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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4892 Topics

C
Civilian
cfaramusCivilian
asked in Ask a question.

Still waiting for phone after upgrading 3 weeks ago

I upgraded both of my sons phones 3 weeks ago and as I missed the DPD delivery they sent them back to curry’s. Phones were upgraded directly on the iD mobile website. Have contacted DPD and curry’s both have told me to contact ID mobile. Spoke on the live chat twice and both times they’ve told me they will speak to DPD. (I know the phone is in the curry’s warehouse as they have confirmed this). And they’ve been absolutely useless both times! I just want the handsets I am paying for. And for my children to be able to use the new phones. Does anyone have a direct contact number so I can speak to someone and get the phones sent?

1
Mohammed
iD Mobile Employee
1 year ago
Jennifer Oxton
Newbie
Jennifer OxtonNewbie
asked in Ask a question.

landline link to my mobile

HiCan you link your landline number to your mobile?Tried but no successKind regardsJenny

1
Mohammed
iD Mobile Employee
1 year ago
JamesRS
Newbie
JamesRSNewbie
asked in Ask a question.

better deal elsewhere

So I'm due an upgrade, I've seen a phone & a plan I was happy to take until I checked carphone warehouse. The plan I've seen offers 25g data at 24.99 p/m however if I was a new customer going through carphone warehouse I could get 50g for 23.99, how do I go about getting the better offer?  

1
Mohammed
iD Mobile Employee
1 year ago
JPolo
Newbie
JPoloNewbie
asked in Ask a question.

Very high data consuption

Hi, I am a new customer to ID mobile. Just for curiosity I wanted to check the internet speed when using ID mobile network (three network). It was a very fast with 5G however, it consumed nearly 1GB of data. I used speedtest.net and fast.com to do that and twice I have lost about 1GB of my data allowance. Do you know why something like this happened?My phone: Motorola moto g50Many Thanks for help.

1
Mohammed
iD Mobile Employee
1 year ago
Carlos2022
Civilian
Carlos2022Civilian
asked in Ask a question.

Over 18 webistes

Hi, I have turned the filter off but still unable to visit over 18 sites. obv Wifi is fine and all lockes are disabled in search engines

1
Mohammed
iD Mobile Employee
1 year ago
T
Civilian
TaimaCivilian
asked in Ask a question.

How do i get a replacement SIM card?

I have received a SIM card and I’m trying to transfer my old number from O2.  When I put the SIM into my phone, I’m getting a “No Sim” error message. I can’t transfer my old number to IDMobile as I need to register to transfer this over and I’m getting a PAC error message on that screen too. I can’t register on the app as that sends a code to my IDMobile phone number which of course I can’t access yet. I’m going round in circles here  I think I need a replacement SIM but I can’t find how to get that  Can someone please help me as this isn’t boding well for a new customer  Thanks 

1
Tom
iD Mobile Employee
1 year ago
C
Newbie
CRMSNewbie
asked in Ask a question.

New ID mobile account and SIM

My current SIM only 24 month contract expires at end Nov. If I order an ID mobile SIM card on a 12 month contract, when does month 1 actually start?When I order the SIM card this week, allowing for the Royal Mail delivery, OR when I activate the SIM card by putting it in the phone?? 

1
Kash
iD Mobile Employee
1 year ago
S
Civilian
son1aCivilian
asked in Ask a question.

new customer questions

I’m thinking of joining ID mobile, but I have a few questionsIf use the switch service, do I keep my original sim card? How difficult is it to contact an actual customer service agent?  When I try to use the chat facility, it just keeps telling me there is nobody available, and the virtual assistant is useless. If you are an ID customer, do you still have to pay 7p per minute to call the customer service number? How would you rate the customer service agents on a scale of 1-10, 10 being the best?Thx

1
andewhite
Legend
1 year ago
A
Civilian
ALEXBLYTH5Civilian
asked in Ask a question.

The websites says my card details do not match but money has been taken out of my account.

The websites says my card details do not match but money has been taken out of my account. I want to set up with you but I cant get past the error code and money has been taken out of my account 

1
Nikhil P
iD Mobile Employee
1 year ago
A
Newbie
angela57Newbie
asked in Ask a question.

No reply to bereavement documents

I am the executor for a customer of ID mobile I have followed the procedures on line and have now sent the required documentation and info 3 times . The account is still open . The deceased customer’s phone has even received a message why the Direct Debit has been cancelled (obviously because her bank account is now closed ) She was even asked to make other arrangements for payment. On line it claims that doc will be viewed within 5 days if possible and the Id account closed within 72 hours . I first sent the info and docs 4th November. All other utility providers I have dealt with responded  almost immediately with no hassle. 

1
Kash
iD Mobile Employee
1 year ago
T
Civilian
Tomb91Civilian
asked in Ask a question.

authentification texts- urgent support

I am trying to contact ID because I am currently locked out of an email account waiting to get an authetification text. Chat is busy and won’t allow me to connect. Any other ideas?

1
Tom
iD Mobile Employee
1 year ago
I
Newbie
Ionut702Newbie
asked in Ask a question.

proof

I need proof of usage and proof of barring and a replacement sim .

1
Kash
iD Mobile Employee
1 year ago
Jason Stone
Newbie
Jason StoneNewbie
asked in Ask a question.

replacement sim activation

Hello Good afternoon. I have picked up a replacement sim from a curry's store. I lost the original one without having used it. I do not remember the number and am thus unable to activate it myself online. Can you help me with activation please.

1
andewhite
Legend
1 year ago
T
Newbie
tearsofpearls2004Newbie
asked in Ask a question.

Upgrade through alternative supplier

I am wanting to upgrade and have found a good deal through another website but ID still as the carrier...do you match these deals as ideally I would like to keep my phone number? The upgrade deals on my account aren't any better than the currents deals open to new customers which seems a bit unfair!

1
andewhite
Legend
1 year ago
Emma Sherriff
Civilian
Emma SherriffCivilian
asked in Ask a question.

bill

Hi I have paid my bill but my services have still not come back on

1
Kash
iD Mobile Employee
1 year ago
Jimmybash
Newbie
JimmybashNewbie
asked in Ask a question.

Has my upgrade order worked

I have tried to upgrade my phone. I got a screen saying my upgrade was successful, however on the ID app it still says im eligible for an upgrade and I haven't received any email confirmation that it has been processed.

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
jamesrossy14Newbie
asked in Ask a question.

Incorrect details when registering

I am attempting to register an account but I receive a message stating that my details are incorrect. I have double checked that my ID mobile no. is correct as well as my surname and year of birth. 

1
Kash
iD Mobile Employee
1 year ago
Ashley Hind
Civilian
Ashley HindCivilian
asked in Ask a question.

order status

How can I find the status of an order I have just placed and how will I know if I have been accepted or not.

1
andewhite
Legend
1 year ago
Vicky Haile
Civilian
Vicky HaileCivilian
asked in Ask a question.

I need to talk to an advisor and the live chat is not working

I need to talk to an advisor and the live chat is not working. How do I do this? There are no other alternate ways I can find to contact anyone. The delivery address on my new phone is wrong therefore I need to change it. DPD says I need to contact the company sending the parcel IE ID mobile. 

1
andewhite
Legend
1 year ago
Rotaru Petrus
Newbie
Rotaru PetrusNewbie
asked in Ask a question.

My Direct Debit

Hello, I’ve missed 3 months of pay my direct debit and I think my direct debit it’s cancelled now, how can I set up again direct debit? Because on my app of ID MOBIL i don’t have this option

1
andewhite
Legend
1 year ago
ELB
Newbie
ELBNewbie
asked in Ask a question.

Error message trying to give PAC details

I have been trying for two days to give my PAC details but I get an error message saying some of my details are incorrect:-We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.I have checked and checked again, all is correct. I cannot get through on live chat because this also has a problem and unavailable. When I try and call the customer service telephone line a message is played saying they are busy and also cannot take calls.I don't know what to do next? 

1
andewhite
Legend
1 year ago
Matt Jenkins
Civilian
Matt JenkinsCivilian
asked in Ask a question.

Recovering number after using Stac instead of Pac

I accidentally used a Stac code when switching networks instead of a Pac and subsequently lost my number. I've seen a similar post from a couple of years ago where it looks like the user got her number recovered. Can this still be done? I swapped networks only a couple of days ago.Thanks

1
andewhite
Legend
1 year ago
A
Civilian
afperryCivilian
asked in Ask a question.

Uswitch upgrade for existing SIM-only plan

I have an existing 30 day SIM-only plan but ordered a Black Friday plan from uSwitch which offered an improved data package but is otherwise identical. I thought this was an acceptable way to upgrade, I don’t want two separate plans. I have now received a new SIM with a different number. Can these two be amalgamated by Customer Services? 

1
andewhite
Legend
1 year ago
Francesca Gori
Newbie
Francesca GoriNewbie
asked in Ask a question.

not receiving text from overseas

Hi there! I need to receive an access code from my overseas bank to access online banking, but I am not receiving it when they send it. The bank have asked me to check whether you (ID) are blocking SMS from short numbers. If this is the case, how can I resolve it?

1
Kash
iD Mobile Employee
1 year ago
Charlene Duffin
Newbie
Charlene DuffinNewbie
asked in Ask a question.

Cancel contract

Cancel father contract as he has died 

1
Kash
iD Mobile Employee
1 year ago
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