lost my SIM card and don't have an app account, what do I do?

I lost my id sim card I have no account or app.What i have to do ?

asked in Ask a question.

Trade in issue with Iphone 14 pro max preorder

Hello,I am looking to purchase Iphone 14 pro max and use trade in service, however these iphones won't be in stock until 5th of October, and according to trade in t&c I have to send my old phone within 14 days from making my purchase. This does not make sense, it should be 14 days from receiving your new handset. I won't be able to transfer my data between smartphones like I usually did, and would be left without the phone. Please advise. Regards,Tom

Evakate321Newbie

asked in Ask a question.

Poor communication

Poor communication

Jaclyn CartlidgeRookie

asked in Ask a question.

How can I find my IMEI number without having my phone?

Hi I was wondering if I could get my IMEI number as my phone is broken and I can't get access to it. ThanksJaclyn

Shannelle ButlerNewbie

asked in Ask a question.

Can I purchase a device SIM free from iD Mobile?

I would like to know if it's possible for any Samsung phone without a sim so that I can keep my original number? All the ones I have found so far are with plans. I am interested in the Samsung Galaxy A21 but anything similar is also ok. Thanks

Max IrvingNewbie

asked in Ask a question.

data/ calls/ texts not working

I have an issue, iD mobile claims that I have unlimited data and calls/texts but it doesn't let me make calls or texts or use my data saying that I need to pay more money yet I am still paying for my bundles every month. I decided to wait until my bundle renewed and it is currently full but it's still not letting me use my data saying I need to sign into the network but redirecting me to an error page, I have filed an official complaint over a month ago and was told I would hear back from them within 5 days but have heard nothing. This is unacceptable. Please fix this as I am paying £15 a month and am not even able to use anything that you claim to be providing me. Thanks, Max

asked in Ask a question.

App says I've left iD mobile but I haven't?

I recently checked the app because I've had no data at all and unable to connect to any signal masts even manually. It says I left iD on the 3rd, the same date I actually started my contract. I got it through carphone warehouse. It's worked for a week so far since the 3rd but stopped working yesterday after like 5 days. Is there somewhere I can tell iD I don't want to cancel and never asked to cancel?

Freedom CreatureNewbie

asked in Ask a question.

New sim card contract for new phone

I am an existing customer, just bought a new phone, and i need another sim card for this phone, i saw an add for £16 for unlimited data, talk time, texts, it was saying there may be better deals for existing customers, been having problems contacting with my account, cant log in, so here i am.

Istvan Zsolt KocsisNewbie

asked in Ask a question.

I have never received my sim card, but was charged.

P A CNewbie

asked in Ask a question.

What is my iD number?

I have received the Sim card. There was nothing else in the bag advising me what the ID mobile number is. i intend to use my old number but have a PAC code but no good as I dont have the ID mobile number to use to transfer my existing number it over to ID. Transfer No is 435342399 Re order 122868968. If I cant get this sorted quickly will cancel transfer and leave . #Thank you

GwydCivilian

asked in Ask a question.

Calls preference greyed out - Android 13 / Wifi Calling

At home, the signal isn’t great in the house (lots of low emissivity windows blocking everything). That’s not a problem as the wifi calling works wonderfully well.The gripe I have is that if there’s even a little mobile signal, the phone prefers that signal to the wifi. The signal is enough to make the phone switch to it, but not enough to actually hold a call.The preferences settings on the phone (Pixel 6 Pro, Android 13) are greyed out, so I can’t tell the phone to prefer wifi calling rather than the mobile signal.I CAN switch plane mode on, then wifi back on - and that works, but it’s a drag to have do this every time I go from outside to inside. It’s something I would very much expect to not have to do all the time.Is this something on the ID side, or is it an android 13 bug? I’ve already tried all the other internet fixes, and apart from the plane mode switch, I can’t get access to any meaningful setting.Any ideas? Thanks a lot in advance!

IBurnsNewbie

asked in Ask a question.

I struggle to switch to ID. Can you help, please?

I am trying to switch to ID with PAC. Follow the link, enter the details, cannot switch - error in your details message. I try to switch from my laptop. I have not used my new SIM. All the details are correct. How to fix the problem? Before I give up.

TONYBENNELLNewbie

asked in Ask a question.

CHANGE MY SIM ONLY PLAN

I have had a SIM only plan for several years. It’s a 1 month contract at £7 per month. I receive 5gb data (even though my account states 2.5gb) plus 500 minutes and 5000 texts.I see that iD Mobile are offering 12GB of data with unlimited texts and minutes for £7 per month on a 1 month contract (the same as I am currently paying) - or even 20GB for just a pound more at £8 per month.How can I change my plan to one of the above and still remain on a 1 month contract?

Peter LowthianNewbie

asked in Ask a question.

I need a PUK Code

when i try to connect to live chat i get a url error

A

Anonymous

asked in Ask a question.

GDPR and removing my details

As per I’d like to be removed. I’d also like to know what BS excuse ID is using. Please explain which exemption you are using and why you think that is appropriate so I can contact the Information Commissioner’s Office to complain.

BayazMoonNewbie

asked in Ask a question.

Temporary cease

Hello,Is it possible to place temporary cease or block on all services associated with a phone on my account, whilst still paying the bill? Thanks in advance

asked in Ask a question.

How to remove add-on?

I purchased a data add-on yesterday that I want to remove as I have decided to upgrade my plan instead. There is no option to remove it on the app.Thanks.

Mark BottomleyNewbie

asked in Ask a question.

son lost phone we cant contact customer service

My son lost his phone so can't log on his missing mobile.I can't do it on my accountUnable to ring customer servicesOver 4000 related help articlesNightmare to get a new sim and sort his back outAll automated and can't access without a missing mobile phoneHelp please

Nickygln67Newbie

asked in Ask a question.

I need to discuss my phone bill

I have been trying to contact an ID agent az I would like to speak with someone about my phone bill as my pay day has been changed and I need to sort out about paying my bill late

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