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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4989 Topics

William Alec
Newbie
William AlecNewbie
asked in Ask a question.

paying bill

When I try to pay my phone bill it says an error has occurred, I would like to talk to someone about this but I can't find a way to do so on the app.

3
andewhite
Legend
1 year ago
Miriam Nieto
Newbie
Miriam NietoNewbie
asked in Ask a question.

My phone has been blacklisted

Hello there!I have an IPhone 13 I bought almost 3 months ago from a person and it’s been working completely fine until today. The network was showing as unavailable and after trying everything, I went to check the IMEI number and… it seems it’s blacklisted. Has ID mobile anything to do with it?Thanks in advance,Miriam

2
WelshPaul
Legend
1 year ago
S
Newbie
SemNewbie
asked in Ask a question.

I got a new contract but the SIM isn't active

I got new contract and the sim is not activate 

9
Tom
iD Mobile Employee
1 year ago
L
Rookie
Luk45zRookie
asked in Ask a question.

Extra charge for receiving a TXT message

Hello everyone, So I’ve recently moved from Vodafone to ID, and today I’ve noticed on my bill I’ve got extra charge for TXT message £12.34, message is domestic and message was sent from UK mobile number, when I’ve checked this number in my contacts it’s number from my agency (UK mobile number), so when I’m booked in for work in our booking system, I’m receiving a TXT message (with a link) and email. Then I’m logging in to the booking system to confirm the shift, you not sending any txt message to this number as there will be no reply, so I’m just wondering, why am I charged for receiving a txt message and it’s mean now that every time I’ll be booked in for work and receive a text message, I’ll pay for that message, despite I’ve received it not send it. 

18
Tom
iD Mobile Employee
1 year ago
Karen Dawson
Newbie
Karen DawsonNewbie
asked in Ask a question.

over paying in currys

Could anyone tell me why when I upgraded my phone at currys they are charging me £5 a month more then it costs to upgrade on id mobile on line obviously only found this out after the fact but feeling very ripped off 

3
Tom
iD Mobile Employee
1 year ago
C
Civilian
COTSWOLDAFCivilian
asked in Ask a question.

How can I change the amount of time unanswered calls go to voicemail?

How can I change the amount of time unanswered calls go to voicemail?

2
Tom
iD Mobile Employee
1 year ago
Justine7781
Newbie
Justine7781Newbie
asked in Ask a question.

need a new number due to harassment

My daughter is receiving harassment calls.  We urgently need a new number 

1
Kash
iD Mobile Employee
1 year ago
AliB203
Newbie
AliB203Newbie
asked in Ask a question.

No valid content to display

I cannot access my ID account on the app and both myself and my son are due upgrades. The website let's me sign in but doesn't give me my allowances. Is there a problem with the app? 

1
Kash
iD Mobile Employee
1 year ago
Ben Lowe
Civilian
Ben LoweCivilian
asked in Ask a question.

Sorry, your service does not allow access to this number - calling UK Government (Jobcentre)

I am trying to call 0800 169 0283 from the UK; which is a Government freephone number - UK Government (Jobcentre)After waiting for 10 minutes in a typical phone queue, it eventually says “Sorry, your service does not allow access to this number” -  this is the same issue that was reported here for the same number:So is not an issue specific to my phone 

1
Kash
iD Mobile Employee
1 year ago
S
Civilian
stuartdnCivilian
asked in Ask a question.

Proof of Ownership Required for Insurance Claim

I need to send proof of purchase with make and model of device, IMEI number and date of purchase of the mobile phone i bought through ID Mobile, please can you help? Thanks

3
Kash
iD Mobile Employee
1 year ago
I
Newbie
Itz_jj_666Newbie
asked in Ask a question.

Phone Out of Stock - no ID account yet so can't contact to query

I ordered a iPhone 13 pro max and received and email about it being out of stock I found another person with a similar issue and i was told that this item was possibly not coming back into stock but I’ve already paid upfront cost and worried that i’ll have to pay despite me not having iti can’t contact through live chat because I haven’t received the phone number or anything else that might help but i saw on a previous  question they were privately dm’d resolving the issue so wondering if i could get the samemany thanks. 

4
Kash
iD Mobile Employee
1 year ago
F
Newbie
fs_londonNewbie
asked in Ask a question.

Not receiving OTP messages from abroad

Hello, My digital identity provider from abroad is trying to send me OTPs for 2-FA but they are not coming through. I have done all the necessary checks at their end but the problem seems to be the Three network. I have got the same provider to successfully send OTPs to friends’ mobiles on Vodafone and O2. However when I tried various different Three mobile numbers, it did not work. Needless to say, receiving OTPs is a key requirement. I have opened a case via chat but the agents keep asking me for new timestamps for when the messages fail to come through without actually ever resolving the issue. Can someone please help with this? Best,fs

9
Kash
iD Mobile Employee
1 year ago
Jess Batten
Civilian
Jess BattenCivilian
asked in Ask a question.

Lost phone, need replacement sim card but can’t remember the ID mobile password

I have lost my phone, need replacement sim card but can’t remember the password to my ID mobile accountIt says to retrieve my password they will send me a text, but i obviously can’t read the text as i have lost my phone. The live chat bot isn’t helping and these forums suggest you need to email, but then the email is blanked out, I need a new sim asap - help!

7
Kash
iD Mobile Employee
1 year ago
M
Civilian
MichealJoneiCivilian
asked in Ask a question.

What Is the Difference Between E-Commerce and E-Business?

There are now many tools and apps available to keep track of your business growth and goal easily as well as to understand your customers' buying behaviors. frenzy pk For example, the bestselling products for the past couple of months, the number of returning customers, the number of cart abandonment, etc.

0
M
Civilian
1 year ago
A
Newbie
AgiNNewbie
asked in Ask a question.

How do I get the additional Trade In value as I've bought a Google Pixel 7

I recently bought a Google Pixel 7 and it says you can get an addition £100 on the trade in. How do I get that as it’s not show that on the standard trade in page?

5
Mohammed
iD Mobile Employee
1 year ago
Doxeydave_2020
Newbie
Doxeydave_2020Newbie
asked in Ask a question.

returns

With my contract I got a free Asus Chromebook, I've had it a week and now it won't turn on. How do I go about getting it fixed. The power light on the side is white and it's on but nothing is displayed. The light doesn't go out when I press the power button.

2
Doxeydave_2020
Newbie
1 year ago
Fiori
Newbie
FioriNewbie
asked in Ask a question.

Credit recored ruined

ID refused rather not willing to mention on my credit recored that I paid my bills, month after months complaint team  they keep saying give 4 to 6 weeks, when that up, they will say the last complaint is closed and start again, I am still waiting someone from ID whoever it might be is willing to communicate with credit recored companies all of them to show it is settled.Due to ID mobile incompetent journey from the start I had to pay for something it wasn’t my place to clear, first I finished my 24 months paying them without a fail. When it was time to stop the contract which I never use for the last year, they agreed to stop it at the end of the contract, but they did not. I stop my direct debit on 25th months want away for 3 months. As advised from Curry’s carphonewher house manager. Little that I know that this information will stop me buying propertyI am now stuck with bad credit, all my life I have paid my bills and now from credit score 900 I am below average for £87 that is not

2
Mohammed
iD Mobile Employee
1 year ago
Emmarosedavies1997
Newbie
Emmarosedavies1997Newbie
asked in Ask a question.

charged for a month and a half

I have just opened my bill for this month and it is £19 - my plan is £12. I see I have been charged from 1st October - 17th November. Why am I paying more when it should be monthly? Also, my scheduled payment for December is still £12, so I am not paying any less as I’ve paid for November this month? 

5
andewhite
Legend
1 year ago
cazzaivor
Newbie
cazzaivorNewbie
asked in Ask a question.

£12 text charge

On my bill there's a £12 charge for a text I received from my employer  this can't  be right?

2
L
Rookie
1 year ago
Lisacla79
Newbie
Lisacla79Newbie
asked in Ask a question.

proof of purchase needed

Hi, I have just upgraded to a S22 & can claim galaxy buds as part of the deal. I require proof of purchase to claim these, but did not receive an invoice with my new phone. There was only the phone & sim in the parcel. Could you please send me one?

1
Tom
iD Mobile Employee
1 year ago
C
Civilian
cucumberCivilian
asked in Ask a question.

App and automated service won't let me make a payment

My bill for the month is due and I’ve continuously forgot to set up a direct debit, so as a result, I end up paying it manually each month.  I usually pay using the automated phone service as the ID mobile app gives me error messages when trying to pay on there. It often takes a few tries as she’ll say “sorry, I’m having issues trying to take your payment.”. Usually after a couple of tries she’ll take payment and it’s all sorted. However this time, I’ve tried roughly 4-6 times and she’s still refusing. I’ve tried to pay on the ID mobile app, and after managing to get access to the page without it telling me “There was an error processing your request” or whatever it says, it tells me my card number is invalid. I’ve checked it over countless times, comparing it to my physical card in my other hand and there is no mistake.  I can’t sort it through the automated chat service, and I can’t get through to an agent via the automated chat service as they are all busy. I desperately need use of

1
Tom
iD Mobile Employee
1 year ago
B
Newbie
Buso91Newbie
asked in Ask a question.

Proof of purchase for insurance

HiI urgently need proof of purchase for insurance. Currently the paperwork I have doesn’t match my phone because I kept my old number, so I need an updated version. Can someone help please? thanks 

2
Tom
iD Mobile Employee
1 year ago
Emma P Howell
Newbie
Emma P HowellNewbie
asked in Ask a question.

I've had a letter stating I owe money to an account I did not set up

I received a letter stating I owe money but I have never set up an account with you. I thought it was a scam but now received a letter from a debt collecting company. I have no way of contacting you as have not customer number etc. Please can someone help! 

2
Tom
iD Mobile Employee
1 year ago
3b3cca3
Civilian
3b3cca3Civilian
asked in Ask a question.

I've had a fraud account made in my name

Hello,i am trying to get in contact with someone from ID Mobile to report a fraud but it is the most difficult thing.I have just found out that someone has created a fraudulent account under my name. This was created 2 months ago and its now effecting my credit score. I need this rectified ASAP.I have contacted Action Fraud and i now want to speak with someone from ID Mobile, a human preferably.Please assist as soon as possible, as you can imagine this is extremely distressing.

2
Tom
iD Mobile Employee
1 year ago
Steve Callard
Newbie
Steve CallardNewbie
asked in Ask a question.

signal crackly and cuts out

On calls the line is so bad I need to get people to hang up and ring again very frustrating indeed I need good signal as a vulnerable person I need a good line. This phone is a Samsung galaxy  21 FE and is brand new could you send me a new sim so I can try the new sim if the problem continues I may have to send phone back or cancel this account. any help would be much appreciated 

3
Tom
iD Mobile Employee
1 year ago
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